Stay away!! I have been trying to cancel for three months now after being disappointed with what we were receiving. Don't waste your time with the email listed on their website to cancel your service as they won't respond. I finally was able to get a hold of them via phone to cancel (only to have to pay a cancellation fee). I had a problem with the credit card number I provided to which I promptly resolved only to get charged again the next month.
Review by Yunny2 months ago
I wanted to find something to treat myself so I thought a monthy box would be perfect! I went onto the website and subscribed to the 6 month box (bad idea). Dont do this! Buy like 1 box or even 2 before subscribing to any specific amount. THE PRODUCTS ARE NOT WORTH THE MONEY. You get maybe 1 thing each time that is worth what it says but then u get nonsense stuff. My 2nd box is where i called it quits! I cancelled my subscription and it tells me I will not be receiving anymore products. A few weeks later I have a notification of money being taken out and a new box is being sent. I message customer service and they tell me I alrdy commited to 6 months and the cancellation was for orders after the 6 months?? I did not have any set up for boxes afterwards but with all this being said BUY 1 1ST!!
Review by Paparangi3 months ago
I didn’t receive one item that was useful for three months so I just decided to cancel my subscription. They said that I had to pay a fee to cancel my subscription early (even though when I was ordering it, they told me on the phone I could cancel anytime) Dont waste your money!!!
Review by Diatta4 months ago
My mom had bought me a subscription as a gift, not knowing I had already bought myself a subscription. I tired to cancel mine so I wouldn't be getting two of the same boxes every month, and they wouldn't let me!! They said my subscription will cancel after 9 months. I can't tell you how disappointing their customer service was. Just be warned that, no matter what, you can't cancel your subscription -- I would hate to think what happens if finances are tighter than you thought (because Lord knows being a first time mom comes with a lot of surprises and unforseen medical expenses), or you loose your job and can't pay, or you loose the baby... Unbelievable.
Review by Valleyangler Regeta5 months ago
Terrible terrible. I got the nine month subscription, because I got an email that I can get the first box for $9.99. Since I didn’t prepay, I assumed that I could cancel anytime. Shame on me for thinking that. I emailed customer service to cancel because I wasn’t happy with the boxes, and they said I can’t cancel! This month I didn’t have the $ on the bank to even pay the $34, and they kept getting rejected of the charges. Finally I got money in the bank and they took their $34 without an email or any type of notification. It took them 4 days to send me tracking or any type of clue that I was recieving a box. The value of my box was $50-60, but the prices they put on the card seem unreal. I literally got $30 worth of stuff. It’s such a rip off. I got lotion, a hair band, tea, a cup, and a pair of socks... not even worth $34 at the store. Common bump box. Someone needs to shut them down.
Review by Alanacms5 months ago
First off the first box didnt help me and it was worth 20 not 40. Second box get your glow on i can get a better deal at walmart. This company love to just take your money because if u dont like the box your forced to recieve store credit, pay a remining balance for any sale u had on the box like if u do the 19.99 special. And returning the box free shipping but charged with a restock fee. Greedy people taking your money and taking advantage of pregnant women. Customer service sucks
Review by Azmin6 months ago
Thinking of “trying it out?” Don’t! I was told when I signed up that I could cancel my subscription at any time. What they failed to mention though is that they will try to charge you $50 to cancel. So I blocked them as a vendor through my bank and requested a stop payment order instead. 👍🏻 Quit trying to swindle people Bump Boxes!
Review by Shagmirian6 months ago
I really enjoyed the two boxes I received, they were beautifully packaged and most items were great, very useful (and I'm still using them month 5 in!) I got a nice pregnancy journal, a cute frame for the ultrasound pics, lots of nice bath & body products, a water bottle, a loofah... all very good quality.
Unfortunately with the terrible exchange rate and high shipping costs (both not BumpBox's fault!), it just wasn't an economical subscription for a Canadian, as it ships from the US. If you're in the States, it does seem like it would be a great bang for your buck, though! I priced it out and it would be cheaper for me to just buy the products (or similar ones) then to keep subscribing.
I do recommend this if you want to treat yourself to some very nice stuff!
Review by Chuanping10 months ago
I'm on the 3rd month of my subscription and it's such a great reminder to relax & treat myself during this pregnancy! The box arrives with products I wouldn't usually purchase but have all turned out to be great additions to my routine (and did I mention they are relaxing?!) Can't wait for the next few months of boxes :)
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