they are slow to respond, their online site is terrible!!! Im only in because it is my company who use them.
My advice: find another pension management system
DONT USE BenPal.
Review by Gwins3 months ago
Customer services? What a joke. No one cares or can answer my questions regarding missing year's on my pension statment. All I am told is we are looking into it. 5 weeks and 4 calls later and I am none the wiser. You're not allowed to speak to anyone above the call handler.
Review by Turcan4 months ago
I am extremely disappointed with the way that JLT are handling my request for information as an existing pensioner I made my first attempt at gaining information on my pension on June 27th and was advised the information would be sent within 10 working days, my second call on July 16th to an agent accepted that my query was still outstanding but could give me no reason as to why this was so. as of today August 6th I am holding in a call queue for 15 minutes chasing up my query but being prompted if I wanted to leave my number for them to call me, would you??
Review by JWhit Ezaire5 months ago
Worst customer service i think i have seen. £70k disappeared from my account for two weeks, despite numerous contact no feedback beyond "we can see it" then it reappeared with no appology or explanation.
Now I cannot see any investments for 8 weeks, no responce to multiple contacts.
Avoid this company if at all possible they just do care about customers.
Review by ClareH Rizzari1 year ago
Appalled by the incompetence of this company.
I’ve been trying to reallocate funds and contributions for my workplace pension but eight months later I am still in the standard lifestyle approach for contributions. I have tried to explain what I need on the phone and on email - and they are very basic requests for pension fund management - and employees are disinterested, incompetent and do not seem to be familiar with pensions, their website...anything really.
I was eventually advised to make the changes directly on my pension provider’s website - in which case what is benpal for?
Unfortunately it seems I can’t avoid using them but if you have any option I’d suggest you avoid them like the plague.
Review by Emilyjayne Stories1 year ago
I keep changing my address on the online system and the address keeps reverting back to my previous, now ‘old address’?
Review by Mrs Alcock1 year ago
The user experience to get online is poor. Development is needed to bring it inline with other leading online benefits platforms.
BENPALUK is rated 1.0 based on
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