Having been in the custom computer business for nearly 20 years now, this company is one of the most disgraceful and unprofessional I have ever had the unfortunate circumstance of dealing with.
I would recommend that nuclear scientists study their policies and customer service, in order to discover how to cram so much toxic waste into a tiny space.
Review by Audie2 years ago
Total experience can be read here: overclock (dot) net/t/1629134/my-nightmare-experience-with-bestcases-caselabs-eu-supplier
A total nightmare to work with. I've spent multiple hours trying to get an order setup. They don't even bother to properly reply to questions and requests. On top of that, they announce they just charge the “CaseLabs” price and then try to heavily overcharge you behind your back.
It's a pity they have an exclusive agreement with CaseLabs that prevents any other stores from selling their products. I'll be waiting for a respectful retailer before I use any CaseLabs products. If you want a case before that, just order straight from the US.
They are amateurs and a flat-out insult to both CaseLabs and to the consumer. Note how 3 5-star reviews are placed within a 6-day timeframe from otherwise inactive users. They’ve also tried to do this elsewhere, including on forums. Beware!
The left out part of the conversation:
"You have failed to supply me with a detailed quote, like I explicitly requested multiple times and even listed an incorrect price in the original offer. You’ve also added a whopping €118 euro (ex. VAT) to the custom configuration in comparison to your other listing – despite explicitly stating that you just charge the CaseLabs price."
Review by Sheleria Aniversario2 years ago
They return policy is pretty much none existing. They've send me faulty,damaged and used parts, which were partially opened and of top of that with filth and some hair, which was sticking by the residue of the adhesive.
They instantly refused for a RMA and referred me to Caselabs itself for any warranty issues. Never ever buy from them!
Review by Miltan Daugan3 years ago
Quick, simple and no fuss with great commutation from the first email I sent, Shipping took 4 working days from one side of Europe to another with tracking...
Would highly recommend to all who are after a Caselabs case in Europe..
Thanks again its been a pleasure..
Review by Isko3 years ago
I've been looking for a long time to buy Caselabs product from within EU. Ordered two times over 1000 Euro and everything went smooth. This guys are amazing and trustworthy. They reply almost instantly to every question I had, they helped me with everything and they free shipped my staff. Thanks! See you again on my next build.
Review by Sharonjune Yanci3 years ago
Very good designed case, tons of options for water-cooling and huge air-coolers. Extremely light case, very good manufacturer quality. Completely customise-able. Really happy with the case. Not so much with the price:D.
But hey, its the ultimate PC master case:)
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