I have nothing but praise for Best priced casket. I have for years refered friends and used best priced caskets and everytime they have come through from the ordering process to delivery Over and over the same results and praise. Thanks Terry
Review by SoopaFly4 months ago
I understand we're going through a difficult time with this pandemic, but empathy should be used for this line of business. The first time I called inquiring about a casket, customer service was GREAT! However when I called to get an update on the casket because it was not delivered the next day as advised, a gentleman answers the phone rudely, advised he wasn't in front of his computer, stated if I receive an email the information was there; placed me on hold and asked was all my questions answered before I could advised the email's information was unconfirmed. I called back the next day to check again for the casket, it seemed as if he was the knot person working, he answers again rudely, as if I was bothering him & push it off to the courier. The invoice stated for the courier to call the family to meet him at the Funeral Home and he did not do that. My family and I was waiting for 3hrs from the time I called the courier and he stated he was an hour away. He just dropped off the casket without notification and when I tried to reach him he ignored the call twice! Their customer service skills need to be handle differently.
Review by Nageebah4 months ago
I contacted this company today with some specific questions that I had even though I am grieving over the loss of a loved one and am understandably confused and numb. I was transferred to their salesperson "Terry". I proceeded to explain to Terry that I needed clarification regarding a specific point on their website and he responded by telling me "Yea, I know what the website says. Now what's your question?" I shrugged it off and proceeded with my question and he gave me an overwhelming amount of information that could be easily understood by anyone in his business, but not to the average layperson. After he provided me with more information than I needed, I told him that I had another question. I began my next question by repeating a specific part of his response to which he said "Yea, I know what I said. Now what's your question?" At this point I realized that this guy is just plain rude and insensitive and behaved as if he is selling used car tires. He exhibited ZERO compassion or sensitivity and was downright curt, nasty and rude. I told him how insensitive, rude and nasty he is and hung up. I then called back and spoke with the lady who had initially answered my call and explained to her how out of control Terry is. She stood quiet as if she had heard this before about Terry. She apologized and proceeded to tell me that she would help me. While she was pleasant, I told her that I wouldn't do business with them under any circumstances. If, after reading this negative review and other negative reviews, you choose to do business with this company, proceed at your own risk. If you are seeking a casket to bury your loved one in, be prepared to have salt rubbed in an open wound.
Review by Doolarie4 months ago
I was in the process of doing business with this company when the rudeness and arrogance began. He is very condescending and did not allow me to explain my point before his attack. I told him that he needed to learn how to better communicate with the public. He sent me a nasty text as his response. Don't do business with them. Check BBB's website to see just how awful they are.
Review by Mariatta5 months ago
My Uncle passed away and I decided that I would purchase the casket. I saw a casket on their website and decided to call them to inquire about color availability. I called Best Price Caskets and asked if they sold a particular model in the color blue. I had not yet purchased, but was seriously considering if the casket was available in blue. I was told by Terry that I could go to Home Depot and buy a can of paint to color the casket to my preferred color. The response was not provoked, warranted and/or necessary. I can't imagine how someone in the business of selling caskets could respond to a potential Customer or ANY Customer in this manner. When I picked up my phone, my only intent was to inquire about the color of a casket for my beloved Uncle. I am still in shock at the response I received. When I did speak to a "Supervisor" I was asked "what do you want?" and "You must don't have anything else to do, while I'm busy" . I called the company back several times to speak to a Supervisor to get a much needed apology. This is by far the worst company I NEVER did business with and nor will I, my Family, Friends and/or their Friends ever. I told everyone to google the number and check the address. of the business before doing anything. I will do my own research to ensure that no one I know does business with them and that includes Funeral Homes. I am a highly respected member of my community and my voice/words MATTERS!!!
Review by BobbieJo9 months ago
I recently purchased a casket online for my father. While I agree with many of the review posted about the lack of empathy from Terry and the customer service department, if you can get past that--the casket was delivered on time and at a more affordable price.
This company is a business, sadly it is a business where you are dealing with emotional clients, so you would expect and hope for more compassion. Which you are not going to get--its all business. So, if you can handle this as a business transaction and leave emotion to the side, you will be just fine.
