DO NOT USE - Part only of order delivered despite paying (a significant additional sum) for 'express' delivery.
Book required for a present - now left with part of order which presumably I have to return?
Extremely frustrating and disappointing
Review by Wayez3 weeks ago
I have to say that I have been using this company for years and they have some fantastic offers and I have never had a problem with them. They have given me amazing service and wonderful offers so we can not fault them as a family. My now grown up children use them for themselves and my grandchildren along with my nieces and nephews for their children I don't think you can beat a bed time story and neither do any of them. I also enjoy my quiet time reads, cook books etc etc. So a big thankyou from us.
Review by Kubel Kettles2 months ago
I am so surpised about all this negativity around book people. They have been great. Came within standard delivery time. They forgot to include one book but was quickly sorted and was sent out. Books all are good quality. Will be using again
Review by Aghiad3 months ago
Absolutely the worst service ever! Customer service rude, no helpful. What a nightmare. Please do not spend your money on this website.
How do we reply to their feedback?
Review by Zinna Elleodoro3 months ago
Was so hesitant of ordering due to reading some bad reviews, but I thought the deal was worth the ‘risk’. Ordered a Peter rabbit book collection, saving well over £100 ! And you truly do save that amount of money too, after doing my research. I paid, and accepted I may receive the parcel weeks or months down the line.
Three days after payment , the books arrived - very well packaged - as my second worry was the items would be damaged - because they were so cheap! - nope! Completely perfect, speedy delivery and I still can’t believe I got such a bargain!!
I can now order more items, worry free!
Review by TeflonThaDon3 months ago
A really awful experience, it was not delivered on time, in fact no where near on time, it was very very late. Customer service are awful, I wouldn’t even bother contacting them as it is all from a script and they won’t actually help you at all, they will just repeat an automated message. Also I ended up emailing the wrong department on purpose to get a response as the standard form was ignored 3 times. They didn’t even try and help when I asked to change delivery address as the order was extremely delayed and they hadn’t bothered to actually tell me at any point that it would be so late. Please please think twice before using them.
An awful company, and an awful experience.
Review by Kalimuddin3 months ago
Absolutely Shocking Service.
Review by Nykea3 months ago
great customer care from the team and to tracey who sorted my query out, great selection of books at nice prices, with a very quick delivey.
Review by MommaJ Mendalski3 months ago
Great doing business with them - delivery is always excellent and the prices are good. Thank you for looking after your customers.
Review by Safieh4 months ago
I ordered some books last week for my sons Birthday but he received the same gift from a sick elderly relative. I called the Customer Services Department today regarding having the duplicate items returned which wasn’t a problem. My problem with this is that it cost me nearly £14 to return these books today due to the weight as they offer no returns service. I am now £14 out of pocket and will never use this online company again.
Review by Aldolfo4 months ago
I ordered two sets of books which arrived damaged. When replacements were sent they sent the wrong books! They were replaced again but those were damaged also. They then sent just the 'sleeves' of the book collections as the books were okay inside them but these were damaged. I've just received replacements for these which are actually packaged better but still bashed, which makes me think this set was damaged before it was sent. In all, I've had 5 parcels, all incorrect or damaged. They need to use proper protective packaging - using biodegradable plastic is a great idea but use one that doesn't pop and flatten by the time it gets to your customers. The employees I have spoken to have been helpful but the delivery and products are just a joke. I will never use this company again.
Hi Hannah, I’m not sure how to reply so am leaving my order number here: 24121982, thank you.
Review by Nwyn Durairajah4 months ago
I have been meaning to write this review since Christmas. It was my fault to have ordered the wrong year for a set of books. Customer services were brilliant. Gave me a return label to print, books were picked up by Hermes and the correct books arrived in time for Christmas. I cannot explain just how wonderful that was. Thank you so much. I will not use any other company from now on.
Review by Eddieeagle Blasberg4 months ago
My brother introduced me to this website and I absolutely love it. They have loads of offers on, especially for children books. Have ordered a few times and will definitely order from them again.
