Excellent, quick and flexible service. They even speak Swedish :-).
Many thanks again, Bergsvänner!
Review by Alaysia Nafar5 months ago
Did order items that all said "in stock - delivery time 3-5 days". Did order 3 items and 2 of these were minor products bought only to get to the free delivery limit. The main item, a bouldering stick brush (deWoodstok - that also said "in stock - delivery 3-5 days), were on the confirmaiton of the order after that I had paid for everything via my bank card on-line (in advance). But, as soon as the delivery notice appered in the mail toghether with the invoice, this item was gone! No informaiton about when it will be shipped or why it was not on the invoice informaiton? I WILL NEVER BUY ANYTHING FROM THEM AGAIN AND YOU SHOULD NEITHER!
Review by Chrystle7 months ago
Got great customer help before buying rock climbing shoes. Over two calls I probably spoke for 45 minutes getting advice and run downs on different shoes.
For Swedish buyers, be aware that if you return anything you pay for the shipping. I knew this before hand so didn't complain when I had to return shoes that didn't fit the way I wanted them to.
Good prices and good sales support.
The only minus is that the refund for the shoes I returned took at least 3 weeks to process and I am still waiting for the money. Should be much better.
Review by AppletonYoung1 year ago
Great selection but they would not take my American Visa card. They do not like money from the wrong places. I wasted too much time trying to make the sale go through and then was forced to buy from a company in America.
Review by Jakeyla Shekha1 year ago
Trustworthy site for climbers around the globe! I have bought almost all my equipment here.
Review by Syrios1 year ago
I will write in English so everyone understands. Beware that this company is NOT based in Sweden but in Germany. So when you order from Sweden it comes from Germany and the worst part is you cannot return the goods because they charge Euro 20.83 even when the mistake is theirs! Their customer service is rude and not service minded. There are company's like footways that offer farrrrrr better customer service. Very disappointed .
Review by Trippy1 year ago
Little problem with missing item in the bag, but bergfreunde swiftly send a new bag to me, no problem at all contacting them. top quality customerservice...
Review by Xhana1 year ago
I just love my backpack, perfekt color perfect amount with pockets it's just one thing wrong, it is too small. But I'm happy with it!
Review by Birdy Mogollon1 year ago
Promt delivery. Ordered on Wednesday pm, 'shipped' that night, arrived on Monday. Quite acceptable. Germany to Sweden. Ordered a climbing rope.
Review by Archibald2 years ago
Very good. A lot of stuff in the shop. Customer service very helpful too.
Review by Nelva Kyazze2 years ago
My order was handled in the best possible way; Professional, quick and accurate!
My Jet Force Pro avalanche gear, proved its quality during my trip to BC Canada, this year.
Review by Danyall2 years ago
Awsome things and awsome prices.
Review by Thyri2 years ago
As above, very smoooth , no problems at all, very nice
and I am very pleased with Therm a rest lite seat!
Review by Aletha2 years ago
Good prices and reliable service. Bought a Houdini kids jacket and couldnt be more satisfied.
Review by Inspector2 years ago
Always safe deliveries and great prices. My kind of brands and sports. Thumbs up !!
Review by Pjkomivee Blackford2 years ago
Everything worked so well. Good price to.
Review by Zahur Tamplet2 years ago
Very comfortable and good-looking harness
Review by Arlenne2 years ago
No problem with anything except for the fact that the bag I ordered just didn't fit my purpose of use. I wanted to return it, but then I would have had to pay a third of the price just to have it sent back to Germany and the store. I'll think twice next time before ordering, and just order things that I have seen in a irl store.
Review by JeFl2 years ago
Quick delivery och good service.
Review by Argh2 years ago
Good price - timely delivery
Review by Shakonna2 years ago
Bought La Sportiva olympus mons evo and they have met the expectations so far. In short, I will go to Denali and they will be fully tested.
Review by Jieun2 years ago
The website is flawless and well stocked. Returns from Sweden are costly though, as I experienced, and so it makes more sense for me to buy from somewhere local if I'm unsure of sizes.
Review by Nenu2 years ago
Little and light weight.
Ropes up to 10mm runs smoothly, can sometimes get stucked.
Review by Joanie2 years ago
I placed the order, they delivered. Simple as that😀
Review by Brunobunni Kaczenski2 years ago
Nice prices and fast delivery. Highly recommended!