Would I purchase from here again? YES.
Review by Harshila Athustra10 months ago
Best price caskets used several names. This business and California Caskets need a zero. The Salesperson is rude and should be closed down. I called a couple of times and asked questions about a casket. The salesperson asked if I called before I said yes. He related you already asked that question. He was so rude. He has no compassion for people who are grieving. He hides under names because his rating are so bad. When you call the different business they transfer all the calls to him. He lied and said his caskets come from United States and I was told he gets them from China. .
Review by Hennery1 year ago
I am emailing to tell you about a ridiculous customer service experience I had tonight (2/19/19) when calling to ask some questions about obtaining a casket from your company. I called around 5:30pm CT and a female answered who then transferred me to a male person and we began to discuss caskets. After only a minute of talking he began to become rude and interrupting me. I would start talking and he would interrupt me saying "Whats your question" in a quick and rude tone of voice. This happened three times in a row and I finally hung up. I then looked your company up on yelp and clearly it shows that this rude behavior and response is the norm as opposed to a rare occasion as multiple reviews show.
I can only guess that bestpricecaskets.com has mgmt that doesn't care about its reputation or even worse the jerk(s) who answer the phone are the managers or the owners. Either way, I can't say how ridiculous this experience and others experiences are with this company. To think that the industry your company is in deals with people who are probably emotionally going through the most difficult parts of their lives and to be treated with such disrespect is totally ridiculous.
I will be buying from overnightcaskets.com after a very pleasant and helpful conversation with them. I will also be updated several review websites to make sure people are aware of how repulsive bestpricecaskets.com customer service is.
Review by Goldaline1 year ago
Before you begin your search, save yourself the time and Google this telephone # 866-474-5061. You will see that they operate under multiple names & websites.
I can only hope he'll is saving a special place for Terry. He is the rudest, cruelest customer service rep you will ever encounter! Never should a rep but rude like him, but considering the emotional state most people are in when they call, it's just sickening.
These are some of the things he said to my sister, "it's a box w/handles, what more do you want?", "that's not even a complete sentence!", " will you just get to it...i don't have all day".
We ended up ordering from nextdaycaskets. We aren't 100% sure if that was the same company, but at least they had a different number, and a different agent.
I'm pasting this exact review for each company operating under the same telephone.
Review by Sagu1 year ago
I called them to try and get an idea of what I can do and how ordering a casket from them works because my mother was going to pass away I tried to start asking questions and the man I was speaking to started to get very defensive and nasty so I decided to tell him I was not going to order from him he then proceeded to call me stupid when I tried calling to speak to a manager they did not pick up then called me back just to call me stupid again I would never recommend ordering or doing any business with these dirt bags.
Review by Neilsa1 year ago
I have dealt with this company several times before but after yesterdays encounter with Terry I will not use their company ever again. A family had ordered a wood casket from them & had it shipped to my funeral home. While transferring the decedent from the church trucks to the hearse the swing bar cracked really badly. I informed the family & also called & told Best Price what happened. The young lady said she would call me back after she spoke with the manager. So I get the call back & she says we can refund back $75. I said I don't know how the family will feel about that after spending almost $1200. So family calls & Terry was very rude to them & then hung up on them. I call them from the funeral home line & they did the same thing to me. I then call from my cell. I get through & before I could get a word in edgewise Terry starts calling me STUPID! Not once but several times!! Then asks me how in the hell did you break the swing bar STUPID!! Don't talk to me until you email pictures STUPID! Is this how you speak to grieving families & myself a licensed funeral director?? I WILL NOT TOLERATE SUCH IGNORANCE. DON'T ORDER FROM THEM!!! Or Terry just might call you STUPID too or something worse!!!
Review by LeFrEezerr Gvilava1 year ago
I called them after visiting their website. I told the guy I was interested in doing some pre planning since I have a terminal illness. He said just give me the short story, I started and he said that is the long story. He was very rude. I hung up on him. I was ready to buy, and this guy was rude.