Review by JasonR Lambries4 months ago
Ordered a book at towards the end of May, kept checking the tracking to be informed that there is a delay. Contacted Book People on 5th June to ask for a refund as it still hadn't arrived. No response was received however the tracking immediately changed to '...return to sender'. Another week on I have contacted them again and shortly after received a reply to my fist email to them. Advised the product can be reissued (albeit not to the same parcelshop address, which is where I would have wanted it to go) so I asked for a refund. Still no acknowledgement of the refund even though I replied straight away. Don't think I will be ordering from here again.
Review by Tbee Tomecko5 months ago
If I could leave 0 stars for this company then I would! Absolutely shocking customer service.
Order number: 24039024. Back in mid May I made a large order of books. A few days later a box arrived on my door step. Completely damaged with near enough of the majority of the content missing. I’ve seen from reviews on here this happens a lot. Rubbish packaging. I got intouch via their online feedback form and also email regarding this and after no reply I asked for a refund. Someone then suddenly replied to say that a replacement order has been sent out. I receive this order sent undamaged this time. But literally less half of the items I ordered. I then had to wait for days to email replies to be told that some of the items were out of stock and will be sent out when stock was made available. I asked for these items to be refunded this request was ignored. Despite the fact that I told them it was now over the time period I needed these books for. A holiday I was going on. They said the items had been dispatched and I told them I wouldn’t be there to receive the package as I was away. But it came anyway. So I told them i’d be sending my order back. A Hermes collection was arranged now 6 weeks ago. I returned this order. I STILL haven’t received a refund for this. Over £100 worth of items, returned and no sign of my money back. I have emailed several times. And phoned twice. When I spoke on the phone they confirmed my return had been received. But still weeks later I don’t have my money back.
DO NOT order anything from these thieves! I will never order anything from these cow boys again! And i’ll be opening a dispute with PayPal to get my money back!
Order number: 24039024
Edit: I’ve finally received some kind of a refund but for only one item!! I spoke to someone on the phone on Friday and he confirmed all of my order had been received so why have I only been refunded for the game of thrones books?? An absolute mess all of this please refund me the rest of my order ASAP!!!
Review by Malvern5 months ago
I am a timeless returning customer, now I love the fact they went online as not all places I have worked had use them! But they do where I have worked in the last two places which has upped my custom of courses. Great for all kinds of things not just books or recipes books.
Review by Homark5 months ago
Bad customer service
Review by LFergi5 months ago
I love The Book People - great books, amazing prices, excellent call centre staffed by lovely Welsh people. When the little catalogue pops through the letterbox I get quite excited and sit down to enjoy it with a cup of tea ( full marks for removing the polythene wrapper here for environmental reasons). It is one of those rare companies that gives you a warm glow these days - which in turn prompts loyalty from me. One minor gripe ( and the only reason the review isn't five star) - I've had a couple of orders be slated for delivery on a particular day and whaddaya know - the delightful Hermes string you along then never show up. It's hard to fault The Book People for this as it is out of their control and I've had multiple household name deliveries let down by North London Hermes deliveries - including Mothercare and John Lewis Click and Collect! But at least speaking to the Book People customer services you feel they actually do care about the experience you've had. Will continue to use the Book people, while hoping the High Street soon finds an alternative to Hermes.
Review by Katndj Kaliappan5 months ago
Nightmare! No customer service!
My order number is 24167564.
I cancelled this order the next day I ordered and received the comfimation email to say that they process the refund, but they don’t. They never pay my money back. The money is ￡95.84+￡28 for the shipping.
AND they even put my account on hold without any explanation. I had a query and they said I had to explain why I needed to buy such a large number of books. I just orderd 16 sets of books for my students. I offered my school information as I was requested, but they still put my account on hold and never process my refund.
I have been sending queries at customer service, but they said I should contact customer service. Who can help me !!!!!????
Please pay my money back!
Thank you for your reply, Nigel. I will wait and see for the refund some more.
I still can not log into my account. I offered the information I was requested. Please give me the reason and let me log into my account.
