Bristol Street Motors Reviews

Booked a service for my car online through trustworthy,reliable garages,and the offered me this shet place they called bristol street motors hyundai service in brislington bristol,took my car there early in the morning actuaally towed my car there because there was an issue with break system,i explained again what needs to be done with the car to a lady at reception she said that they ll call back and let me now the process of the service if anythingelse needs to be done.
She called me at12:44pm,even i mentioned when i booked the service i needed the car by 12pm,anyway she said that oo this and that needs to be done bla bla bla,and i explained my situation that i am on limited budget i said can you do the servicing and fixed the break,i will deal with others later when i have some more money then she said she needs to speak to mechanic and call me back in 5 minutes,waited 1 hour and 20minutes still no call back then i decided to call them,it was the same voice who answered the phone but she said that other person who meant to give me call back earlier she is not there right now popped thenshe said she ll arrange call back and let me know again,i made the call at 14:20 it is now 14:48 and guest what i am still waiting

Once you buy they dont want to know you and all they do is lie to you to get you to buy a car then lie again when you complain.

Worst experience I had when buying a car. The car was filthy on the inside. It had been scratched and Bristol Street think touch-up stick repairs and polish are acceptable - a first year apprentice spray painter could do a better job. No aftersales support. The company is an absolute joke. They don’t deserve one star. I will never use this company or buy a Vauxhall's again after this experience.

I had my front brakes replaced on a Ford Fiesta in BSM Bromley after just 14,000 miles. They had warped. (Not under warranty, of course - it was "the way I drove"). Afterwards they made a horrible grinding noise. "It will go away". A year later they were still making the noise, so I asked BSM Cheltenham to check them whilst doing a service. "They had been fitted incorrectly". Again, I had to pay because BSM Bromley "have nothing to do" with BSM Cheltenham.

Had to return to the dealership because they had not stamped the service book. They were incredibly rude. The brake noise started again so I took the car to a small independent garage. They said the brakes had been fitted incorrectly and the wrong sort of grease had been applied. The brakes worked fine from then on. I have now just had the car serviced again and the garage noticed the engine cover was missing! Could only have been BSM Cheltenham, Again. Do yourself a favour and avoid this company at all costs.

Not a good after sale experience.
Do not recommend.

AVOID!!!!!bought car on motability x had problems resulting in RAC finding 85 faults! Took to Bristol st at Chesterfield x they refused to look at it but booked it in for week after. Took it down on date specified to be informed it was not booked in for that date so had to wait another week. When car was fixed ( apparantly they said it only needed a fuse replacing for all faults found which I found hard to believe x questioned if this was the case why did it take them 2 weeks) They refused to drop it off for me which was a 5 minute journey from dealership to my home x even asked what disability I had that prevented me from collecting it!!. This left me without transport over bank holiday weekend. Extremely poor x rude customer service! Once they have your money they really dont care. Formal complaint made x motability agree this is poor service so agreed I can terminate the agreement x look elsewhere.. Please Avoid this company especially if you are looking for a motability car as they can not be trusted.

Very poor customer services, I purchased a van and after 3 months the van stopped working on me, I still had warranty on the van, since March 2020 till today the van is at Chingford dealers with no diagnostic of what is really wrong with it, I am still paying Blue Motors finance every month for a van that is parked at Vauxhall Chingford. Nick Locke the manager offered to buy my van for £6995, when I purchased it for much more. They are very arrogant and ignorant towards their customers, I am still in dispute with them and lord knows when I will come to an end with this dispute. Think very carefully before purchasing any vehicle from them. I wish I never step foot into their showroom.

Avoid, Bought 2 cars Ford focus and a Mustang., shown around 1 car and when car delivered was a different model, Said they would get correct model, then told cant do that but took a month to collect the vehicle, No replies to emails, delay tactics to avoid refunding money, wouldn't sent details requested to proceed with a S.A.R or complaints procedure, Told no Mustangs in stock so bought a ex demo, day after collecting found they had a brand new one in stock and was in their compound, They lie to sell the car they want you to have not the car you really want.

Went into Bristol Street Motors Chesterfield to discuss PCP Leasing. Spoke to John who explained the process and answered all questions.
Thank you John, we are looking forward to picking our new car later this week.

I would never buy another car from this company I believe that the salesman are taught to tell lies and when you complain they brush it under the carpet using more lies to justify their actions.

