horrible experience period. 2 week old brand new samsung galaxy with issues they refuse to replace in store and geeksquad will hangup on you after making you wait 45 minutes to collect warranty. will never shop here again. recommend shopping LITTERALLY anywhere else.
Review by Metamorpher Zaguzov1 month ago
Purchased a 55 inch LG TV online. The site promised delivery on Friday Sep 13th. Based on that took time off work so that I can receive the delivery. Best Buy uses Purolator as their shipper. But they have their own minds and they work on their own schedule. They attempted delivery twice before the date promised. Morons don’t understand we all work and cannot sit at home based on their convenience. Even after calling and asking them to reschedule it for Friday but no coordination between the customer service and delivery depot. Today I find out they don’t deliver on my postal code on Fridays and their warehouse is 2 km from where I live. Called Best Buy to cancel order but guess what they won’t return money until the shipper decides to ship to back to them and only after that they would refund money after 14 days. Now I have no Tv. Best Buy has my money. Highway robbers.
Review by Thomas Dunlap1 month ago
I took my nephew to the Best Buy Store in Ville D’Anjou to activate his word perfect. The clerk was a woman who gave him so much grief. My nephew asked to speak to the manager who you would think 🤔 would help him out! He was so rude and clearly did not care about his job. I’m really thinking of going to the better business bureau with this situation. Totally uncalled for. I will never buy anything from Best Buys again.
Review by Brolie1 month ago
Terrible. I had such a bad experience with their online website. I has ordered an iron and it was cracked when I opened the box. Although it was wrapped with air cushions. I dont know how these people sell their products. They had wasted my time and money. And then i had to go to their store to return that product. I asked a salesperson why did i get defective and cracked iron. He said "I dont have any answer for your question. What you want me to say? It came defective that's not my fault." I will totally not recommend anyone to buy online products from their website. Very bad experience.
Review by Louzon Sakrani1 month ago
Saw a product on the Best Buy website . Ad said that it was available so I ordered it. A week later I get an email from Best Buy advising that they can't access inventory and have therefore cancelled my order . They sent me $5 on an item that was originally $279 . Really ?
When I contacted Best Buy they said that the real issue was that it was a pricing error and that they were under no obligation to address pricing errors or as I requested to offer me an equivalent product.
Best Buy frequently discounts products on its website which it cannot deliver . Pretty shady practice .Looks like its an intentional practice to draw attention . I would certainly advise against doing business with them. Just about every other Canadian competitor offers better customer service .
Review by Jairzinho Islaen1 month ago
I had left a computer with an edmonton store for repairs which were done very well by Zeigfried. Perfect! But, they forgot to return my power adapter when they returned my computer. I had an older HP desktop at home and the power cord plugged in and work but I just wanted to confirm I wasn't damaging my newer computer with an incompatible power supply (Pretty sure it was OK) The store was closed so I called their Geek Squad support line and they guy starts asking me about my account. I had a BestBuy account but he could not find me by my phone number. I think Geek squad is a separate account, but I told him I just had a simple question whether the power supply I was using was compatible or not, He refused to answer, almost as if he were lawyering up.
I am really disgusted with the lack of simple service.
Review by Rickea Boutkan2 months ago
not a good place for buying items also poor customer service
Review by Waykong2 months ago
To bad I can’t give -100
Such a bad experience with them ... my appliances sitting in apartment since August 29th ... today is September 19th ....
Came twice , without tools , walk away ... nothing is done so far ... manager at the store only say Sorry , but not helpful at all ....
still waiting 😓
Review by Saddiq Tb2 months ago
They send the wrong order, when I called the customer service reps just cut you off. Worst service ever. They promised a discount because of their mistake and confirmed that the dicount was applied, but it was not. I had to call them many many times to finally got the correct TV that I ordered, still have not received my discount.
Review by Travellerman2 months ago
Online ordering is beyond frustrating with BestBuy. I ordered a Chromebook laptop for my daughter, (not even through BestBuy but a third party seller that just happens to be selling on the Bestbuy site. A different frustrating issue) Received the first email confirmation that the order had been placed. 24 hours later an email came through saying there was a problem with billing and to contact my credit card company. Called visa, visa says the problem is on Bestbuy’s end. This continues for a week. On the 5th call to visa, I put through a purchase while on the phone via a different merchant. The sale goes through no problem! Called Bestbuy to let them know this and to see if they can fix it at their end. Nope, still claiming it’s a visa problem.
Review by Candesha Riebelle2 months ago
Geeksquad. Never buy their warranty.
