So here's my story: I search and log onto a Canadian website to purchase a custom canvas print. It turns out to be a company based in Miami, USA that ships their prints from Germany through UPS based in the United Kingdom. I have paid more in shipping (which I agreed to) and now UPS brokerage fees than what the actual print cost!. Oh, and the print has never actually been delivered despite being told it was "in transit and on time" 7 days go from a distribution centre less than 1 hour from my home. Go figure? I still would like my order fulfilled but if that can't be done a full refund would be appreciated. I have tried every which way possible (for a mere customer) to contact UPS but to no avail. Thank you.
Review by JWeaver1 month ago
I ordered 2 8$ canvases. $16 worth of product. With shipping it came up to $32, so I decided to get them. NOW I'm supposed to pay an extra $20 on import collect. 52$ for 16$ worth of stuff. No thanks. And it hasn't even come in so we'll see if it does.
Review by Thot Unch1 month ago
Ordered a cushion from them the end of March, got updates until the 15th of April on where it was at. Then I had to email them in order to figure out where it was. Turns out it some how got shipped back and they had no intention of emailing me to let me know.
Review by Orenl1 month ago
I am so in love with the canvas' I ordered. They all turned out beautifully!! And the cost was amazing and shipping took hardly any time at all !!! Highly recommend this company !!!
Review by Yinvonne2 months ago
I am an artist and a regular client of Best Canvas, ordering many prints from my art. For few years they are doing great job for me in regards to quality, prices, delivery and customer service, even now in current Covid-19 situation. I would greatly recommend this company for all your prints. Thank you
Review by SimonFrancis2 months ago
First time ordering from best canvas! I received my prints later, but it likely had to do with the current situation.
Prints look great, and low cost! Will be ordering again!
Review by Thymac Legendz2 months ago
Not worth the money. Not good quality. I just purchased photos on acrylic - which is not cheap and they look horrible. Not worth the spend!
Review by Mrs Ockleford Derrow2 months ago
Great quality, great price, great customer service, super fast delivery,! Use them for myself and for gifts!
Review by Shosea3 months ago
My 82 year old aunts house burned down and she lost everything. She is from Carrickfergus, Ireland and adores the local castle there. Best Canvas took an old greeting card and enlarged it for me to give her as a house warming gift when she moves back to her old property after a complete renovation. The canvas is perfect! I shed a tear when I saw it and it will mean the world to my aunt. I would not hesitate to recommend Best Canvas. I live in Canada and had the picture within a week of ordering it. I am thrilled. Thank you!
Review by TimandBeth3 months ago
Fast shipping. Easy to create. When arrived they look great. Very happy and the price is amazing. I would definitely recommend.
Review by Riebourne3 months ago
even with a small picture from digital camera....love it! The picture was enlarge to a big size and it still looks great....thank you so much
Review by Ensign4 months ago
Ordered a framed 8x8 of my wife's family dog that passed away. Photo quality is amazing, frame is good quality and the price was very good.
Review by Bafford4 months ago
This website is employing deceptive measures to make it appear that they are based in Canada. They are actually based in Florida and are using UPS for international shipping. This means upon receipt of your package you WILL be unpleasantly surprised with exorbitant "entry preparation charges" and brokerage fees. No effort was done during the order process to warn the consumer about this.
Review by Steamhenry4 months ago
5th order. Colours and work is professional. Very reasonable . Customer service is great. Would totally recommend.
Review by Magtan4 months ago
I have now read some of the other reviews and realize that I am not alone in my frustration. I ordered a product on Dec. 10th with "guaranteed Christmas delivery" and it has still not arrived. I emailed a week ago inquiring about where it was, no response. I then emailed again, no response. Finally, I emailed yesterday and still no response. I've called their number at least 6 times where the message says "there's a hurricane and we've sheltered our employees inside" which is complete bs. Thank god my order was not ridiculously expensive so I'm not out a lot of money but it is so disappointing that I am down a gift for a friend. Once I (hopefully) receive this order, which will certainly be sometime next year, I will not be using them again.
Review by MarinaP4 months ago
Order a blanket in November and have never received. Tracking numbers provided do not work. Emails get a generic - we will get in touch reply. Voicemail says they are closed due to hurricane.
Not sure if this company even exist....I am out the money I assume.
Review by Aleeshia5 months ago
Every order I've made (now over $3000 in the last few months and I would imagine a worthy customer) has had errors in it. Packaging is terrible. I keep emailing them about putting smaller canvases on bigger canvases because it stretches the larger canvas. The last order I actually had them cut the packing in the large canvas and put a small canvas inside. I had dirty fingerprints all over a packaged canvas! The photo wasn't aligned properly on 3 of my 30x40's. They often send one canvas in an order to meet their shipping promise' but then a few days later they'll send the rest of the shipment.
I'm losing faith and I can't trust to give this product to my clients. It's not a reliable source when you are always waiting for replacements.
Time to shop for another supplier. I assume I will get the automated message to contact them. I've contacted them lots...
Review by Ajohnamous Meylakh5 months ago
I just got my order from them after the first one was lost, and I should say Im very impress with the quality.
Review by Mohamedaouf5 months ago
First of all, they claim to be a Canadian website yet they are based in Florida. They guaranteed Christmas delivery yet I have still not received my order and it it now 2020... I email for assistance and after TWO weeks, I get a reply telling me to contact UPS myself... absolutely horrible. Do not buy from this website. I'm dreading seeing the product, if it even arrives. Let's just hope their commitment to quality is better than their customer service
Review by Enose Rares5 months ago
Recieved my 3rd order from them today and was extremely impressed I have now ordered 7 canvases and amazed by all of them all delivered to my door in under 2 weeks zero issues!!!!
Review by Azizhon5 months ago
We have been purchasing product for two years, as we sell our photographs on canvas.We have had great customer service in the past and now as we have asked for a refund on a twisted frame. No replies to multiple emails. There are lots of competitors. Avoid this company. They don't care
Review by Siralos5 months ago
Ordered a blanket of my sons first hockey pictures. Sized it so it had his entire body/head. Got the product way a month later which was supposed to be a Christmas present and I assumed I was ordering from within Canada as a .ca website. They are from the states. Anyways. Top of my sons head was chopped off on the blanket and this writing which is specifically cropped out so have his entire body/head was on the blanket. Blanket is very cheap and thin not worth the money. Complained to them a week ago with no answer yet. DONT ORDER!!!!!
Review by MhJ Denovillers6 months ago
Absolutely love my canvases! Awesome quality, fast shipping, beautiful quality! Would definitely be ordering more in the future!
Review by Vacaro6 months ago
J'avais des craintes sur la qualité des canevas, problèmes de livraison et services à la clientèle suite aux commentaires lu. Mais finalement je ne pourrais pas être plus contente du résultat. Je ne peux pas arrêté de les regarder. Bravo!!! Je voudrais les montrer au monde entier, littéralement!!! Bestcanevas porte bien son nom. Je recommande avec joie cette entreprise. Commandé le 15/01/20, reçu en parfaite état le 22/01/20.
Review by Azanizam Runger6 months ago
Ordered from them in early December. The sent me a tracking number which didn't work. Claimed it was shipped but it was not. Now they won't answer my emails. It's been 6 weeks since I ordered. Total scam. Never order from these liars.