Whilst the service was carried out satisfactorily, what a performance in trying to pay...
No longer accept cash ... ok not the end of the world.. card payments are ok, don’t accept AMEX ...
if you restrict payment methods at least let customers know when they book ..
it’s ok to have a huge sign saying no cash payments but at least have the foresight to let customers know card payments are only are accepted but you don’t accept AMEX ...
and the attitude of your guy on the service desk was simply to shrug his shoulders and couldn’t care less..
1st and last visit to Bristol Street Ford in Bolton

Placed a deposit on a car on Friday 17th for a car that didn't exist. I was advised that i'd be contacted by BSM but this never happened, when i called the dealership on Monday 20th told that the car never existed and that i'd have to contact the marketing department. After a couple of calls and emails i was promised a refund, this took until the 28th to go back into my account.

i bought a brand new 19 reg transit connect from Bristol st motors in Bolton, not long after i discovered a water leak and wind noise at motorway speed, returned it to the garage and was basically fobbed off, as no faults could be found, but it was low on oil, which they tried to charge me £20 for???, after the dismal performance at bolton, i decided to take it to the wigan branch instead, that was a bigger mistake, they found and rectified the original issues, fixed the leak and fitted a new floor lining, on picking up the van i discovered that none of the interior lights worked, and had to make a return trip for that, but in doing the repair work they left the interior of the van in such a bad state i had to get it valeted, branch staff not bothered in the slightest, after having the van back for 3 weeks, the heater matrix behind the dash burst? and leaked engine coolant into the cab ruining the floor lining and mats, so back to garage again, despite the fact i was due back in work after furlough and needed a vehicle, again they were not that bothered, eventually i got a hire van to keep me moving, on the day i picked up my van it was pouring down with rain so had little chance to check over everything, the following day, when i checked out the van dirty marks over both front seats, debris and and finger marks all over the dash board, where they'd refitted trims, nothing had been cleaned, dirty marks and grease all over every door seal and lower panel, a scratched passenger door panel, plucked vinyl on the top dash board, and to cap it all the floor mats that had been soaked with coolant had just been chucked in the back to contaminated the lining in the back of the van, brilliant, i do not recommend Bristol st ford wigan ,there quality control is non existent

Sold me a vehicle with warning lights on they told me they couldn't turn them off and talk it to an official Renault dealer and it will be covered under warrenty which I did to be told I'd have to pay £89 diagnostic charge as the warning light was because some had changed both back wheels and the tyre pressure sensors were incorrect for this vehicle from the ones it had when produced so the technician updated the car computer so they matched so either Bristol street motors changed them and didn't update the car computer or they purchased the car with the warning lights lite either way they shouldn't have sold this vehicle the way it was, I had to wait months due to covid-19 to talk to anyway one but even then I got passed from puller to post and constant phone calls and emails to get this money back after 3 weeks still no money they took my bank details to reimburse me but still nothing won't ever buy a car from them again and the car had damage to the panoramic sunroof I wasn't informed about there not interested in after sales survive at all only your money

Brought a new car from Bristol Street motors Chesterfield, was missing the service book so contacted them, they said they would order one and post it out, I never received it or the other 2, they claimed they sent, wouldn't trust them to put air in my tyres, let alone service my car, save yourself the stress and go elsewhere

I recently had my vehicle serviced at eastern avenue vauxhall Bristol street motors under vertu motor whom I have had done since I bought my insignia brand new from them and rigidly had their services every year to keep vauxhall life time warranty going my car passed mot with a independent garage a reputable one as it was a inconvenience to me to get done at Bristol street due to their refusal to collect my car due to coronavirus ( which they declined every year anyway )I mentioned when my service was due I was looking for a newer car so they got me appointment with salesman.
After their health video of my car the salesman said they couldn't offer even £1000 for a five year old insignia 43 k on clock bodywork immaculate but their health check came up with it was due brake fluid change a bit of oil mist by power steering and a cracking in cover on a shock absorber cover which doesn't constitute a fail on they're records they said some belt changes were due which I believe are normally at 60k mileage so Bristol street said it was only worthless £1000 in p/x .
They obviously work handing glove with services department to rip people off .
I sold the car next day to a reputable car buyer they offered £5,225 after commission I received £ 4,800 a bit different to less than £1000 off Bristol street in p/x .
In my experience give this dealership and services a wide berth

I've used Bristol Street Motors/Vertu motors a few times over the years and have always been happy with them but not this time and I will not be using them again.