1 week, 4 phone calls later. No one will call me back. Broken phone, unused warranty, and garbage service. This is my last attempt at bothering to try to get you guys to honour your service agreement. My next step will be through the BBB, and, if needs be, legal action. Congratulations, for the sake of a couple hundred dollars you have lost a customer for life. At least have the decency to try to make it right.
Well, my son broke his phone. Right around this time I remembered I had bought am extended warranty/insurance. At the the I was told there would be a $100 deductable, asked about loaner, etc. I sent my son, whose name the insurance was in to the store we got the phone from. He was treated outright rudely. When I called the store the woman said if I had come in she would have sent it in, but as it was a younger person, she told him to use the 1-800 number. I was rather annoyed because I deliberately put the warranty in my son's name for when he goes away to college. I phoned. Then I was told the deductable was not 100, based on the value of the phone today, bit 200 based on the price a year ago, plus tax, and loaners only if my particular store had one for that purpose. They didn't.
So, at this point I was rather angry, as there didn't seem much point to this warranty. I asked to speak to a supervisor.y main concern, at this time, was a loaner. He told me no one was available, bit that the manager would call me as soon as he was available.
Three hours later, no phone call, I call back, as I had been sitting waiting on this phone to ring. Then I was told the "as soon as available" actually meant 24-48 hours.
Two days later Janet called. By this time I had bought a 2nd hand loaner for my son, because we don't have a landline. When I explained all the conflicting I do I had gotten so far, first she blamede for not understanding. Then, when I told her to review the information I got from the "geek squad" number she blamed their poor training. Then I was told I could have gotten a loaner if I had just put the cost on my credit card until it was returned.... Things that would have been delightful to know two days before.
By this the I was beyond mad. She told me her supervisor would get back to me. I said I didn't want to wait (holiday) and she assured me that he would get back to me in 24 hours. That was Friday. I have called twice since. Still no call back.
I feel like not only did you guys take my money with seemingly no intention of giving me any value in it. Now you won't even bother to call back.
The warranty is useless, and I want my money back. An apology would have sufficed a week ago. We left that station.
Review by Rosch2 months ago
Many companies - Canadian Tire, Rona, Home Depot and BestBuy offer customers a way to reserve or pre-pay online for an item that they will pick up at the store. What these companies (in my experience) fail to recognize is that the in-store pick-up experience often takes much more time than finding the item on the shelf and going to the cashier line-up. Why should a customer be punished for attempting to use a process that is allegedly more convenient for them, and for the retailer?
These pick-up counters are often poorly staffed, or are also used for returns or exchanges (which are never simple transactions). The Kitchener, Ont. store also uses this counter for video game browsing by customers. This was my experience today at BestBuy. If companies want customers to use these facilities, and want to advertise it as being much more convenient, then they should truly create an in-store facility and process that works that way! Otherwise, I'll just go into a store, and take my chances.
Review by BioProf2 months ago
I was invited to theVIP sale after a salesperson saw that I was interested in a fitbit product. I was told that everything would be at special prices on Aug 29. I delayed my purchase till then. However there was no sale to speak of ... in fact it was better priced at Sports Chek . The salesperson I spoke to during the sale told me the price was lowered because a new model was coming out.
This store is a real disappointment.
Review by Dannaya2 months ago
Very bad company. Poor Geek Squad service.
I bought a Frigidaire cooking range along with extended warranty. the handle broke three times, the oven glass came apart, burned my hand and glass fell on my feet. I explained the product defect to best buy geek squad and requested to replace it as the handle keeps breaking every time I am using the oven. Best Buy's explanation for not replacing the defective product is that the handle should break three more times before they will replace under their extended warranty. Best Buy doesn't care about customer safety and want to go by rule book. Do not shop at Best Buy.
Review by Yzfguy2 months ago
so I bought a brand new pc today. price is not bad for the specs that they are trying to offer but how the hell am I going to turn on my pc if it doesn't have a VGA CABLE.. omg come on best buy. you guys should give a complimentary gift card at least.
Review by JimChad2 months ago
Worst customer service ANYWHERE ON THIS PLANET/SOLAR SYSTEM!!!
Do not buy from Best Buy! If you have a problem or issue, you wind up calling a call center where you get a different operator every time!
Bought a stove on June 20/19 and received a "damaged unit" with dented front panel. Called customer service immediately to ask for a refund. After being jerked every which way, finally got a refund after about 6 weeks and over 6 hours calling and trying to explain to a real person who actually understood!! Forget about asking to speak with a Supervisor: they are just "Ghosts" and Non-Existent entities that seem to make decisions but refuse to speak with customer. STEER CLEAR OF THE BIG BOX STORE unless you want SUPREME AGGRAVATION AND FRUSTRATION!!
