I had booked a couple of airtickets with these guys and I had to change it through them to some other airline, which was all fine and good. They promised to pay me my USD535.20 within 2 months, it's been nearly 5 months now and they have not paid it at all but keep avoiding and postponing to pay my refund. They say they cannot send money to my account in Dubai, I have to have a bank account in US for refunds. If that's the case why did they accept my business in the very first place when the credit card clearly mentioned "Dubai". They refuse to pay to my credit card or send via western union or even to send to my bank account. They are not even answering my calls. They used to just give me false promises but did not pay me my money yet. Stay away from these fraudsters/cheats/scamsters!!!! I had initially given them a good review, but after dealing with their harrassment for 5 months I know that they now deserve only the worst of all ratings and should change their name to "worstairfares.com"!!!! STAY AWAY FROM THESE CROOKS!!!!!!!
Review by Customerforster2 months ago
Heidi provided great customer service and took care of my concerns.
Review by Timber Willemans2 months ago
Kevin helped clear some of my questions efficiently and was very patient with me. I highly recommend this service to anyone and everyone.
Review by Nebih2 months ago
Great Work and very helpful agency. Thanks a lot Henry for helping me out.
Review by Matvei3 months ago
Tom was great! Very good customer service
Review by Warlick3 months ago
I definitely recommend the bestairfare.com to all my family and friends and also recommend PATT. Excellent services
Review by Simaile3 months ago
Lisa did a very good job following up with my plane ticket reservation I found a very good price with this web site.
Review by Ruishton3 months ago
I had a wonderful experience with Best Airfares Travel service. The customer service was courteous and very knowledgeable, the fares were very affordable. I had a great experience with them. I will definitely share this information with all my friends!!!
Review by Hannah Bland Levenstein3 months ago
Best Airfares is awesome. We managed to book flights to another country for 6, and the process was done without hassle. Any concerns, got resolved quickly with the help of a friendly and thorough agent, by the name of Henry. Henry answered all of our questions and assisted us greatly through a process that would usually be a headache. Henry was great and i highly recommend him and this company to book your next trip. We certainly will...
Review by MitchellG Efthyvoulos3 months ago
Allison is a great person, she helps me with my book. Thanks Allison.
Review by Oyekanmi3 months ago
Martin was extremely helpful in adjusting our flights and communicating with me every step of the way. He gave me a great price and seated all seven passengers together on all four flights... amazing service! Highly recommend bestairfare!
Review by Nasseem3 months ago
Leon was very helpful with booking my flight. I will use him again.
Review by Patronella3 months ago
Thank you Heidi for getting me the confirmation for Sakhi’s flight
Review by Growch Hufeld3 months ago
great service and price
Review by Drent Doußier3 months ago
Posting my email to Best Airfares Team. I have now received my refund. I had posted a negative review here earlier as well as complained to the Better Business Review as part of my initial steps in taking the legal route towards them. Thankfully it did not have to go down that road as they reimbursed me my money a couple of days back. Along with Mike who helped me in Best Airfares, I also thank Trust Pilot and Better Business Review too for their help in the matter by posting my complaints accurately. Due to the time spent unnecessarily and the headaches I got from them before i received my refund, I'm just giving them a 3 star. Here's the email:
"It's with great happiness I write to confirm the receipt of the payment for my refund. It took nearly 5 months and innumerable emails, phone calls, and persistence and at last, I got it and much of that credit surely goes to you.
Thank you for taking ownership of the problem and seeing to it that it gets cleared up quickly. I wish the many others who had taken up my case had done so and in the least, they would have at least kept me updated about the progress of my refund by giving me a timely and accurate picture. Having the direct contact email of the managers in question ( a proper company ID, not a general Gmail ID!!!) too would have saved so many headaches and unnecessary stress.
I can assure you that by your timely intervention in the matter, Best Airfares has saved itself a major embarrassment globally in the Airfares industry. I was taking legal advice on the ways to proceed ahead and had just started off with the initial steps because this slowly became not a matter of money and refund, but for me, it became a matter of principle.
Hopefully, such a situation as my refund scenario will never arise again in the future with me or anyone else too, especially as long as there are people like you who are proactive and take ownership of the problem and deal with it immediately.
Thank you Mike, once again, and I wish you all the best in your future!"
