WITH NO WARNING WE PAID OVER $5,000+ WALKED INTO THIS:
We would like to caution all those thinking of renting from Brett/Robinson Vacation Rentals. And here is why, we rented a condo on the seaside on the first floor and the day we moved in the building was under rehabilitations, the elevator was full of dust and dirt, the floors were being reground and repainted, as were the walls. We had to move out of our unit and into another unit while that floor was shut down to be redone, then we had to pack up everything to move back to our original unit. The dirt, dust and noise was unbelievable and a nice vacation with family during Christmas it was not, in fact we decided to check out early by a month and half because of the treatment we received and never to spend our hard earned money here again.
Review by Tieoneon3 months ago
Phoenix I-1116. Fantastic view and a comfortable bed. Those are the only positive things I can say about this unit. The carpet needs replacing, and is dirty, as is the furniture. Trim is broken off the furniture. The refrigerator looks bad, and the stove is 29 years old. Very limited cook ware. Wind whistled through the unit so loud (with the doors closed) it woke us up. Washcloths were not provided with linens. Came up from the pool and found maintenance in our bathroom with no prior notice. He removed the bathroom exhaust fan and it still wasn't replaced with we left. TVs are WAY too small for the rooms. Could take out the VCR and CD player and make room for modern technology. Exorbitant B/R fees no not include beach chairs, which were not available anyway. No chance I would ever return to one of their properties!
Review by Mazzam Khodadin4 months ago
Wonderful vacation at Phoenix West 11. Unit 203 is right on the Lobby level. So there is no hassle with elevators. Very attractive and comfortable unit.
Review by Bhreah4 months ago
P2 , room 9004. Hard to give a good review with a room that has wind blowing around door and cold air coming in the whole time we were there. Reported this and either they did nothing or what they did , did not correct the problem. Tried to call and tried to report again but no one their except few hours each day. Was told at check out someone call and have not heard anything from you. Seems like we may have to find somewhere that cares for their clients room price is ok but all other fees and 350$ to price. Way to much
Review by Yheimy4 months ago
it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.
Review by Leggattie4 months ago
Phoenix VII is a nice complex! Room 1411 is not!
1). Walls are cracking throughout.
2). Many floor tiles are loose.
3). The toilet hadn’t been completely cleaned in weeks! The underside of the bowl was filthy!!!
Review by Failino4 months ago
The room was very nice and very clean. We absolutely loved the view. The staff was helpful and friendly. Thank you Brett/Robinson for a great vacation! I had family join me from Texas and New York and they all loved it as well.
Review by Proroulette Abuhimid4 months ago
Stayed at Phoenix III 3 nights on 7th floor room 3072 I think it was. There was no counter space in the bathroom to put things on. Same with the bedroom stands by the bed. I ended up with a bill much more than the quoted price for the room per day once I paid the $142.38 cleaning fee, the $28.25 Phoenix service fee, the $79.10 reservation fee etc.. There was noise in the surrounding rooms, upstairs there must have been construction all day and kids beside us. The toilet was hard to flush. The wifi was slow .52 mbps but the upload was over 10 mbps. I called front desk and no answer 3 times then I called the next day they said that they would get it reset. It got faster for about an hour and then was back to slow. Everything else was ok. I wouldn't go back because of the hidden costs which I was given the grand total when I booked the room but I guess it didn't dawn on me until I got the itemized bill what all I was paying for. The lack of counter space and the noise. I'll find somewhere else to stay.
Review by NicolaRichardson Manchette4 months ago
We are along time visitor with Brett Robinson. Stayed at Phoenix IX several times before and are always pleased. Very disappointed that the pool was not usable due to a large maintenance project. This is the first time we were not notified prior to our arrival. All we could find was that no one knew this was going to happen. We have experienced maintenance issues before always with prior notification. This was a management problem as this was definitely not as emergency repair, just managements lack of customer service.
Review by Hennes5 months ago
Second time staying in Phoenix V. Everything was excellent-from check-in to check-out everyone was friendly, helpful and always smiling! Will def be back!
Review by Keygo MeladaTM5 months ago
We just got back from our first time ever beach trip. We stayed at Island Winds East. #502. It was absolutely amazing. The view and being right on the beach was perfect. The condo was clean and nicely decorated. My only wish was more comfortable beds. We will be back!