Review by Larkana Kassoff1 year ago
I've never been treated to rudely and unprofessionally in my entire life. I called to inquire about the availability of a specific casket for my wife who had died two days prior. I asked him to tell me a little about the caskets they sell and he began a condescending rant which included "well our caskets are made to hold a dead body"... and that was just the beginning. I can count the times I've purchased a casket with one finger and but I've purchased lots of other things and this person was the most rude and offensive person I've ever spoken with over the phone. The only reason I still went through with the purchase was because they had the casket my wife had picked out before she died and I couldn't find it anywhere else. While the initial treatment and ridicule was bad enough the next interaction with them was even worse. The casket arrived on time thankfully. However, at the cemetery, in front of all of our friends and family, they tried to lower the casket into the concrete vault to be lowered into the ground but it wouldn't fit it got stuck. The workers tried to lower it but ended up having to remove a piece of trim (all in front of 100 people) to get casket into the vault. The advertisement said that the casket would fit into a standard sized vault. I called the next business day to let them know about the problem and they proceeded to say that I was stupid and an idiot at least three times and that it was my fault it wouldn't fit. The cemetery and funeral director also called to corroborate my story and they were treated equally poorly. This company is SO rude and unprofessional that I don't want anyone to make the same mistake that I made. The cost savings isn't worth the poor treatment in my opinion.
Review by Rahimah2 years ago
Senior home needed information, I called for the 160 tenants here. Have NEVER experienced such toxic attitudes. First ladies sounded like teenagers
Especially in their third-degree response. Then guy came on phone, without any hesitancy, started almost yelling. I had called 866-474-5061. I told him that did not intend to deal with such an un-professional firm. Joker called me back from 972-620-2699 ...DEMANDING Why I would not talk to him. He cursed and yelling again. Would never do business here. Might get a casket with holes drilled in it. I owned 3 good companies and only reason anyone would act so poorly is either trying to ruin company as a mole or using drugs, in my opinion.
Review by Kouloukakis2 years ago
Terry and Elvia Cervantes are the worst business I've ever seened. They will insult you and keep you on hold and don't want too pay for there services. I rather built my own casket then buy from them very disrespectful disgusting and there caskets are smelly and had roaches. If i had a choice i would rate them zero they don't deserve to be rated. This place should close down immediately
Review by Janirets2 years ago
DO NOT BUY FROM HERE. THESE PEOPLE ARE CARTOONISHLY RUDE.
So, where to begin! I work on a show and was asked to price out some caskets we needed in art. This guy--Terry--was initially pretty good on the phone and he had exactly what I wanted. The only issue was, I needed photos of the caskets and I politely asked them (more than once) if they could accommodate. The first woman I spoke to said she would, and she could email me. A day passes and I've got nothing. I call back and was placed on hold for over ten minutes. I called back again and was placed on hold for an extended period of time.
The next time I called back Terry says that "I'm funny" because I expressed that I've been frustrated and just wanted a straight answer on the photos. At that point he starts making fun of my accent (I'm from LA) for a while and refused to let me speak. I told him he was being wildly unprofessional and I was shocked that someone (an adult!) would act this way.
How is it even remotely okay for the owner of a FUNERAL HOME to act in this manner? He deals with people in their most vulnerable time and he's completely rude and terrible. They had an easy sale with me (I was going to take the damaged caskets off his hands) and he lost it. This interaction was so crazy!
I feel so sorry with people in the middle of the worst times in their lives having to deal with him.
On a side note, he also got caught for illegal importing
Review by Vickyvitch DuPrey2 years ago
I had a friend who ordered a casket from this place and what ended up happening is the casket never showed up and the family had been lied to and given the run around. Then when I called to demand they refund my friends money so that they could get a casket for the service today I was put on hold. I guess this place doesn't like being told they will be turned in to the BBB, they put me on hold. Please do not put your family through what my friends family has been through
Review by Nevercan Junge2 years ago
My Mom was on hospice for 8 months. We started planning her funeral about 1 month before she died in Sept. 2017. We found a great 18 gauge steel casket with free shipping to Hurst, Tx.. The funeral director said it was good quality and was surprised because online caskets are often misrepresented. No surprises and delivery was just as promised. Salesman was not super sympathetic but that's not what I was interested in. I would recommend this company to anyone, they saved us over $3000. Now my Dad is on hospice and I will start looking for his casket today, to be purchased from Best Price Caskets. Thank you so much for making this process so much easier!
