I have been trying to get a property damage issue resolved since February of 2019, and your customer service staff has been of no help
I rented a demo dumpster from your company in late January 2019 during a home remodel. On the scheduled day of pick up, one of your drivers could not maneuver into my driveway, so he left with no explanation or follow up. As he was backing in the driveway, he crushed one side of our drainage ditch brick wall, all the way down to the footing (which is damaged). I believe this is the reason he bolted so quickly.
I emailed your company multiple times to report the damage, and provided the needed pictures to show the damage. This complaint was passed along for months until August. It seems I read the August email incorrectly, as I thought the rep was going to call me, but it advised me to call Dave Ralph. I called in December and told Dave that I would get a few quotes to repair, and pass along to him. I figured a few hundred bucks and Dave stated he reimburse. I got two quotes, one for $500 and another for $1600. The higher estimate is due to the damage footing. The mason stated that over time, the footing could weaken, and it would best to repair in full.
I passed the quotes along to your reps (the $500 by email to Dave, and the $1600 via Facebook messenger, as I was getting nowhere with Dave). Dave responded stating that Budget Dumpster would only pay $200 and that they apologize for the inconvenience. I am absolutely speechless that BD is refusing to pay in full for damages that were caused by your employee. Why am I responsible to pay to repair the damage? I wanted to reach out to you before I pursue a claim in small claims court.
Review by AndyC1 month ago
Best company I have ever worked with... reasonable, responsible, courteous overall OUTSTANDING !!
Review by Dinuu SchultzKucharski1 month ago
be carful dangerous company ...charges your card without permission even if you don't work with them for more than a year
if you try to talk to them they send you collection
Review by EDMoon Derrow1 month ago
Reasonable price, good service
Review by Guilaume Svolmanis1 month ago
We had a very smooth & successful experience. We would use them again.
Review by Sunsa1 month ago
The best going!
Review by CustomerSTEVEN2 months ago
Great customer service!
Review by Noreeen Mihaesi2 months ago
This is a perfect service.
Review by Vvseekervv2 months ago
Some initial problems with first local dispatch and delivery. However, the team at Budget Dumpster provided outstanding customer support. We set up a new date and the whole process was flawless.
Review by Jayne Dunmore Maciboba2 months ago
I ordered a dumpster, waited until 2 in the afternoon for it, no dumpster, called company, they said it will be there by 6 that night, no dumpster, called after 6, company said they had a problem with the delivery in my area and wouldn’t be able to get me a dumpster and would refund my money in three to five business days....... So, I have rented a bobcat and have no dumpster and it is Friday night and Monday is a holiday. Thanks for nothing but a huge headache!!!
Review by Christolenae2 months ago
Recommend: Cheapest of my comparison shopping, both drivers were prompt, courteous. The phone tech was very accommodating with my schedule.
Review by PriyaPal2 months ago
This Company ( Budget Dumpster) is a complete Scam. They are a dishonest brokerage and you should STAY AWAY from them. They don't get the dumpster delivered on time. Then they make up fees to charge your credit card and do it without your consent. Go directly to the waste company and steer clear of this scam. This is a bogus ripoff of a Company that should not be allowed to be in Business.
Review by Qutaibah3 months ago
Complete scam, they charge you additional days for them not picking up before a holiday weekend. They also charged an additional $200 for fake weight overage a month after pick up. Almost $700 for a small 20yd dumpster...
Stay away from these scammers
Review by Rsimm3 months ago
Great to work with. Dumpster delivered on time and picked up hours after finished. I have a difficult dirt road to access but they made it work and placed it in an accessible spot for the job.
Review by Vhas Nethercutt3 months ago
Prices are very good. Ordering units is fast and easy. When ready for pick-up, service is prompt. You deal with real people on the phone. The equipment that has been brought to us has always been in great condition. Recommend this company.
Review by PeeKa3 months ago
Prompt and courteous..
Dumpster was there when it was supposed to be.
Review by Turco Csiri3 months ago
Courteous service staff on phone. Friendly driver. Delivered service as described. Customer oriented business. Will call again whenever I need a dumpster.
Review by JMaxwell3 months ago
Called to inquire about cost of 20-40 yard. I spoke with Kenny who I said I dont think you cant get a 40 yard in there. He looked at satellite imaging tool they use and said he could get a 20 yard in there. He asked if I would like to do that. I scheduled a delivery. He advised me to clear any debris or objects blocking driveway, and if there was anything there keeping them from delivery I would be charged $150 failed drop fee.
Day of delivery, driver called me and said alley is too narrow, and that they could not deliver. Ok, a little frustrating in that their rep assured me multiple times he could, but things happen and people make mistakes.... Then....
THey charged me $150 for a failed drop fee! What?
I called in to speak to someone and was transferred to Hallie K. I explained the history to her and she said she would review the call and if rep said that, she gave me impression I would not be charged. She called back and VERIFIED HE DID SAY THAT, but they were not refunding that charge????? Why did you even review the call??? The best part was she sent me a ridiculous email trying to justify being a scumbag and then made her biggest mistake sending me a copy of the recorded sales call!!!!
Then I saw they refunded the entire amount and thought they decided to do the right thing, BUT then they charged my card again for the $150 because they saw they had refunded the whole amount. They did this without authorization.
I filed a complaint with the Better Business Bureau offering the call as evidence. DO NOT USE THIS COMPANY! Look at the history of this behavior.
Review by SheenaB3 months ago
They were very nice and a great price. All the other company's are over priced.
Review by Ganpatbhai3 months ago
Agents answering the phone very helpful( Ryan was exceptionally helpful) ,explained necessary information. Even the driver who dropped off the dumpster to our house was extremely helpful and respectful, Superb Service, I will definitely use this company again!
Review by Ayssa Lepesteur3 months ago
Very happy with the service
Review by Thedy3 months ago
On time..great price
Review by Pribi Derrow3 months ago
Excellent job on time delivery and pickup with no issues.
Review by Simonono3 months ago
The dumpster was VERY reasonably priced. Delivery was delayed one day, but we were notified and it didn't affect our plans to fill it. We appreciated the notification and the extra day added to the end. It was placed exactly where we wanted it with minimal tire tracks on the lawn next to the drive. (we were not able to be there for delivery as we live in a different city).
Pick up was called for early as we had finished, and the dumpster disappeared when we were told it would.
Would definitely recommend Budget Dumpster - we were treated with professionalism on the phone and thru the entire process. Keep up the good work!
Review by WeeNan3 months ago
They are as advertised... On time for both delivery and pickup. No problems whatsoever! Highly recommend them.