I had paid for a walking and tasting tour for two people with the above company. My guest and I appeared at the designated and place. We waited but no tour director showed up. I "chatted" with a customer care "specialist," as there is no phone number on the website, to let the company know that we were waiting. I was told, after traveling for over an hour, that the tour had been moved to another time of the day and, further, that those who had signed up could not accommodate the change in time and therefore the company cancelled the tour. The only notice I had received was two days prior to the date. That confirmed the location and time I originally signed up for. I have requested a refund several times but to no avail. As a last resort, I called my credit card company to register a complaint. They are currently going after this company to provide the refund I am due.
Review by Amingham2 years ago
Fraudulent company and worst customer service!!!
Do not purchase tours from this company if you don't want to waist your time and money!!!
I purchased Italian food tour of new york operated by best tours, the tour was cancelled twice at the last minute either due to tour guide unavailability or lack of participants. i called and emailed numerous times to reschedule the tour, but was not successful. i am very frustrated after keep trying to reschedule for weeks but got no response from the company (best tours). please, do not purchase tours from this company if you don't want to waste you time and money!!! i wish i had read their reviews before i made the purchase, never again!!!
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302A West 12th Street