Review by Konco6 months ago
Great location and close to everything. The condo had everything we needed for our stay. We loved the view from the balcony looking at the beach and lazy river.
Review by Konoha Zakowich6 months ago
I've visited the area for more than 20yrs and this is the first time that I've had to deal with problems as such that I had. We stayed in Phoenix 7. As that we had a three bedroom, there were no towels for the guest rooms and the guest bathroom towel rack was broken, the showers were filthy, the kitchen was dirty, there weren't enough chairs on our balcony, the bedding had not been changed, there was no mop nor dust pan for us to clean with, there were no skillets for cooking. We had to purchase our own to cook with. And the carpet was dirty. They had a person to come in during our visit to do the carpet. Therefore, we had to walk around on wet carpet for 3 to 4 hours. Given, we were offered and received a partial refund for cleaning, I had visitors,who were not from the area, who were not impressed at all.
Review by Cavilynn6 months ago
Worst experience ever. The bed was so bed I had the worst back pain ever. I called your number 2 times only to be told, there is nothing we can do. My vacation was ruined and you don’t care!!!! Never again!!! Worst time ever. And you do not care !!!!
Review by ErikaMcB6 months ago
We stayed in room 275 . Not clean ! Food left in fridge . Furniture very dirty had stains ! While standing in living room a service man enters without knocking saying he had a call about stove not working ! We Did NOT call . I was in my nightgown and he kept persistenting he check out the stove !! He would not leave !! After talking with other tenants they had the same problem ! The maintenance people have No right to enter without permission from the tenant !! What if I had been in the shower ?? I will not be returning !!!
Review by Benaliv7 months ago
We stayed at Phoenix VII over the Labor Day weekend. Condo 7508. This was a disgusting condo. There was mold in the hall bath. Towel holders were missing. We had to call maintenance twice before we were there 24 hrs. The blankets smelled gross. I will never stay here again!!!
Review by Cest Tonnemacher7 months ago
Always a great beach vacation! Have stayed in one of the Phoenix condos since my kids were little, and we’re heading to Phoenix V in a little over a week! Can’t wait!!!
Review by Mentzines7 months ago
My husband and I took our daughters, daughter-in-law, and granddaughters to the beach. We've done this for several years and have always enjoyed it. This may have been the best yet!
We had a great experience...professional, helpful booking through a person on the phone at Brett Robinson, who helped me find a 4 bedroom, 4 bathroom condo with easy access from the parking garage; easy check-in; clean, comfortable, spacious, beautiful condo...We've booked through BR many times. We've also tried other ways. We prefer BR.
Review by Gurmail7 months ago
Review by DBlaker Dornik7 months ago
Just wanted to brag a little on our vacation this year to Orange Beach. We stayed at the Phoenix IV and once again it was wonderful!!! Our room was beautiful and so was the balcony!! All the accommodations were perfect even all the beach toys and chairs and umbrellas that came with the room!! Everything in our condo worked and the pool and hot tubs were so relaxing!! The kitchen had all utensils for all our cook outs and everything we wanted to do and visit weren’t far away!!!! We will definitely be back next year and will be at the Phoenix properties!!!!
Review by Westport7 months ago
Great condo and view. I highly recommend for a group of 8+
Review by Cherylee Peacham8 months ago
I rented this unit so that my wife and I could entertain her brother. We spent four nights there. It was beautifully decorated and had all the necessary equipment to cook and entertain. The complex was quiet and well maintained. Parking was convenient.
We had a wonderful time and hope to use it again in the future.
Review by Jaya8 months ago
Very nice stay in a well-maintained condo. First class property, pool and lazy river are awesome. We would love to comeback sometime, wish they had two bedrooms units
Review by Rumbi Ayn8 months ago
Perfect vacation spot! Condo was spacious and clean. The water slide was a hit with my kids and we loved the lazy river! We will return!
Review by Loralora Pata8 months ago
Brett/Robinson has the best vacation rentals! Our condo was beautiful. The staff was very friendly and very attentive. Our condo was convenient to the restaurants and shops. The beach views from our condo were amazing.