We booked and paid for our cruise on the GRAND CELEBRATION cruise ship the required 90 days in advance. This was in November 2016. In February 2017 our flight to Fla. Was rescheduled by the airline, while confirming that the flight change would NOT cause a conflict with the itinerary. A customer Service agent informed me the ship had been chartered!! RIGHT OUT FROM UNDER PAYING CUSTOMERS! How many? I have no idea. We were then informed that to make up for this egregious treatment, they were extending our cruise availability dates by 18 months. I informed the agent I had No Desire What So Ever, to do business with a such undependable company. I am seeking legal action.
Review by Kaylouise5 years ago
Horrible experience and this is a timeshare company! Whatever they tell you just remember this is a timeshare company!!! Also, please for gods sake, just the BBB if you are on the fence. This company is rated an F and for good reasons.
Review by Wittink Kinyik5 years ago
Stay away from this company. Tons of hidden fees that they don't talk about. Rude customer support personnel that eventual hang up on you. You will be thousands of dollars in the hole with any trip they sell you.
Review by Zcsapo5 years ago
Offered a free cruise and just wanted me to pay the port tax fee for two people (up to 4)
They sent me a text and I did call them. The number to call and claim was 754-227-1122. The Code was CMP9. They said that I could only call once, but you can see if it will work again. They offered me two days in the Caribbean to the Bahamas but I would have to pay the government port tax fee or something of $59 per person (2 people and could bring up to 4). I asked if I could pay it later and they said no, it was only offered that day. I asked them for an email to verify. I asked to call another person and when I went to call, they hung up.
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2419 E Commercial Blvd Ste 100