I was hesitant to try because of so many negative reviews, but I had no issues with my box. They listened to the beauty quiz and only sent me products I wanted. Except for a “$20” tweezers, everything else was great! A priming moisturizer, eyeshadow palate, curling mascara, and plumping lip gloss. I’ve tried other beauty boxes that are $10 for 5 sample sizes, so for $15 this was a good deal. Not sure if I’ll do again because of so many service issues I’ve seen, but I had no problem.
Review by Grambebel3 weeks ago
It's a little treat to myself. My first box came with tarte which I loved. Second box was unbranded items that werent all that great so I cancelled. A couple months later I missed getting a treat in the mail and seeing lots of great items on social media. 2 boxes in a row again were off brand. If november box is crao again I will unsubscribe. Sad because I upgraded to boxy luxe and am curious if it's worth the price, so I may wait to see out of curiosity
Review by Ferox Holubcik3 weeks ago
The boxes are not customized as they say. They will complete ignore your quizzes. Customer service is non existent. For over a week I have been trying to find out where my order is, with no response. The products are a hit or miss, it’s a make up subscription. Body charm is quick to draft money (same day) but not so quick on deliver customer service and product.
Review by Nubestreet Sliuzas1 month ago
I started this subscription a few months back and then signed up for the boxy luxe which I was very excited about. But when it came time for the bigger box it came late order was delayed then I received an email that one of the items I requested was not available and would be in my next box. Well received my next box and it's not included and there's no way to directly contact someone. Very dissapointed as a new customer that they can't keep their word.
Review by Christiaj1 month ago
I decided to subscribe again to Boxycharm so I ordered on September 27 for Septembersboxs i did email Boxycharm they did email me back but no help at until October 7 I received the email that my packet was shipped waiting another 5 days for it to arrive
Review by Keratophiliac1 month ago
Beyond terrible customer service. Multiple customers, my self included have complained about the lack of response and boxy continues to do nothing about it. It seems as if they dont even care. Save your money. It's not worth the headache.
Review by Abdelkhalek1 month ago
I was a subscription holder because BoxyCharm was the best, but I cancelled because of the items I was getting. It was like an afterthought. Every single site I could find about the months boxes, all the products were literally nothing like what I got. Also a couple products I had gotten previously. So that being said, I decided to give them another chance and ordered October 2019 box. BIG MISTSTAKE, HUGE!! The Doseof Colour shadows I got had, in 2 of the colors, big gouges taken out, and was all powder everywhere. The gouges in one were like a third of it. Also I got 2 of the exact products, some face spray, primer type oil. Also an awful POWDER BLUE eyeliner. So a broken pallet, a awful eyeliner and 2 of the same primer, moisture sprays.. I see these beautiful boxes others get and mine, especially the one for October 2019, the one I decided to restart my subscription, was so,so bad. Ugh... anyone else have this problem???
Review by YungShadyBItch Graziotti2 months ago
The customer service is an absolute joke in this company. I ordered what would have been my first box on September 20th and received a notification that it shipped September 30th. On October 4th it got lost and I have fought to get a hold of someone on their customer service team since then and finally did a few days ago, when they told me they cannot issue refunds and they would send me a replacement box. But today I get another email from them saying they’re out of stock of their September replacement boxes (no surprise, it’s pretty much November) and they finally issued me a refund. I will never order from this company again. Such a headache.
Review by Nathanward2 months ago
I have a love/hate relationship with boxycharm. You def get your money worth in products. Problem is that it is not always products you want. The "beauty quiz" is a complete waste of time. It is not considered in the creation of your box. Several times I have "tweaked" mine in Hope's of getting a specific product. And each time no such luck. So maybe unlike myself , have control and don't look at spoilers. May lessen the chance of being let down.
Review by Bayville2 months ago
No phone number, I believe they want your phone numbers so they can track you... They do not contact you back on customer service email either!,, never received one of my boxes...
Review by Gertraude Poleska2 months ago
So singed up on Sep 20th. i haven't gotten an tracking information scene. and its Oct 1st. i know it take 5-10 business days. but i only got one e-mail saying its delayed. Fr new customer i do think its important to make sure they get their stuff on time or at least to communicate on whats taking so long because first imprisons do counts. i didnt even get an e-mail yet on what im getting. And the worst thing about boxy charm that i have experienced is their website. All they car about on the website is to upgrade to the new boxes. but doesn't even give u any details on our package being processes. im still new to this so idk if that information will appear once my package has been shipped. but tis still very sad that i get no information. now its the 1st and the payment for Oct is due. which is fine. but they were so quick to take the money out of the account. but not quick enough to get my package shipped out. expected better
Review by Roquessa Ivoska2 months ago
My boxes continue to arrive with a nest of ants. With large and eggs. I have to throw most of the products away because they are compromised. At first I thought it was my mailbox, but after of 4 boxes being compromised and also me ordering from other places and keeping an eye on my mail, only the boxes arrive with bugs. I contacted customer service and still haven’t heard from them. I’d like to cancel.
Review by Daudeville4 months ago
I absolutely LOVE boxycharm! The monthly boxes are ALWAYS worth the $21 dollars a month! They're always featuring both popular high end beauty brands as well as some up and coming brands. Boxy also started sending more complexion based products such as powder, contour and blush products and they are doing a great job at making sure everyone gets the correct shade for there skin!
I definitely recommend this subscription box if your both new at makeup or an experienced makeup artist. Great way to build your collection and try brands you wouldn't think to try!
