The scam: Planning trip to Bahamas.
My husband ordered 2 round trip tickets from KCMO to Ft. Lauderdale, FL for less than 500.00. plan was to take ferry from Ft. Lauderdale to Freeport. Confirmation was from KCMO to Palm Springs, FL about 3 hours from Ft. Lauderdale which travel time back would interfere with ferry schedule!! Called bestticketsearch rep to cancel as soon as he realized the confirmation he received was for the wrong destination. Told he could get correct flights but cost would be over 1300.00. He declined. Advised debit charge would be credited back in 7 to 10 business days. Tried finding other flights, all over 1300.00. Confused how website showed less than 500.00 if tickets are actually double. Decided to drive to Ft. Lauderdale and fly to Bahamas instead instead of ferry. A friend advised if weather is bad, ferries don't run. Not realizing we had been scammed we searched the same website to fly from Ft. Lauderdale to Freeport instead of taking the ferry. I placed the 2nd order paying close attention to make sure I selected the correct departure and destination locations and AGAIN the confirmation showed wrong destination, from Ft. Lauderdale to Bimini not Freeport, Bahamas. This was a totally different island!!!! I called an agent and the agent tried to upsell tickets like the agent before. I declined. I was told the flight would be canceled and our account would not be charged. We received an email stating the same. However, the following day we were charged 480.40 and the day after we were charged 468.10. That was on May 5th and 6th and we have still yet to see a refund for either charge!! We believe this website uses cheap ticket prices to lure people to buy and then forces people to cancel when the wrong destination is confirmed and uses that as an opportunity to upsell and in addition they already keep your money charged for original tickets!! Totally a scam!! Because they held both payments we no longer had enough funds to try to book our flights elsewhere and lost our free week using a friend's time share!! Now we are working with our bank to try to get our money back to no avail. How do we hold them accountable for ruining our trip and not refunding our money???
Review by Winningimages3 weeks ago
They posted flight leaving DCA to dfw, by time I paid for flight, the departure airport was changed, I called and voiced my concerns, was cursed out by the sales rep who said he will make me pay American airlines. I purchased 3 tickets, they sent an email confirmation for 3 tickets, when I got to the airport, they stole my money, I had to purchase a fourth ticket, lost over 300 for that ticket, flight cost me more than planned. I called multiple times hung up on by customer service, since filing a lawsuit for my money back.
Review by Kidwainagar4 weeks ago
Called me and told me they never had a return flight
I booked a round trip from Austin TX to La Guardia. After complaining through email, they did replace my departing flight, but voided my return flight. They told me on the phone that "they had no record" of the return flight, but their email clearly says it was booked.
Review by Lehtimäki1 month ago
I booked a flight with bestflightsearch.com a month ago less then 24 hours before my flight I received a call from them stating my flight is cancelled do to covid-19 and the lady that I spoke to offered a refund stating I will Get my refund within a month I called Delta I was told by Delta no flights were cancelled that the travel agency best flight search.com lied so people beware I called them three times all three times they hang up on me.
Review by Worktribe Sweesy1 month ago
Bought a ticket online via BestFlightSearch, I learned one month after they canceled my ticket the day after. The same plane and flight number were still effective though. This company opened in 2020, pure scam, it's in the hands of my bank and the FBI now.
Review by TopDrifter1 month ago
Ordered this online and received a eticket. Got to the airport 2 hours away to check in only to find out my ticket was canceled. Called and on the phone with a Iran man he hardly spoke English. He blamed the airline. I had the airline in front of me saying that agency canceled! No refund yet.
