First off when you call this company the message states the BEST moving experience ever. Our experience was the total opposite.
To start off we repeatedly asked to have an in person estimate completed but were told on more than one occasion that they could do the estimate based off some basic questions and size of our home. We took them as the experts and went along with it.
On the day of the move we were given a time of 8-9 for the arrival. The arrived after 10 which on moving day was scary as we began to panic on what we would do if they didn't show. During the move several breaks were taken as it was hot I expected that even though I was charged for that time. Two beds and a crib were disassembled and the movers lost the screws on transport. Luckily we made a sweep of the house and the outside and found them on the ground outside. When arriving at our new house now four hours behind schedule movers began placing boxes wherever they wanted instead of where they were labeled. We took two days picking up and moving boxes in the correct places. The beds were reassembled but both beds were assembled without the support brackets. Instead of informing us of this the movers hid the extra parts under the bed. Completely unprofessional and unsafe. On top of all this the amount of damage done to our items is ridiculous.
One dresser, one nightstand, one floorstanding speaker, desk, and this doesn't include that we opened five or six boxes that all items inside were broken(we did pack ourselves). Also they broke the garage door at our old house and didn't inform us. They had to open manually to move some boxes in storage and the garage came off track. After all this and now they have gone 5 hours over the original estimate and including the 8 percent trip fee they don't include in their estimate we spent almost a thousand dollars over the original estimate for terrible service. I would not recommend this company to anyone and will be taking further action.
Review by Nomra Derrow7 months ago
I have used Black Tie Moving for three office moves and two home moves in the past 4 years. I will never call anyone else to move our belongings.
The personnel from Black Tie are always truly nice people, and take such extra care with our furniture and breakables. We have never had a scratch or a break of anything! We love this company and recommend it to others frequently!
Review by Fulmer1 year ago
I'm a realtor and we had the worst move we've ever had. Still waiting for them to make it right. I'm very disappointed and will never refer my clients to them in the future!
Review by Freddiemyr1 year ago
Black tie moved one of my clients at the last minute. They were great! Showed up on time, and even helped out a little after their contracted time was done.
Review by Chandrica Thoria1 year ago
Great move with these guys. They were quick and efficient. Nothing broken. They were polite and attentive to our special requests.
Review by Guid1 year ago
Black Tie came highly recommended by my daughter, who has used them in the past. They did not disappoint. They were very professional, timely and courteous throughout the whole experience. I would use Black Tie again, without a doubt.
Review by Hashtag1 year ago
Excellent experience. The crew was early, and wasted no time in getting started to not only ensure my move was handled in a timely manner, but with great care as well. Definitely using Black Tie Moving for my next move, as well as referring them out to family and friends.
Review by Rikardt1 year ago
Broke my most expensi ve clock. One asked my daughter out. The boxes were not labeled corrrectly.
Review by Yeritsa Zinoviciute1 year ago
My new home and my personal item were damaged. The moving team (2 men) was unprofessional. They spent time using their cell phones, they moved slowly at the second location, they left behind pieces that they took off of disassembled furniture and required me to bring/ keep up with other small pieces of disassembled furniture. Not to mention they argued with me about damages that I noticed instantly and told me that there was no way that he caused it.
Review by Feyisope1 year ago
On time. Staff was very helpful in changing my appointment dates couple time. Service was reliable. Thank you.
Review by Sukhmandeep1 year ago
My crew was prompt, friendly, listened to us and we’re courteous beyond any crew we ever had. They worked together being very careful, time sensitive and although we didn’t know them they seemed like friends. We had no damage to our things or either home. We have no complaints. We will definitely use them again and refer them to everyone!!!!!! The office were perfect as well !!!
Review by EEpplee1 year ago
Both the packing team and the moving team were quick, courteous and professional. They were a fun team to work with and extremely helpful throughout the process.
Review by Ewunia1 year ago
Truly concerned that your move will be a positive experience.
Review by Turid1 year ago
Excellence. Beginning to End. Simple as that.
Review by Qiyomiddin1 year ago
Great service, very professional and I would recommend Black Tie to anyone that needs to move
Review by Vivion1 year ago
Very good service
Recommend highly. Movers Jimmy & Myron personable and highly efficient
Review by David Oleary Jurgans1 year ago
Very professional and hard working young men!
Review by Wellpark1 year ago
They aren't called Black Tie for nothing. First Class all the way!
Review by GaryPfeifer DiMinico1 year ago
On time, efficient, professional.
Review by Anushiiya1 year ago
Smooth, fast, and for reasonable price!
Review by Renorail1 year ago
they weer very good except careless and gouged walls and floors. never fixed the damage.
Review by MPHalbert Bousounis1 year ago
fast and very professional
Review by Alesia Cooper Embody1 year ago
We had a horrible moving company from Florida and Black Tie Moving saved the day. Professional, very caring about our furniture and very supportive. We will be moving again in Texas after a few more years and will use them again. Highly recommend
Review by Arnhild1 year ago
Prompt and professional
Review by AnaC1 year ago
Movers were quick and very careful with furniture and items. Very personable and professional. This is the 2nd move I have used Black Tie Moving.