Very very very good customer service. Write an email to them and you get an answer, call them and someone answers the phone. Accurate delivery times are provided before you buy and if something isn’t in stock the accurate lead time is provided without any crafty tricks to take your money then inform you of a delay (my experience with some other companies).
Good customer loyalty discount 👍
Review by Defcon Ferruzzi4 months ago
Brilliant service, I called Boardworx about getting a part for my foil for holiday the next day, a bit of a hard ask, and they came up trumps i had the wings for my foil arrive within 24 hours and I had a fantastic holiday, great price ,great service, thank you Mark and Ollie for a great holiday.
Review by Hozana5 months ago
I bought a few things from them. Very helpful people
Review by Codelil1 year ago
North bar and lines purchased from board-worx September 2017, line snapped less than two months later. Got in touch with board-worx who were very unsympathetic and dismissive of my issue - they couldn't care less even going so far as to be rude, immature, and even calling me a liar - see facebook reviews! They claimed I was at fault and that item had been misused even though I have constantly stated it hasn't - comes down to customers word against there's so you simply cannot win! Now left £280 out of pocket. BE WARNED of this retailer - cheap prices even cheaper customer service!
Review by Sudharshan2 years ago
Board Worx is my favourite store in the world. Mark, Olly and Karen are brilliant - they give you honest advice and are super loyal to long standing customers. I've been shopping at Boardworx since I was a teenager, previously for windsurfing gear and now kitesurfing gear. They have the latest kit (kites, boards), gadgets (xensr, GoPro etc) and clothes (notably they're the only store in Whitstable that sell bikinis all year - which is helpful for when you go on those winter beach holidays abroad). Not only do you walk in the store and it smells like coconut surf wax, but it feels like a surf shop abroad. Everyone gives expert advice, and are super friendly and if your kit needs fixing they'll help you too. Thank you for being the best shop in town, and hope to still be shopping with you guys in 50 years time.
Review by Tathy2 years ago
I talked to the boys at boardworx and got some good information, I was not pushed at all in to buying and after doing a little research myself, that they suggested I did call back and got a great deal, a all round great experience. I have used the kit, in fact broke a part ( my own fault) and they had me back on the water a few days later, a good service a good shop.
Review by Drocelle3 years ago
Husband very happy with his gift.
Review by JohnnyBot3 years ago
BoardWorx has been my 'local' board shop for many moons. I bought my very first board from these guys when I was 13... which was a while ago now... I've long since moved out of the area, but I always try and get back for any big purchases. On this occasion, time was a factor, so I had a look at the website, gave the guys a buzz, had a bit of a chat, then hit the buy button. As I say, it's always nicer to pop in, but if you can't make it down to the store, then be sure to give the BoardWorx website a go. You definitely won't be disappointed and you'll know that, even though it's online, you're buying from a local board shop run by passionate board-riders, rather than some soulless distribution warehouse somewhere. BoardWorx are the best.
Review by Jeeson3 years ago
Very happy. Thank you.
Review by Knightfiery Denesova3 years ago
Excellent service with speedy tracked delivery
Review by Chnoor3 years ago
Staff at Board-worx are very helpful and helped me choose the right kitesurfing kit for me and my son. Got a great deal on a package of kites and board as well. They'll do you the best deal they can and have never failed to pick up the phone or reply to my emails when asking for help or advice, even when it wasn't a product they were selling from their shop. Great stuff and will use again for sure.
Review by Winefride4 years ago
I ordered 2 items which arrived the next day. Although one item was the wrong colour. I emailed and this was immediately rectified and with a refund for postage charge, a trustworthy company,
Review by Ceicel4 years ago
Lovely jumper, arrived on time.
Review by DisViciousGirl4 years ago
Ordered on a Wednesday, delivered next day and back on the water.... Excellent service... :)
Review by Hibz BeautyBlog4 years ago
I found ordering was easy and the products arrived quickly. Mark went out of his way to help with additions to an order.
Review by DBest4 years ago
I've only brought two items from Board Worx, but in both chases they arrived very swift after payment and in perfect order. Great company!
Review by PauliusB4 years ago
Super fast delivery of Weird Fish fleece. It was too big but BoardWorx exchanged it with no quibble. I would thoroughly recommend this company and will not hesitate to buy from them again.
Review by Dubber4 years ago
Living near Inverness there are no windsurf/kitesurf shops within hundreds of miles so all my windsurf and kitesurf purchases have to be made on-line. I have used Boardworx several times; their prices and kit have always been good. More importantly for me the free delivery makes them hugely competitive compared to most other shops' carriers that apply the highlands and islands double whammy. Recently I was a little disappointed with a kite purchase. A full refund was offered without hesitation and once the kite was returned the refund was immediate. An excellent shop with great customer support.
Review by Davidtreetops4 years ago
I purchased a Weird Fish fleece on eBay. These things are not inexpensive and I was slightly concerned that I was being conned ! I shouldn't have worried. It was exactly as described, it arrived very promptly ( and I live about 8 miles from John O'Groats )and was a really good price. This , from my experience , is a 5 star seller. Highly recommended.
Review by Ligi Lukkes4 years ago
Bought a tailpad and belt... Very quick delivery. Dident like the feel of the tail pad, rung up and sent tailpad back... No quibbles refunded as soon as item was returned.. Would highly recommend..... Epic belt tho... Keeps my builders a** at bay! :-)
Review by Taresha4 years ago
Good value product. (cheapest online.) Fast delivery. Couldn't ask.for more.
Review by LucParis Wastwood4 years ago
Very happy with the service provided and more importantly the description and condition of the kite.
Review by Cuk Brodalka4 years ago
I purchased 3 North Vegas off board work at amazing prices and is def the best place for kitesurfing equipment online I'll only be dealing with shop in my future purchases
Review by Creator4 years ago
Exactly what I ordered, swift delivery.
Review by Grais4 years ago
have used this company several times and always had the product I required.