I have been waiting for a shirt for over 1 month now . The due date has past and I haven’t had my shirt arrived to me. I was reading other reviews and it seemed to be a good website. I was excited for the event coming up but I didn't get to wear my shirt.
Review by Qwaneisha1 month ago
Very helpful in correcting a sizing problem with an order. Customer service is excellent! Prompt and friendly, they went above and beyond to resolve my issue!
Review by Neelaveni1 month ago
I've ordered several items on Bonfire, and have found their customer service to be excellent. Courtney F. went above and beyond to help me when I had a problem with one of my orders. I won't hesitate to order from them again.
Review by BartTruitt1 month ago
Bonfire's customer service is excellent! I emailed about ordering the wrong size, and the representative (Courtney) got back to me in a timely manner, and not only offered to ship the right size to me for free, but also said I could keep/donate the original item. 5 stars in my book, and would definitely order from them again!
Review by Altpink1 month ago
Bonfire went above and beyond to make our order right . We had one shirt that didn’t fit and they sent a larger one at no charge!
Review by Kotolisa1 month ago
Great Company to deal with....excellent quality product....This was a flawless experience.
Review by LenR1 month ago
Excellent customer service!! I needed to make a return (my own fault, I ordered the wrong size) and Alicia was so helpful. Not only am I getting the correct size, they allowed me to keep the wrong one and didn't charge me. I will be donating that one to someone who fits it and I will most definitely order more shirts from Bonfire in future campaigns. I highly recommend them!!
Review by Robinah Belmo2 months ago
Their shipping is completely ridiculous. You wait nearly a month, (in my case a month plus a few days) for your item. Not only this, but you “tracking info” never actually works. Both times I’ve used bonfire my shipping info didn’t work, and my hoodie didn’t even arrive within the time frame I was given. And when I finally received said hoodie, the print on it was still tacky and felt like it had been freshly glued on the inside of the hoodie.
Right now, I’m waiting on a hoodie that is supposed to come between September 17-26. It’s currently the 25, so I’m giving it one more day before demanding a refund. This website is horrible to use, which is sad because the designs are actually very cute on some of the hoodies I’ve gotten from here. Still, not worth the stress.
Review by Vrs2 months ago
I had some issues with my order, and the staff was so helpful and kind throughout the process. I love my t-shirts as well, which as so soft and high quality. My favorite shirts now!
Review by Assessment2 months ago
Would definitely buy from here again! Good quality product (t-shirt), and comfortable to wear. Customer service above and beyond.
Review by Seyyid Malesich2 months ago
They are great!!!! And great customer service. And very quick to respond.
Review by Melumbantoruan2 months ago
Good quality t-shirts. Good customer service also following a slight discoloration on one of the t-shirts. Replacement was made and sent out without too much fuss.
Review by Martain Folgheraiter2 months ago
Excellent customer service!! Shout out to Gretchen for her prompt and polite service!!!
Review by Taxiapp2 months ago
Once again they screwed up my order. This is the 4th or 5th time I've had issues and they act like they are completely clueless to everything that continues to happen. They screw up and completely forget WHY they screwed up and don't communicate with the other staff members. Probably trying to hide it? Who the frick knows, design changes without approval, (their artists are not designers) repeated questions on copyright stuff, sending out the wrong sizes, or the wrong artwork, only to do it again the next time I have an order.
I can't un-recommend these guys enough at this point. So frustrated.
Review by Longbrook2 months ago
When I was concerned about my order being delayed, I was given an immediate response and attention. Courtney was friendly, as well as professional and assured me that my order was, actually, on schedule. All items I have received from Bonfire have been of great quality. I would recommend them any time.
Review by Christilee Aneng2 months ago
We were very happy with our shirts. However, some of the shirts did not fit. Gretchen was extremely helpful in making sure we got what we needed. Would use them again for all our fundraiser needs.
Review by Zeesy Kartikey2 months ago
They where fast and nice
Review by Illingz2 months ago
Even though my original order 'disappeared' in transit, the contact at Bonfire (Gretchen) was quick to get the order replaced and resent. Excellent service, awesome product and very happy customer.
Review by Ostera2 months ago
They reply immediately as long as you're not having an issue. If something goes wrong, your parcel gets lost or anything else - they stop replying!
You can see they read a message but don't reply. I e-mailed multiple people and some of them I didn't mention what my issue is, so they replied and then stopped responding after I said my parcel is lost.
I ordered it on the 3rd of September. It's 10th of October today when I finally managed to contact someone. They said that they could send the replacement that would arrive around the beginning of December!
Bad experience. Bad customer service. I would like to support my favourite creators but I won't use Bonfire again.
Review by Kenyah2 months ago
We bought reunion shirts and the turnaround time was reasonable, the shirt qualities are good and the colors are spot on to the website. We especially liked the customer service rep, who communicates via emails, no phone or text was available for additional questions. The pricing was fair regardless of how big or small the order.
Review by Chrysogaster Esgy2 months ago
GRETCHEN WAS ABSOLUTELY GREAT. i WAS GETTING WORRIED ABOUT NOT FINDING THE OTHER SHIRT IN TIME FOR THE WALK. IT TOOK HER NO TIME TO LOCATE IT.
Review by Limboman2 months ago
Company offered to ship another shirt in a larger size after the first one didn’t fit.
Review by Ssndra2 months ago
Courtney was extremely helpful and nice! She resolved my sizing issue very quickly. Thank you for the great customer service!
Review by Clothilde Dolmat3 months ago
Received my t shirt, but came in wrong size. After contacting customer service, I received prompt, caring replies and a new shirt is on the way. Thank you!
Review by Pkshaw Byway3 months ago
Had an amazing customer service experience! I ordered the wrong size shirt, and Allie bent over backwards to make it right! I won't go into details because I know there was an exception made, and I don't want people to take advantage in the future, but just know that I am very very happy and will be a repeat customer. Thank you so much, Allie!