I am still waiting for what I ordered on July 2nd. They put my account on hold without any explanation and at last they dispatched my order but it seemes like they are still at TRAKPAK PROCESS CENTRE. Could you please make sure you proceed with the delivery , and let me log into my account?
The order number is 24167041.
Edit2: Edit 3:
Hi, Nigel. Thank you for your reply.
There are 3 packages for the order 24167041, but two of them seem to be kept at TRAKPAK PROCESS CENTRE for quite a long time. Could you check what is happening to my order?
And when you see my order page 24167041 now, it is said 13 book sets for ￡77.87, but I actually placed an order of 16 book sets for ￡95.84. They put my order on hold for over a week with no explanation and when they dispatched my order, I guess they noticed that they didn’t keep my books enough, and they changed my order without any notification nor refund either. It is really unbelievable !! If you check the bill, you can see that they charged me ￡95.84+￡28 for the shipping. I made an enquiry about this ,and after my enquiry, they put my account on hold and the delivery seems to has stopped proceeding. I haven’t done anything wrong and I don't understand why they are handling my order so bad!! I want a sincere apology and decent explanation. I placed an order on July 2nd and have been treated so bad. I have been waiting for my order for so long. I hope you resolve my issue quickly.
Review by Elynne6 months ago
Not the best experience so far. Made an order on 9 Feb, but as there is no tracking info on the website under my order and it says 'still being processed' I can safely assume its going to take a while longer! I've emailed twice but heard nothing yet. I wish I knew this as I would have ordered elsewhere and got them in 3 days, instead of trying to save a couple of quid.
Order number is 23776338
Review by IrishLass7 months ago
PLEASE STAY AWAY FROM THESE CROCKS they take payment and then don't send books then u email and ring and still no reply THEY MIGHT ASWEL JUST COME AND ROB MY HOUSE scum bags this order was a Christmas present for my daughter
Review by Rebelion7 months ago
Their prices and deals are excellent, much better than their major competitor. The selection of boxsets and the wide range of books they have is superb. The delivery was fairly fast and overall I had a great experience. Highly recommended!
Review by Masitula7 months ago
I bought 27 books from this company as going home presents for a party my 8 year old son and 2 friends had for their birthdays.
I paid for the guaranteed 24 hour delivery charge to ensure we had these in time for the party. I waited in for the Courier; Waste of time; They did not arrive in time. I emailed them to complain that we did not have going home gifts for the party and to let them know we expected a refund of the delivery fee. I still had not received any response to my email a month later but was still bombarded with emails for "offers"! They sent a standard email advising customers they were dealing with a large volume of emails so could not reply but instead sent details of a "special offer". I tried to call them several times but it always took such a long time to get through, I couldn't hold. I eventually got through to them and the person I spoke to was extremely unhelpful. I asked them to email me confirmation of having processed the refund but still have heard nothing back from them. Their Customer Services Dept Team Member I spoke to was very unhelpful and has still not contacted me as I asked to confirm the refund he agreed we are entitled to for delivery has been processed some 5 weeks later.
Will not be buying from them again. They simply did not care that lots of children had no going home present when leaving the party.
Review by Purewal7 months ago
Please see reply via edit below original post.
Edit: I have already updated my order number in the post below a few days ago. As there is no reply, I created this post so that you can reply me. I hope I don't have to create another post to get a reply.
Edit 2: In response to your reply, I find it strange that the item was made available for sale on your website even after my order was cancelled. I can send you the screenshot if you wish.
And I have to agree with the previous reviewers on the slow response to contact form as I have not received any till now.
Review by Looxman Lambhar8 months ago
Just received my wall calendar. It's got those peel off pages, and when I took it out of the wrapper, a fair few of those pages just fell to the floor. I then went to hang the calendar on the wall when the whole pad of weekly planners also fell to the floor. It's a hardback calendar and neither the pad of weekly planners or the pad of shopping lists is stuck to the board. I immediately looked into returning this item when I read that it's not freepost and they won't refund the postage cost!! Will not shop here again.