Most of the time i dont write reviews.However this timeis different this company made something thats not really common in todays world.Long story short i bought a set of dice for my rpg tabletop game from them.
When one of the pieces went missing I contacted their costumer care center wether I can buy it separately.
They replied if I send my contact info they are going to send a new one. After a week the dice showed up in my post box. I felt really
positively about their company being so caring in todays world.
Helping out someone with their problem.
Review by Exception8 months ago
Really like the way to proceed on your B2B web about the reservations for new products, better than any other company i work with!
Review by Sidro9 months ago
Great company, very clear communication. 10/10 would sell them my product again.
Review by Sossity9 months ago
Blackfire generally offer us a very good and consistent service. Being able to pre / order online is very useful. The account managers are good at tweaking your order and respond quickly to requests.
There are a few issues I would note:
- I have found have been not being notified when a product is delayed.
- Sometimes products are out on sale in the UK and still not available from Blackfire
- The items you needed at a certain time and didn't get go onto backorder and it is easy to overlook these, so they arrive months later and you no longer need them
- getting product in sealed cases - where customers request sealed cases sometimes they have been opened in error
Despite these things I find them a valuable partner to work with.
Review by Plurabel Derrow9 months ago
I'm very satisfied with Blackfire! Very professional guys, always willing to help and with a huge understanding of the problems businesses are having.
These guys are magnificent!!!
Review by Jeddyhomefinishing10 months ago
They have a lot of different brands and categories but since they move the delivery of the orders are not working as they did before. Previously they were quite fast and accurate and nowadays the delivery is not so fast.
Also we do not know why but we are not able to use Direct Debit with them, as their invoices never reach our bank. We have checked it a number of times but there is no solution and this is the only retailer that has this problem.
Review by JMTheobald10 months ago
Very good service!
Blackfire provide us a very good service, with good prices, good service and fast communication.
Review by Gracianne Suksusilp11 months ago
I have been buying from the company for years now and the customer service along with product range and prices are second to none.
Review by Scareysurfer1 year ago
Customers for a few years now, never had any problems. Most of the products cheaper then elsewhere. Specially Pokemon, Yu Gi Oh and Magic ! Great range of products also.
Review by Mili1 year ago
Great communication, great service.
Review by Dreania1 year ago
Blackfire.eu is rated 5.0 based on
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