Review by Aniekanabasi4 months ago
TERRIBLE CUSTOMER SERVICE. I used to love Boxycharm and would look forward to my subscription arriving each month. Recently, I signed up for BoxyLuxe was delighted at the value i'd get each month. HOWEVER- for the first month that my package arrived- I had used the PYT blow dryer that was sent to me and the product tip melted, the metal spring popped off and I had only used it two times. Upon emailing the customer service team- they basically told me that there is nothing they can do to assist me and that I had to deal with it. EXCUSE ME? So you send me a ineffective item that broke after only using it two times and its my fault? I'm appalled- I will be cancelling my subscription, I'd rather not spend my money towards a company like this. The least thing they could have done is re-send out another one- even though I wasn't impressed by the item at all. How disappointing.
Review by Lakhenya Eyz4 months ago
When it's good it's good but when it's bad it's awful. The quiz has no bearing on what you receive. As a fair skinned person I received many products I couldn't use. I also hate glosses and would receive one every single month. They sent me broken items twice and both times I emailed them and got no reply. they also repeated a pallet when I only had the subscription for about four months.
Review by Sanfeliu5 months ago
Boxycharm is an amazing makeup/skincare subscription box. There are two options, boxycharm boxes that are available every month ($21 without tax), and Boxyluxe boxes available every 3 months with the regular monthly subscription ($49 without tax every 3rd month & $21 without tax the other two months). You get Full Size products 5-6 in regular box and 8-10 in luxe box. All priced at over $100 per box. It gives you the opportunity to try out new and name brand products without paying full retail value. Their customer service has been very helpful every time I have contacted them. Shipping is very slow. They take your money out the 1st of every month, and you won't see your box until 18th-25th (or longer) of the month. That is the one downfall they have in my opinion. They do not customize boxes often, but if a featured product needs to be matched, they offer the beauty quiz to try to match the item to your needs. I really wish they would bring back the referral gifts!
Review by Grubhinho6 months ago
ok. so i ordered a box on April 2. shipping data was uploaded on the 8th. however the package has not been picked up or scanned in by the USPS tracking system meaning the package hasn't moved from boxycharm at all and has not even been picked up yet. i received an email on Monday saying my box had shipped. shipped means it has left the warehouse or whatnot and has been picked up by the carrier and is beginning to move thru the system. not that it's sitting in a room somewhere and hasn't even been touched by USPS yet. so I'm not sure how these subscription box people are running some of these businesses these days and I'm definitely learning everything to NOT DO for my subscription box business.
Review by Luch6 months ago
I love this box. Worth every penny and great selections and choices
Review by Velissa6 months ago
I adore Boxycharm. Sire there are a coupke items here and there I am not crazy about but in every box one item pays for the whole box and the other 4 items are just free. The deal cannot be beat and it is amazing to start a makeuo collection with. The customer service has always been great and their charm rewards system is amazing..I was able to get an 80$ Sunday riley product with my charms for free and still have well over 100 bucks in charms left. Boxyluxe is the best. For 49$ I get himdreds of dollars worth of makeup..top of the line newly released skin care and hair care. Hands down my favorite subscription.
Review by Arvesen6 months ago
Love love love BOXYCHARM!! Well worth my money. And they never disappoint. Great make up and skincare in my box every month. Gonna keep getting this for as long as god allows me too. Even when they had a problem with shipping last month it still was worth the wait and they emailed me as soon as the problem started to let me know and kept me updated with other emails. A lot of companies don’t even reply to any of my emails but they do and they try really hard to make you as happy as they can. The CEO is awesome. He always tries to out-do his own beauty box every month.
Review by Kashinath7 months ago
So up until March I was loving my Boxycharm subscription. March's Boxyluxe changed all that for me and they've honestly gotten worse since then. Now don't get me wrong, the value of their products is really good for a $21/mo plus tax box. If you're looking for just value and not caring what the products are, if they're your shade, etc. then you'll love Boxycharm. Or if you're just starting out doing your makeup and aren't sure about products then again, Boxycharm is for you. But if you're someone who cares about products matching your skin tone, or who cares about whether or not you can use the products, then I'd really research and see if Boxycharm is for you. In March Boxycharm sent out their Boxyluxe, which was about $53 with tax included. Before sending out this box, they advertised all over social media to have your beauty profile with them up to date as they would for sure be using it to match that month's Coverfx Face Perfector Palette to your skin tone. So I, like the thousands upon thousands of other girls, made sure my beauty profile was up to date. I get my box and come to find out they sent me the Coverfx Face Perfector Palette in med-deep. I am a beyond white white girl. Like my face has a teeny bit of olive to out it but if it weren't for that I'd have the palest white girl skin ever. This palette was clearly for a woman who is a lovely dove chocolate skin color, not my pasty, glow in the dark white self. I digress. It turned out that they did this to a lot of people besides me. So they send out an email to half of us who got the wrong palettes apologizing and giving us charms for it. The other half had to email customer service to ask for the charms. Charms are used in their charm room to buy products. So ok cool, I got charms to use. I wait until they update their charm room with new products on April 5th at noon. I purchase an Elemis Peptide 4 thousand flower mask and pay the shipping out of my charms as well. It is now May 6th and I still don't have my charm room item. I emailed customer service on April 18th and got a really vague, genetic response back from them about how they'd look to see where my item was. On the 28th they email again stating it would be on its way soon. I asked point blank if I had to pay for May's box to get it cuz I was considering canceling. They said it would ship with May's box if I was still a subscriber in order to make things run smoother. If that's the case, why was I charged for shipping? These are just a few examples in a really long list of why Boxycharm is not the best out there. They need to be more upfront with customers and get a better customer service department so that subscribers don't feel ripped off every month. Just my opinion.
Review by Gerardine Hermanson10 months ago
Can't find a better value for the money. Customer service however is slow and needs major improvements.
Review by Jareshay1 year ago
I love this website. It is very affordable for very good product. Some are always better than always but opposed to spending $100 a month on makeup I can spent $21 for a box of 5 wild card products. Very fun.
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