I highly recommend idretningsservice in BO concept Ishøj. Louise has helped us in finalizing our furniture. It was worth to invite them for home visit and get help to design home. I am very impressed with their skill and friendliness. Now I wait for my furniture to arrive. I must also appreciate the staff in BO concept Ishøj - very helpful and nice.
Review by MCooper1 year ago
Dear Bo Concept,
Would like to express my words of appreciation for a great customer service.
Especially, would like to emphasize a positive experience by @ Suhail Syed and @Signe Kok Nielsen, who has provided the excellent consultancy to us regarding a design of a living room interior and selection of a carpet, matching to furniture, bought at Bo Concept.
It was a pleasure to interact with Suhail and Signe and gain such a deep domain expertise in the right manner of designing our home. Thank you again for your highly professional support!
Review by GKallis3 years ago
I ordered (and paid for) a lamp on May 28. Was told it would take ~7-10 days to deliver, OK. During next three weeks, no one calls or sends any updates.
Then I called to the store myself, and was told the lamp can be collected in the store. But when I came to pick it up, they couldn't find it. A few days later, I am informed they had lost the lamp and had to order a new one.
Another two weeks passed, and I called again to check if it has arrived. I am then promised someone will call me back after they check at the warehouse, but no one calls - they simply forget / ignore.
Now I'm being told I have to wait another week - OK, let's see, but I don't have any hopes now.
Review by Radnor4 years ago
In 2012 we bought a fantastic black leather sofa, which turned out to have the wrong type of leather, making it crack in various places. In 2014 the sofa had to be exchanged as it was no longer being made, and there was no chance of changing only the leather. We exchanged it for a new leather sofa, of higher leather quality, but one of the modules was ripped, therefore exchanged.. to another module which was not the same height as the other module... in addition to the sewings not being aligned on the folds... which was a known issue with the sofa.
We tried twice, and Bo Concept can simply not make a proper leather sofa, therefore we will not be coming back as a customer.
Review by Anthony Thomas Sawer5 years ago
We bought a Carlton Leather Sofa and a sofa table.
The price was very high and so were our expectations.
Although our Sofa arrived 5 weeks late due to a Factory problem, we were treated like first class customers by P. Sauer in Copenhagen. We received a very good compensation and were not dissappointed when we finally received our Sofa.
Completely built of metal, first class leather and an irresistible Design makes their Sofa worth the money.
We have never experience such a welcoming and friendly attitude by sales people and can only recommend this brand. You get what you pay for.
A hint for unsatisfied customers:
Unless you are buying a smaller product for a couple of thousands, do not accept a bottle of wine as a compensation, ask for more because a premium brand like BoConcept has also premium ways to make a customer feel good again.
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