Do yourself a favor and shop for appliances ONLY AT A LOCAL APPLIANCE STORE within your city! This way if there's a problem, you will deal first hand with the salesperson or manager.
I will NEVER make another purchase at Best Buy..even if they were the last place on Earth!! UGHHHH!!!!
Review by DjEddieOG2 months ago
I ordered a sofa online on sunday evening. I received an order confirmation saying that I would receive it by the end of the week but no tracking number, no specifications at all... just an order number showing that it is in progress. Been "in progress" all week.
I contacted Customer service by e-mail on tuesday, asking for more precision for the delivery since I have to miss job to receive the sofa. They just told me to watch my e-mails, that I should get a confirmation. Never received any other e-mail.
I thought that maybe I understood wrong, and missed work today since it says on their website that I should receive it today at the latest but no sign of purolator, no confirmation e-mail... I called customer service. They can't give me an answer nor an ETA. They've open a ticket so a supervisor could verify and call me back but I missed work for nothing today, they are gone for the weekend and I still don't have my sofa.
First order on Best Buy and last one. If I don't receive it this week, I will cancel my order and find something else elsewhere... free delivery is not so free if I don't get paid....twice!
Review by Truld2 months ago
I brought a baby monitor on bestbuy.ca and I decided to return it because it is not want I want. First, I went to the store, they told me it is not sold by them and I need to ship it back to the vendor which is a surprise to me. Then I follow the instruction online for return, ship the product back to the place they ask and I did not get a full refund because they told me the shipping charge is not included. So BEWARE when you buy from bestbuy.ca because you might not be purchasing directly from Bestbuy so you will not get any protection on returns, exchange or warranty. I called bestbuy to get more information as I don't understand I brought from Bestbuy but it cannot be return through bestbuy stores, and I was told that because you just purchased from our site not really from us and ask me to read clearly before making purchase from bestbuy site. What a joke!
Review by GoingDown2 months ago
Not overly impressed by the online purchase process/system. Best Buy purchase confirmation states that purchase 'was shipped'. Best Buy deferred purchase to a second company for the provision of the merchandise. Not sure what is going on at this point. Two days later the 'second' retailer website link for delivery status (did) does not work properly. When phoned, I got an excuse that it can take up to 48 hours to confirm payment. Why is that when my receipt for the online purchase instantaneously states that the charge is authorized they require 24 to 48 hours to confirm?. Further, my credit card confirmed payment within seconds. What is it they are doing wrong? Amateurs! When I asked to confirm a delivery date, the best they could come up with, "tomorrow, maybe the day after". They were not able to provide a tracking number. Not acceptable!! (Especially considering that I paid $75.00 for shipping).
I did, later in the (third) day get a call back from the 'second' retailer. It was stated that because I completed the purchase on the Best Buy site, that the delay was caused by Best Buy notification to the 'second' retailer. Still not acceptable with today's technology. I was then informed that it can take two days to prepare the purchase for shipping as they had to test the electronics first (first time in my online purchase history I ever heard that one) and then there was a customer backlog. (Maybe they should have enough employees to handle situations like this!). Finally, I obtained a tracking number (it had to be verbally read to me because they did not have a system whereby it could simply be emailed to me. Again, the work of amateurs.
Best Buy - You had better get your act together. I do not like this marketing practice, to say nothing of the fact that I have now contributed to the income of two different companies (i.e. paid more than I should have for the product). I will not be dealing Best Buy online again.
P.S. Should there be a problem with the merchandise - Who do I deal with? I paid Best Buy and apparently will be receiving the product from a 'second' retailer. I'd be willing to bet that both of the companies will state that it is the 'other guys' problem.
Review by Perfidious2 months ago
Staff including so called tech staff know nothing. I just had my last bad experience, never going back.
Review by Clairr3 months ago
I am disgusted with Best Buy. When I purchased my new laptop a few months ago they cancelled my old geek squad membership from my laptop that had been stolen and gave me a new membership. Always in the past my membership had included tutorials if I needed help which was my reason for agreeing to the membership in the first place. I came in today for help posting video's to Facebook and YouTube. On my oldest laptop I had no problem posting video's but not on this one. I was told that if I wanted help I would have to pay for it. I pointed out I was a Geek Squad member and had always been given help in the past. The kid behind the counter checked the membership and said that I was entitled to half of the price. $20 instead of $40. For something that had always come with my membership in the past. Actually in the past they didn't always check my membership, just showed me what I needed to know. What the hell am I paying approximately $25 dollars a month for when I can't even get a few minutes of help.
