Terrible value. Misleading website. Customer service basically said "we're sorry you're unhappy but it's your fault" for not searching the entire website for fine print when making a purchase. The rep I dealt with was friendly but they obviously have no mandate to fix an issue for customers - they obviously don't care much for repeat customers since each customer would only be a couple of times in their lifetime. They take your money and run and you get junk every month. Avoid.
Review by Mekoe3 months ago
Not worth it and you cannot cancel. I wanted to try it. It's a nice idea but after three boxes I wasn't really impressed. Decided to cancel. Jokes on me! Apparently you sign a freaking contract or something. They won't renew after the 9 months and will stop sending you things then. I wasn't aware they'd renew anyways. There has to be some legal action we can take. What if you have a miscarriage? Are you stuck getting monthly reminders about your baby?
Review by JochenH3 months ago
Don’t order!!!! I cancelled my subscription because I wasn’t satisfied with what I was getting and they are still charging my credit card! It’s not worth the money.
Review by Yuvkern5 months ago
Stay away!! I have been trying to cancel for three months now after being disappointed with what we were receiving. Don't waste your time with the email listed on their website to cancel your service as they won't respond. I finally was able to get a hold of them via phone to cancel (only to have to pay a cancellation fee). I had a problem with the credit card number I provided to which I promptly resolved only to get charged again the next month.
Review by Yunny6 months ago
I wanted to find something to treat myself so I thought a monthy box would be perfect! I went onto the website and subscribed to the 6 month box (bad idea). Dont do this! Buy like 1 box or even 2 before subscribing to any specific amount. THE PRODUCTS ARE NOT WORTH THE MONEY. You get maybe 1 thing each time that is worth what it says but then u get nonsense stuff. My 2nd box is where i called it quits! I cancelled my subscription and it tells me I will not be receiving anymore products. A few weeks later I have a notification of money being taken out and a new box is being sent. I message customer service and they tell me I alrdy commited to 6 months and the cancellation was for orders after the 6 months?? I did not have any set up for boxes afterwards but with all this being said BUY 1 1ST!!
Review by Paparangi8 months ago
I didn’t receive one item that was useful for three months so I just decided to cancel my subscription. They said that I had to pay a fee to cancel my subscription early (even though when I was ordering it, they told me on the phone I could cancel anytime) Dont waste your money!!!
Review by Diatta9 months ago
My mom had bought me a subscription as a gift, not knowing I had already bought myself a subscription. I tired to cancel mine so I wouldn't be getting two of the same boxes every month, and they wouldn't let me!! They said my subscription will cancel after 9 months. I can't tell you how disappointing their customer service was. Just be warned that, no matter what, you can't cancel your subscription -- I would hate to think what happens if finances are tighter than you thought (because Lord knows being a first time mom comes with a lot of surprises and unforseen medical expenses), or you loose your job and can't pay, or you loose the baby... Unbelievable.
Review by Valleyangler Regeta10 months ago
Terrible terrible. I got the nine month subscription, because I got an email that I can get the first box for $9.99. Since I didn’t prepay, I assumed that I could cancel anytime. Shame on me for thinking that. I emailed customer service to cancel because I wasn’t happy with the boxes, and they said I can’t cancel! This month I didn’t have the $ on the bank to even pay the $34, and they kept getting rejected of the charges. Finally I got money in the bank and they took their $34 without an email or any type of notification. It took them 4 days to send me tracking or any type of clue that I was recieving a box. The value of my box was $50-60, but the prices they put on the card seem unreal. I literally got $30 worth of stuff. It’s such a rip off. I got lotion, a hair band, tea, a cup, and a pair of socks... not even worth $34 at the store. Common bump box. Someone needs to shut them down.
Review by Alanacms10 months ago
First off the first box didnt help me and it was worth 20 not 40. Second box get your glow on i can get a better deal at walmart. This company love to just take your money because if u dont like the box your forced to recieve store credit, pay a remining balance for any sale u had on the box like if u do the 19.99 special. And returning the box free shipping but charged with a restock fee. Greedy people taking your money and taking advantage of pregnant women. Customer service sucks
Review by Azmin10 months ago
Thinking of “trying it out?” Don’t! I was told when I signed up that I could cancel my subscription at any time. What they failed to mention though is that they will try to charge you $50 to cancel. So I blocked them as a vendor through my bank and requested a stop payment order instead. 👍🏻 Quit trying to swindle people Bump Boxes!
Review by Shagmirian10 months ago
I really enjoyed the two boxes I received, they were beautifully packaged and most items were great, very useful (and I'm still using them month 5 in!) I got a nice pregnancy journal, a cute frame for the ultrasound pics, lots of nice bath & body products, a water bottle, a loofah... all very good quality.
Unfortunately with the terrible exchange rate and high shipping costs (both not BumpBox's fault!), it just wasn't an economical subscription for a Canadian, as it ships from the US. If you're in the States, it does seem like it would be a great bang for your buck, though! I priced it out and it would be cheaper for me to just buy the products (or similar ones) then to keep subscribing.
I do recommend this if you want to treat yourself to some very nice stuff!
Review by Binnee Alpinist1 year ago
Thinking about"trying it out?" Don't. I was told that I would be able to cancel my subscription at any time and but they failed to mention that they would try to charge me $50 to do so. Want to know how I fought back against that?? I put a stop payment order on my bank account and blocked them as a vendor. I wasn't disappointed by the product, I'm just in the process of switching jobs and financially, this wasn't something I need. I'm incredibly disappointed in the slimy business practice and will never recommend bump boxes because of it.
Review by Chuanping1 year ago
I'm on the 3rd month of my subscription and it's such a great reminder to relax & treat myself during this pregnancy! The box arrives with products I wouldn't usually purchase but have all turned out to be great additions to my routine (and did I mention they are relaxing?!) Can't wait for the next few months of boxes :)
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