Just say no
I cannot complain about construction or any of the tradesmen that turned up to work on my pool BUT when it started off with a leak from day one it became a nightmare of no returned calls no returned emails,people promising to turn up and simply not turning up
communication is non existent
Do not let their prices fool you in all honesty I would rather have paid more money to get less headaches
Head office are either great at lying or their sub contractors simply dont care
Review by Nickedd2 months ago
Where shall I start.
We built our pool 11 years ago with Blue Haven. The Solar pipe returns they put in leaked and they blamed the pool fencing company for piercing the pipes. The pool fencing comp came straight away and pulled up the decking and fencing and proved it was not them. Blue Haven plugged the pipes into the pool and walked from the issue. We owed them $2000 and they never chased the balance and never returned to fix the problem. We have since gone through 2 pumps a chlorinator and spend thousands on repairs as the plumbing was not adequate for the proper movement and flow of water to and from the pump and the solar heating.
Our pool coping went drummy about 5 years after completion and the pool mosaics in the pool starting coming off at the waterline and large section on our seat that runs the length of the pool.
We signed up with pooled energy last year and they have been fantastic. They have advised us to redo all the pipe work and also core drill another return. We thought we would fix all the tiling at the same time. Pooled energy brought on a pool tiler who has been in the business for 30-40years. He advised us to completely replace all the coping and tiles in the pool. We agreed reluctantly.
What they found when removing all the coping and tiles was incredible, never in all their combined 60 years of tiling and pool renos had they found this. No glue was used on the pool coping. There was big gaps behind the fascia of the rebated edge of the coping where it should have been filled so there was nothing supporting the rebate on the coping. Also they found sand immediately under the mosaics where they were lifting and exposed rusting steel. It was a disaster and no wonder we had the coping cracking and crumbling around the edge. I contacted Blue Haven recently and no surprise to us pushed the blame off of themselves and onto us.
I'll tell you why this happened- because they subcontract everything out to the cheapest contractors and take no care or responsibility from there, they simply don't want to know. The contractors constantly winged about being screwed whilst they were here and we began to regret our decision shortly after they commenced.
My experienced Italian tiler told me an interesting story- when he was asked to work for Blue Haven he was asked to add a cup of special waterproofing from a bucket carried in especially to the job which was sold as an extra to the client for $1000. What was in the bucket was plain cement. These are the people you are dealing with.
We signed up with them for 40K, by the time they add all the extras is was 80K just for the pool.
You get charged for hitting rock, not hitting rock, removal of soil/clay at $1000 a load.........
You get the picture...
Review by Takuya Derrow4 months ago
My parents had a pool installed by Blue Haven Pools. Not only did the installation take more than six months over the quoted completion time, they also demanded extra money at various points during the install. Less than a year after completion the tiles have fallen off the outside of the pool and Blue Haven refuses to fix this. Their best offer to rectify the situation was to recommend someone who would charge my parents full price. Do not use this company! it is not worth the money or stress for their sub par workmanship and horrible customer service. After countless unproductive phone calls, my parents left a bad review online, they were subsequently threatened by the company until they removed the review. They are still yet to receive reimbursement or rectification of the issue.
Edit in response to below:
I am sure you are not as upset with my review as they are with their pool. My parents removed their review because you threatened legal action against them over it. This pool was built by Blue Haven. If you want to say it wasn't please put the money that they paid to Blue Haven back into their account as apparently it was put there by mistake and a poorly built pool magically appeared in their yard. I don't believe it was the thick tiles at fault just the poor job of installing them. In any case, One would think that if a company specialises in building pools they might suggest to the customer that thick tiles on a vertical wall might not last before installing them instead of waiting until they fall off. I find it hard to believe that a company will claim that they didn't build something that they have been paid for, just because they don't want to take ownership of their poor work. I am certain that if it was a good news story you would be more than happy to say you built it. I feel that the harsh review is necessary so that people know what they can expect when looking to buy a pool through Blue Haven. You make it hard for me to leave a better review when your projects are over budget, over schedule, Poor workmanship, terrible customer service, and you pretend you didn't build it when it starts to fall apart.