Review by MarkServante3 months ago
Heidi helped me yesterday with a situation very quickly! Thank you so much! Definitely recommend Heidi
Review by Mram Praither3 months ago
Adam at Bestairfares.com is a lifesaver!! I needed flights from Boston to Los Angeles for my family. The typical travel sites, like Expedia, were quoting decent rates, but the flight choices were horrible. In order to get flights that weren't at an ungodly hour I would have to shell out a lot of cash! After an internet search for other sources I found Bestairfares.com. At first I was a little nervous because I hadn't heard of them before but they have great reviews. I worked with Adam- who was able to find my flights at a good rate but most importantly DIRECT flights at GREAT times of the day- both to LA and back to Boston. Adam was very responsive and attentive. I had to book my daughter's flight separately because she's traveling on a different day than the rest of our family. Again- Adam came through big time with the same great direct flight at a good rate. His customer service skills are fantastic. I have recommended Bestairfares.com to all my coworkers and friends. Adam is now my Go-To guy for all my airfare needs!
Review by Lovebobo3 months ago
Yes they are liars ,they don't take seriously the costumers,they don't have tickets available,you waste your time and my money
Review by Vrob3 months ago
This is what happened in summary:
One week of my booking .
Me:Please I would like to have confirmation for my booking xxxxx
Bestairfares this is Allllll: let me check your booking status, the seats are not available,would you prefer an alternate option,I am really sorry for whatever inconvinience you had,but this is the airlines fault this flight will cost you $ 555.43 including all taxes and fees.
The price is totally different what they offer me one week ago, the price was $361.00.
Then; Bestairfares the agency: you want to cancel the flight?
if yes please give me the confirmation and i will go ahead and cancel your previous booking.ultimately,we have to cancel that booking.
Now I do not have a ticket for my friend wedding and lost the opportunity to buy with other agencies.
You judge what happened to me and do not trust this agency. Really - less
one star. Be careful.
Review by Pieka Laroski3 months ago
I WANT TO THANK LISA SO VERY MUCH FOR HER IMPECCABLE SERVICE WITH HANDLING MY SITUATION IN FINDING AND SECURING FOR ME MY FLIGHT FROM NYC TO LOS ANGELES,CALIFORNIA. LISA MADE THIS TRANSACTION SO VERY COMFORTABLE FOR ME. I AM A STROKE SURVIVOR AND LISA HELP ME TO MAKE MY RESERVATION WITH SUCH EASE. SHE SERVES WITH A HUMBLE SPIRIT OF EXCELLENCE! I WILL CONTINUE TO UTILIZE HER FOR ALL MY TRAVELS AS WELL AS RECOMMEND HER TO ALL OF MY RESOURCES. BLESS YOU GREATLY LISA!!!
Review by Nokukhany3 months ago
Heidi really expedited the process of getting tickets. She was friendly and I could understand her very clearly. The website was user friendly.
Review by Kwiatek Gimson3 months ago
Heidi..was excellent helping me do the necessary changes.on the additional fees.and explain everything in a way a would understand.. Fast and efficient.
Review by Masan3 months ago
I was assisted by SHARON, who helped me finalize my order and helped me get the best deal on my flights. I appreciated her help and following up with me regarding all my questions and concerns. I will definitely reach out to SHARON again to purchase my tickets again!
Review by Bells Vialcanet3 months ago
I would like to take this opportunity to compliment BESTAIRFARES, especially the agent who for the second (2nd) times has helped me in fulfilling my desire to go on a wonderful birthday trip!
Lisa, CONTINUES to provide EXEMPLARY CUSTOMER SERVICE!
Because of her wonderful expertise and experience in TRAVEL PLANNING and executing services above and beyond the CALL OF DUTY, I decided to return to this agency to secure my travel arrangements .
I HIGHLY RECOMMEND BESTAIRFARES and ESPECIALLY, LISA to assist with ALL YOUR TRAVEL PLANS!!!
THIS COMPANIES INTEGRITY ALONG WITH ATTENTION TO DETAIL IS EXTRAORDINARY!!!!
THANK YOU SO VERY MUCH LISA AND BESTAIRFARES FOR ONCE MORE FULFILLING ALL MY TRAVEL PLANS!!
BLESS YOU ALL GREATLY!!!!
Review by Rain3 months ago
DO NOT BOOK WITH THEM, RIP OFF, RUN AS FAST AS YOU CAN!! THE WORST EVERRRRRR!!!! DON'T WASTE YOUR MONEY!!
I booked and cxld my flight with Justin on March 19, 2019, he told me it'll take 4-6 weeks for refund of $176.60, mind you I had to pay a $100 cancellation for a $300 flight so altogether they debited $400 from me. I called in May because I haven't received a paper check in the mail because they don't credit you electroncically. Everytime I call a rep they can't ever give me exact date to receive refund always stated 2-3 weeks which now is almost 3 months without a refund. The Supervisor Sam whom I spoke with 6/7/19 stated that I'll receive a check by the end of June'19 which is unacceptable. These foreigners play games with your money but quick to take it from you. I asked to speak to his Manager Mike Dawson, he stated that I'll receive a check at the end of month by 6/22 or 6/25, we'll see if it comes there running game...