Review by Angelean1 month ago
If you are thinking of flying in the near future DO NOT USE BESTFLIGHTSEARCH.com. They booked our flights 3 weeks before the flight date and deducted the money from our account. Sent a confirmation about our flight with booking numbers
They sent me an email saying our flight was CANCELLED 15 hours before the flight and that I needed to call them. After waiting on hold for an hour I speak to some person I can’t half understand for him to tell me they couldn’t get us on another flight for 3 days and it would cost an increase of $1400. I finally agreed to a refund after being on the phone for 2 hours, and they stated it would take 14-21 days for the money to be refunded. It has been 28 days so I called them today and they said the refund is being processed and it would take 10-14 days due to the fact they are having to process so many refunds due to the corona virus. I asked for a supervisor and was put on hold for 2 hours. Then I get hung up on and call back and finally speak to a supervisor who tells me it is in process and could take 14-21 days. I said that’s funny cause I was originally told that on June 10th and earlier today I was just told 10-14 more days and now you are telling me something different. He finally agreed to put a rush on it and said I should have my money back in the next 5-7 days!!
Seriously DO NOT USE THIS COMPANY!!! Quite the scam going on to keep peoples money while they are probably making interest on it. And I only saved $100 by using them in the first place, totally not worth it!!
DO NOT USE BESTFLIGHTSEARCH.COM
Review by Mcaves Fondrk1 month ago
On May 2, 2020, I booked a flight on AIR NEW ZEALAND, through bestflightsearch.com. I booked my flight for July 13, 20202. On or about June 9, I started to look for a flight confirmation. I called Air New Zealand to confirm the reservation and they could not find my name on any of their flight logs. I then called the number on the "official looking" booking document they e-mailed me on May 2, 2020....1(833)201-3672. I was informed that number was for MyBestFlight.com and there was no reservation for me for that date. That is when I called Air New Zealand and was informed that there were no flights booked to leave CANADA until AFTER JULY 31 at the earliest .
Review by MNtann Anagnost1 month ago
I booked a first class ticket but when I received my confirmation it was a regular flight so I canceled and I received a confirmation that it was canceled on may 29 2020 and I will get a refund to my credit card now its July 8 2020 still no refund they keep hanging up the phone what can I do?
Review by Carawiwed Aiyeloja1 month ago
Hook a flight though them, got confirmation. Did not receive preboarding 24 hrs ahead, called them, on hold 2 hrs then the told me they canceled me from flight and did not pay the carrier (FlaireAir). The customer service rep was rude and it took 45 min to initiate a refund which I have yet to receive.
Review by Khadeer Hau1 month ago
I happened upon this website in Google and they booked a flight for me on May 8 but I haven't received any confirmation yet. I noticed that the airline curtailed flights out of my departure airport and got suspicious. I've reported it to the BBB
Review by Rewant2 months ago
Booked tickets with this company, in checked with airline and they were actually booked. 2 days before departure i was informed via email the flight has been cancelled. I checked with the airline and the flight had not been cancelled. The agency cancelled the flight anyways and i never received refund.
Review by Stevegb Nakwiboonwong2 months ago
I booked through this site and 3 days before I was to fly out I checked with the airline to make sure my flight was still good. they told me the flight was still going, but bestflightsearch.com had voided my ticket. can not get them to answer the phone and or email. my vacation is a bust and im out my money. no refund.
Review by Redlee Sinay2 months ago
Went online bought round trip airline tickets. Company charged for the tickets that day. The tickets were cancelled. Only reason I found out was to try and get someone added to the flight. Please do not use them. The customer service is horrible, they answer like its a house phone, dont give names and the connection is horrible. They would not give me a refund or even admit the tickets were cancelled. SCAM!!
Review by Beverli2 months ago
Bought my ticket online through dicoubt company. Company called bestflightsearch.com found me a flight with Delta from St George to Billings, MT $235.20 round trip. The ticket was purchased May 7, 2020, money taken from my account on May 8 and an email receipt with flight itinery received. This morning, May 28, upon arrival at airport ticket counter, they said ticket was closed on May 8 by merchant, no reason given. Have attempted to reach by phone and email to get refund and explanation, no response yet.