This is on top of all the hassle I had getting the computer in the first place. My boyfriend and I came in on a Wednesday and I will say the young man who served us was very helpful. The model I wanted wasn't in but they were able to order me one which came on Friday. When I received the email that it was ready for pickup I called to check that the required setups were done. They weren't but I was assured they would be by Saturday. They called that they were ready. There was a music festival on that weekend and since I don't drive and did not want to carry the laptop around the festival I decided to pick it up on Monday. When I arrived at the store they could not find my laptop. They then produced paperwork showing a few scrawled letters indicating it had been picked up. It had not. When picking up an item they are supposed to look at the paperwork or id. My paperwork was at home until I came to pick the laptop up. They asked if my boyfriend could have picked it up. He hadn't. Besides the fact he didn't have the paperwork, he was with me all weekend. I would have known if he picked up my laptop. They had to do an investigation. My boyfriend was of the opinion that someone in the store had scooped the laptop and scribbled the initials to make it seem like it had already been picked up. I asked the store if perhaps my laptop could have been given to someone else by mistake but they said there were no other Dell's in the back. They did find me a replacement laptop which I got a few days later. The first time I went to use word I found it hadn't been installed properly and I had to go back. I was never offered any compensation for the inconvenience, not to mention the cost of transportation there and back. I am going to cancel my geek squad membership and best buy has now lost me as a customer.
Review by Simonds3 months ago
NEVER NEVER NEVER will I buy anything from Best Buy Canada Online again. 3 screw ups on 3 orders.
First ordered digital download for Office 365. A typo in the email no one followed it up, a week later I have to follow it up. So much for digital download.
Second and third.
Ordered Moto G7 Power and a phone case. I got an email saying the case was shipped, two days later I received an email telling me the case was not in stock. Da!
Received the phone from Canadian Outlet in Toronto. The Information was in Spanish. Tried to register it with Motorola Canada. They do not recognizes the IMEI number. They say it is a number in the Cayman Islands. Originally I found two numbers, one for US and one for Costa Rica which makes sense for the Spanish information. Now I have to return the phone.
Stress, Best Buy Canada Online. One big screw up!!!
Review by Shawlander Vinaiwat3 months ago
Wow! So disappointed with their standards of customer care. Brought back our surround sound system under geek squad warranty in mid July, they said it would take 30 days to be either repaired or refunded. 30+ days go by so I call day after day and would either get no answer or the manager saying they would call me back and never did. Finally over 60 days later me and my husband go in to the store to address the situation. The staff took a while to figure out their own password and username to access the information and to find out where it was in repair... we let them know of a clause in their terms saying if over 60 days go by without being able to be repaired that we are entitled to a replacement system with equal features not exceeding that of the original value... the first lady we spoke to said no problem that she just needed to figure out how to enter in this new transaction...at this point we had been waiting an hour so we ask to leave and run an errand and she’d be ready by the time we get back. Once we come back the manager now approaches us and says he can’t do this transaction without our original surround sound being returned from the repair team!? Extremely frustrating considering we don’t know how much longer it’s going to take them to send it back. Also worth mentioning that this manager only wanted to refund us what we paid for the item 3 years ago instead of fulfilling the clause of actually replacing the unit with something similar since they could not repair it... however since this was purchased 3 years ago under a discount with open box policy the refund would not even allow us to replace the unit with something similar! At this point it has been another week and we still have yet to hear about our original system being returned back to the store. Good job Best Buy, great customer care! So fed up with having to chase after them... at this point not sure we will even get our system back or replaced, money and time has been well wasted. Would not recommend the warranty just another way to take your money without providing even mediocre service.
Review by Cygne3 months ago
Online order is soooo bad. They messed up the phone number in the system and we called twice to fix it and they didn't call us before the delivery and messed up the schedule. Also the technician came to deliver the TV and told us to install the TV later tonight! Also customer support people are dumb , irresponsible and rude af ! Screw it!
Review by Dahlisa Fatts3 months ago
I will give it zero star if it was an option. Bought two electric ranges in February this year. One of them did not work at all upon arrival. Right away I contacted Bestbuy for a refund. After 3 phone calls and wasting a total of over 2 hours on the phone with them, they agreed to a refund. And the truck came for a pick up but the driver brought another one of this garbage to replace the broken one. Had to call them a few more times to sort it out. The second range was just sitting in my garage when I was renovating the house. Now the work was done and guess what. Plugged it in and not working either! Bestbuy refuses a refund, and said it would take them 7 business days before setting up an investigation. This is extremely frustrating and unacceptable. I will NEVER buy anything from Bestbuy again.