I have emailed a photo of one of the tax invoices from Blue Haven Pools to your [email protected] email address to help jog your memory about building this pool (this is the only email address that i could find on your website). I also added some photos of the pool missing almost all of its tiles. I believe that it is unethical for a company to lie and try to belittle negative reviews on a website that people visit to get honest feedback on a company before spending quite a large amount of money on a product. I hope no one else has to go through the stress and trepidation that your company has caused my parents.
Review by XiaoKai Eyenga8 months ago
Thank you Blue Haven Pools. Gave us the best advice! We were looking at a fibreglass pool at first but Blue Haven offered a cheaper designer concrete pool. Our pool looks so stylish and natural and fits right into our yard like a glove. Custom designed and finished all within 8 weeks we are so happy we went with such a great company. Thank you so much to Richie our site supervisor who added to much more value to our build. Really nailed it mate! The whole team worked so hard over summer - Worked their guts out actually! Words can express how happy we are with our new baby! The remote control robotic cleaner was overkill but definitely a fun party trick. Thank you Thank you Thank you. Well oiled machine. MWAH!
Review by Corn11 months ago
Hard working, professional and honest crew. Nothing was a problem always willing to make it happen. So far enjoying the pool build experience.
Review by Anlia1 year ago
These people are awesome. We have enjoyed a totally professional experience with Remonda from original quote negotiations to the final product. They even pulled a few rabbits out of the hat to get the job done and do it well. As a builder I can say I found my pool builder. Well done Remonda and her team.
Chris from XDC Projects
Review by MrGoldenhigh Welle1 year ago
Any construction project is a stressful process but it’s easier when you are dealing with a company that has been doing it for years. Their team are really professionals and know what they are doing. I also dealt directly with the director Remonda and she was very understanding and helpful when I had questions. My Pool is sexy and I know it :)
Would I recommend them to a friend/family , Yes for sure!
Review by Flamenco Chiodaroli1 year ago
After the difficulties of the areas for the pool construction Blue Heaven Team finalised a great Job for us, I'm very pleased with the end result,
Thanks very much to everyone
Review by Carolyne Komulainen1 year ago
WOW! What an absolute pleasure to have our pool built with Blue Haven! This is the second pool we have built in our lifetime and we are so happy we have found Blue Haven. Their entire team have been so good, from amazing planning communication right through to construction. They knew we had a tight schedule to get the pool in before construction on our house started, but the General Manager, Richie, was a true standout, managing to get our concrete pool shell completed in record time. THANK YOU Blue Haven for being the best at what you do!
Review by Kiomis1 year ago
I met the blue haven team at the beginning of March of Rosehill pool show. I ordered the pool at the show and have had the best experience with them. It’s now the end of March and blue haven have already Concreted my pool. They took care of everything from the design, the drawing up the plans, lodging to the private certifier and last week they dug a hole, steel fixed it and sprayed the shell. I am totally stunned at the speed and professionalism with everything. I highly recommend them especially if you want to get things done fast!
Review by Leagirl1 year ago
We have just finished our pool if you can call it finished. Never met such a rude bunch of people, They just wont communicate because we are upset with some of our pool build. Walls curved (meant to be straight) pebble rough, plus they damaged alot of our coping tiles and wont fix, they have asked for final payment of $2000 to receive handover when there not finished, and now will not even talk to us. We ended up coming to an aggreement over final payment, but now 6 months down the track have further issues to sort out.
Review by SamVanroy1 year ago
Thank you Bluehaven love your work you guys put the biggest smile on my kids faces I’ll recamend Bluehaven to all my friends and family
Review by Vijayamahantesh1 year ago
Very happy with the pool this is the best one we have had installed having had two others before.Nothing was to much for them having had a personal tragedy they were very understanding and waited until we were able to proceed again,understanding our circumstances.The crew who dug the hole were very friendly and we were amazed at their skill as not much room to manover the digger.
Review by Firesheps1 year ago
Review by Nyweron1 year ago
Just want to thank Remonda and the team love my pool and anyone who is thinking about a pool, just do it no regrets best decision you will make. Any problems i had call Remonda she's great. I highly recommend them.