Review by Chasen2 months ago
I booked a flight online and was somehow redirected to this site unknowingly until I received confirmation of my flight. There was wording at the bottom of the page that read "Itinerary delivered upon receipt of payment." My payment posted to my account on 5/26/2020 and was withdrawn by SKYFLIGHTCHEATX as an "agent fee". I called on June 1st to advise that I did not receive my itinerary at which time I was advised he (John, Zack...sounds like the same person--Eastern Indian accent) would be sending my itinerary and I should receive it within 24 hrs, no more than 48 hours. On June 5th at approx 1pm (EST), I called again because I hadn't received my flight itinerary and my flight was scheduled to depart on June 8th, 2020 @1pm EST. I spoke to the same guy, and he then advised me that my flight was canceled and the flight prices have gone up so I needed to pay $700+ for a new flight. I asked for a supervisor and was made to hold for 2 hours total time, I called on another line just to see if this was a sham. The same man answered and then disconnected the other line that I'd been holding for over an hour. He advised that he can only offer a refund or a new flight. I told him he was being fraudulent because he took my money without delivery of a service or good. He then advised me that I don't know what fraud is. And he put me on hold another 15 minutes before coming back and saying he will process a refund and it may take 1-3 business days to receive my money. I advised him to refund and also advised him I would be filing a complaint with IATA (listed as his accreditation). He didn't seem to be bothered. I asked him why it would take up to 24 hours to receive an email confirmation of my refund being processed. I told him I don't trust it based on everything he'd demonstrated up to this point. He advised, "You will receive the e-mail." Today is 6/13/20, I've yet to receive an email or refund. In addition, it appears the site has been removed.
Review by Valcarve2 months ago
I purchased tickets from them and they sent me an itinerary with e-tickets 1 week before I was to leave. When I got to American Airlines to check in I was told my tickets were voided the day after I purchased them. I was never notified by bestsearch and I have been trying to get a refund for 2 months and all they do is keep lying to me and telling me the they sent the chargeback to my bank. They are really rude to you and will not resolve this, someone needs to shut these people down as I see I am not the only person that this was done to. The stories are all the same.
Review by TeeSpy3 months ago
Booked tickets for $188.20 on May 13, 2020 - money taken out same day and receipt and itinerary received. 6/14/20 went to American Airlines to choose seats and found the reservation was cancelled. I called and found out it was cancelled because the 3rd party agent never paid for it. I just re-booked the same itinerary for twice the price. Phone number rings and rings in a strange way - no pause between rings. No response to customer service inquiry.
Review by Natoma3 months ago
I booked a flight and for my sister to come visit. As the flight is approaching My sister called to get more information about the flight. She was told the flight had been canceled by the airline. So she called me as I was the one paying for the flight and needed that information. When I spoke with a representative they said that they had sent me an email to the regard of the cancellation and had refunded my flight the day following my booking. I expressed to the representative that I neither got an email or a refund. He then said he would refund it at that point. Which I didn’t receive either. Then he said it was taking a long time and he would call me back after the refund had gone through in two hours. He never called I never received a refund I called a total of 18 more times where it rang told me I was waiting for a rep then the line says the mailbox is full and hangs up.
Review by Syntiche3 months ago
Booked a flight home to see my sick mom, thought I was booking through west jet but unfortunately I got redirected to this site. Booked my tickets or so I thought. Received an email 20 minutes later telling me the transaction could not be approved. I called right away & was assured it didn’t go through but issued me a cancellation confirmation which included a booking number. Found out days later that they did in fact charge my credit card & have been fighting ever since to get refunded
Review by IndianaUser3 months ago
I had a flight booked 3 weeks in advance. Turns out they never got the ticket confirmed and now I am stuck at the airport😡😡😡😡😡... so pissed
Review by Sharilaine3 months ago
They never sent a flight confirmation number but everything else looked legit even them using frontier airlines. Then they sent me a 1300 dollar check in the mail priority mail so i can cash it and get scammed by them bouncing the check.
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