I had a car to trade in with them with existing finance on it and despite numerous requests I could not get the part exchange value from them.

I then got the finance quote back and they asked for a further £2000 to secure the deal at which point I walked away.

On checking the finance quote they had only given £3500 for my car when luckily I had been on Webuyanycar (who give rock bottom prices) and it was worth £5000 as minimum.

This is disgraceful and is tantamount to fraud as they wouldn't give me the figure and to try and hide it in the finance deal hoping I wouldn't notice. I have made the financial ombudsman aware of this.

Oh and they also did a hard credit search without asking my permission as well.

Some people who read this will just think I'm bitter as I didn't get what I wanted, I'm really not I just don't want a company like this ripping off anyone else.

I have complained to Bristol Street but I am yet to receive a response, just avoid them if possible!

Contacted BSM at Derby twice today after needing parts urgently, was advised workshop was busy and they would shortly return my call. After several hours they failed to respond so have given up and will purchase elsewhere.

Almost 3 years ago bought Ford Edge Sport brand new and rejected on the 14th day for many reasons. The car was dirty, scratch marks and oil feet stains in the wells upon collection!! Pre-Collision assist constantly activating, noise (vibrating) in drivers' door, Wing mirror view inhibited in rain, My claim was ignored, stating BSM could not find any faults reported. This continued for almost a year and FINALLY they rectified almost everything. Wind deflectors fitted to enable clearer wing mirror viewing fell off twice so now I drive with only clips on the rear! Since there have been ongoing issues with the screen alerts, outdated satnav, rain blocking safe use of wing mirrors and hand brake. Today they were too busy to check the hand brake malfunction which had been repaired 3 months ago, I used my breakdown company (who diagnosed fault) to take the car to BSM and issue a hire car for two days I had to notify BSM that if my car was not repaired within the two days they would pay the rental bill for each day over. Within two hours of being received they had completed a health check and started the work.
The whole experience has been awful and continues to be awful I just wished I had never gone to BSM in the first place. Absolute nightmare!

I brought a kuga in December ,2016 reg
In March the battery went flat twice, called out the aa who jump started me and said the battery is at fault .I took it to bsm as I’m a key worker who did there testing and telephoned me to say the warranty I have with them doesn’t cover batteries, so do you want us to put a new one on , I said yes but how much ....... £380 , I said don’t bother ,I’ll find one myself , when I went to pick car up this morning they tell me there’s a £95 diagnostic fee ,I asked for what ,I was not told of this , the aa have sent you emails what the problem is ,so they already new what it was they are a joke .to top it all I pulled away with my radio not working ,I telephoned them to tell them and was told we only checked the battery ,what a joke anyway good old Halfords exactly the same battery and fitted £139 beware ........

Never again car not as described outside and inside disgusting

Here we go again. Had a car from this Cowboy outfit, 12 months ago , wouldn't admit to fault on car and even when rang Ford motor company thier response was oh you dont own car now as sold it. Data protection , Fault on kuga diesel that R A C know about but Ford dont. Still cont acting me about service reminders.Not aloud dont own car . Muppets!

The salesman told me the Satnav had all the latest traffic information. This was not true. I was stuck miles from home when the A21 was closed. Whichever way I went, the Satnav kept returning me to the A21. In the end, I had to ask somebody how to get home. It took three hours for a 40 minute journey.

I emailed the salesman about this but he did not reply.

Ford stafford Haha I will never be stepping foot in that establishment again after severely poor service and rude staff.

Very Disappointed in Bristol street motor’s x3 branches and with Vertu customer service department. My motor been defective bad since 9th nov. As I chose a different garage carry out work they took hire car off me 25th nov. As my own insurance would be void as they stated no permission. I’m a disabled , vulnerable lady who BSM have had left me stranded. There response was in letter on 26th nov then again as they made a mistake in letter they rectify letter on 27th nov stating they will be in touch in 8 week’s. They punishing me by not taking any notice of my very serious complaints.
I was forced to buy a old motor Christmas as Bristol street thinks it’s fine to leave a disabled lady stranded. I also emailed management at dealership, no reply. Also emailed Vertu customer service, no reply. I’ve forced now to take my serious complaints to ombudsman then court house I suppose. The sales man nice when doing deal, but they lie. Phil sales man stated service history will be sent in post. Was no service .. aftercare team lie aswel !
Lucky I left one star if there was a option I’d leave none there that bad !
Think there tactics are naughty
Golden Rule - Trust No One ..