Review by SuperA Canpolat1 year ago
I would never recommend anyone to ever choose Blue Haven to build their pool. There are too many issues to list here with how unhappy we were with our pool building process.
Review by Readstone1 year ago
Absolutely delighted with the customer service thus far - Quick, efficient and friendly. Great communication and fast response times to enquires and approvals required.
Review by Danqing1 year ago
We had a pool & spa constructed with inadequate supervision. Problems which were notified in writing to Blue Haven have been ignored & are only now being attended to after 3 months of several emails & numerous phone calls which has been very frustrating.
The company is happy to get total payment even before the pool is operational but very slow to rectify problems afterwards.
Our 'Mineral' pool & spa was made operational in December 2017 & we are yet to be given any details on the quantities of minerals to be added & how often they should be added even though I have requested that information in 3 different emails & 2 phone calls. Still waiting on a response!!!
Customer service is almost non existent.
Review by Irinka1 year ago
Thanks to all the great team at blue Haven for the fantastic work they did on our pool, especially to Billy, Richie and Sandra who were more than helpful. Our kids are so excited with the fabulous 10 X 4.5 pool we got.
Thank you Blue Haven
Review by RafaelMG Dauletiar1 year ago
My land is not yet registered but I bought a pool from blue haven pools last weekend! I was offered a 24 month building option and locked in a good price. Our sales guy said it was like buying an apartment off the plan so now we are saving heaps of money by planning ahead. We are looking forward to getting our pool done soon and glad it’s one less thing to think about with the upcoming design of our house. The sales man also mentioned that if we built the house first we might have lost access to dig the pool which means that a mini machine would add about $10,000 to the project. No thanks! Great advise from Blue Haven and we’re happy to spread the word.
Review by Boudreau1 year ago
Hi Everyone my name is Mario, blue haven designed a 13x4.5 pool with a 3x3 spa, granite retaining wall, tied spa, half tieled pool, 3 water features, 8 water jets, upgraded pumps with sand filters, silver 30mm travinine to all areas, 18 kw heater and lots more, I decided to go with blue haven as this is a massive job for the inexperienced pool builders in the market, they’ve always delivered exceptional pools and the experience was excellent, blue haven delivered an amazing pool, spa, surroundings and landscaping, despite the massive job and lots of detail we got there in the end, staff where excellent and always helpful, Remonda and Sandra thank you for a wonderful resort style pool.
The pictures will show the scope of works.
Review by Sinath Ganesh1 year ago
Our experience with Blue Haven was fantastic!
We signed a contract in mid September and were swimming in the 1st week of December.
Adam did a great job with marking out the site and managing the excavation and concreting. Everything ran on time and there were no surprises.
A big thank you to Remonda and everyone in the office who were always available when I needed them.
Remonda provided me with some options for the pool interior and I'm so glad we went with her recommendation of the New Zealand white with blue glass because the finish is awesome and is exactly what we were looking for.
I have to also mention Darren who did an amazing job with our sandstone pool coping and waterline tiles. Can't thank you enough for your awesome work and advice!
We'd have no hesitation in recommending Blue Haven Pools and thanks again for getting our job done quickly. Our kids have had an amazing summer!
Review by Siren1 year ago
The guys at Bluehaven create pools for you, your lifestyle and blend in with your home. They don't just provide a cookie-cutter design and offer ideas and suggestions you may not have considered. Our backyard has become a resort!
Review by Texascrgy Investors1 year ago
Blue Haven pools have been great to work with !
Office staff very polite and very responsive to all my concerns
( nothing was a problem, always very helpful )
Pool built within time and no delays during the Christmas rush !
Building team always polite and very accommodating to my needs !
Would always recommend them
Review by Aggie1 year ago
Wow! Where do i start from the moment we met Mark ( salesman ) we knew we were n the right hands. He actually listened to our wants & needs not like the 2 other companies we had out beforehand. Mark designed a beautiful backyard concept from pool to landscaping topped off with a beautiful glass fence & a great price to boot. Remonda & her team in the office kept me up to date of how things were travelling throughout the whole approval process as we had a sewer issue & needed a pegout done in order to get a DA.. As for our Builder Richie & his team thankyou from the bottom of our hearts. Thankyou Blue Haven on a job well done.