Review by Jockum2 years ago
Call to get a price for shipping a casket. The guy was very rude kept cutting me off. When I ask why there was a charge for ground shipping, which the website said there wasn't any charge, the guy said I thought you said someone was dying. The free ground shipping is 10 days. He then said "look, we charge $1095 for our 18 ga caskets a funeral home will charge $5000 for the same casket, DO I NEED TO EXPLAIN THAT TO YOU" Can you believe that. I ask him for his manager, after some choice woods from me and he hung up the phone. I called back about 10 minutes later and it was him again. This time he just laid the phone down. How awful to be treated like this at one of the worst times of your life.
Review by Megquin2 years ago
I used Best Price for a casket when my dad passed away, June 2015.
Final total cost, after shipping and everything, was just shy of 2000.
Comparable caskets at funeral home were around 10 grand. Taking my order, delivery, inspection went off without a hitch. Everyone I deskt with was pleasant and professional.
Folks at the visitation and funeral who saw casket gave it rave reviews. It really looked a lot pricier than what I paid for it, without a doubt.
The only people who didn't like the idea of me buying it online was the funeral home, and once it arrived they admitted it was nicer than what they had in stock......and there was no way they could have touched the price.
My experience with these folks was so positive I'm really shocked and in sort of a state of disbelief that the same people I deslt with are capable of such alleged customer disservice.
Review by Dbrown2 years ago
Don't BUY ANYTHING from them the salesman Terry is rude and an inconsiderate prick he had the nerves to call me and call me stupid $#*! and an idiot. Because I called and ask about their shipping prices and then advised him I would research other sites to cancel my order. The nerve of him telling me im not in mourning. If this company was near me I would visit him....
Review by Devica Debeger2 years ago
I was super skeptical about using this company but did it anyway, since the reviews were mixed. I can tell you,This Company was flawless! Everything was as scheduled,Casket was perfect, and I was able to track the shipment online. The delivery Girl was even Great. Saved at least 3K too. Would use them again in a heartbeat. Remember to leave yourself more time if you are worried about your caskets condition so it can be rectified.
Review by Mautusi3 years ago
I called to ask if it was really free shipping and he asked when I needed it and I told him. He then yelled at me and told me he was $5000 cheaper than the funeral Home. I then asked he repeated it 3 or 4 times before he said it would be $190 And told me again I would save $5000. The most expensive casket the funeral home had is $2825. My question to this IDIOT, how can he stay in business if he is willing to pay me $2175 for a casket. I think I will buy elsewhere.
Review by PeskyVarmits3 years ago
Omg! I have never dealt with such a jerk! First he calls but continues to talk to someone else. I was just inquiring and he said "oh do you need it years from now?" then when I said it was not where he kept saying it was for , he was flippant and said "don't make me guess" that was when I said "I am not interested in dealing with you" and hung up on him. When I called 866-474-5061 to complain about his rude behavior --- the woman hung up. Rude sales and if this is the start why bother dealing with them in a time of crisis.
Review by Hortis Anderl3 years ago
I called bestpricecaskets.com today to get information on a casket I was considering. I woman transferred me to their sales department and Terry answered. He was abrupt, short, started to yell when I had more questions. So, I just hung up! Given that they have such great prices and an awesome website, I immediately called back asking to speak with someone else. The next woman Alexa was kind and gentle on the phone, and answered my final question and our conversation ended. However, after contemplating the initial communication with Terry, I had to ask myself, is this the type of person or company I'd want to give my business and money? If there service is like this over the phone, what type of service would I receive upon making the purchase?
I immediately began to look at reviews, and low and behold, this Terry person has been around since at least 2015 from the complaints listed here. If the company hasn't gotten rid of him yet, you gotta think to yourself, is Terry the owner?
Not matter how low the cost, there's no way I could give them my business, and I strongly recommend you do not either.