there is no proper customer service.
I have booked a fully furnished one. and they did not have washing machine.
waste of money spent on this BeMate.
If we are staying for just a week thats ok.
But we booked it for a month. and washing machine is the basic need and common sense to put in the apartment.
Because of this, I have to go and wash every week outside and by paying a total of 100 Euros.
loss of rent and loss of extra money as well.
I don't recommend this for anyone.
Review by Yoki1 year ago
This is a great, spacious and well located apartment. My family and I were pleasantly surprised.
It is walking distance to almost all the major sights in Malaga. About 10 minute walk to Malaga's old town center. 3-5 minute walk to the beach!!! And markets and restaurants just literally downstairs! My boys absolutely loved staying here. Our friends who are also on vacation are staying at a hotel and they were quite envious of our accommodations.
They also had a washing machine; perfect if you pack light like we do and were able to wash our clothes as well as our beach towels.
We made breakfast instead of going out to eat. It has as all the basic ammenities should you do this. (Oh, but there wasn't a knife. Big plus was that the neighbor was super friendly and loaned us one to use.)
You can use the A/C. But opening ALL the windows and and balcony doors gives such a refreshing and cooling breeze that we actually did as Spaniards do and took a siesta! It was very hard to wake up from that!😀
I would highly recommend this place and I would definitely use this place again.
Review by MontyBest1 year ago
All good things unfortunately come to an end.... our time in Malaga, was awesome!!!! The warmth of the country, the people and the wonderful apartment really made our stay exceptional and made true Malaga Lovers out of us!!!
The apartment decor was warm and very cozy...beautiful decorating.....the living quarters were always comfortable from an air temperature and air flow perspective...the AC efficiency made all rooms exceptionally comfortable. The amenities around the apartment made it so easy for us...no matter what we needed...we were really spoiled being so central to everything in Malaga....your recommendations regarding the sightseeing, the restaurants, Malaga's highlights...we're all appreciated and fantastic!!
Review by Leepee1 year ago
From booking to checking out the process and communication was fantastic. The apartment was in the heart of the Madrid with the metro being on the door step. The apartment was well layed out and spacious. Very clean and equiped with a kitchen if you want to cook a meal. Highly recommend this apartment and ‘be mate’!! Thanks
Review by Sanondaf2 years ago
I stayed with two of my friends in Be Mate apartment in Madrid last week. It's a central location - very convenient to get anywhere actually - whether walking (couple of minutes to La Latina) or using public transport. At the same time the apartment located in quiet residential area - so you are not experience any noise when crowd goes out:) Inside it's really new and clean and it turned out to be even bigger than we expected. Two bedrooms and bathrooms, big and clean kitchen, plenty of any sort of space for you and your stuff. It has got conditioner and heating system. Aa a bonus there is awesome wine shop within 2-3 minutes walk from the apartment. Stuff was nice and helpful, we did't have any "issues" at all. Thank you really much, Be Mate, for a great stay.
Review by Butchmeister2 years ago
The have premium apartments, buy their service is far from what they sell. In our case, insufficient toilet paper and they didn't leave coffee. The two things at least you expect. Also the place was for 4 but only toe chairs in the dining.
Recommendations are too touristic in my opinion, when you ask for anything, more than giving you real solutions the give automatic replies.
Review by Juliadw Brookwood2 years ago
THE APARTMENT IS VERY BAD totaly different then what you can see on the pictures!
THE MOST BAD THING IS their SERVICE!!!!
I AM WAITING more then 1 month and havent received my DEPOSIT yet.
Review by Poula2 years ago
We are very pleased by bemate. Great compnay and professional staff.
Gonzale was very helpful, knowledgeable and professional
I highly recommend using bemate.
Review by Gadadhar Siriyod2 years ago
We’ve been in Madrid between 17 and 20 November, at the Teatro Calderón City Center apartment. The position is great, you can walk almost to everywhere but also take the metro at the really near station. The apartment it’s very nice inside and pretty comfortable.
We would like to recommend this location to everyone who wants enjoy their time in this beautiful city!
Review by Ketreppaz2 years ago
Nice and cute apartments in the center of Madrid. Especially thanks for Gonzales who meet me and gave information about "must visit" places in Madrid ;)
Review by Wwal2 years ago
The apartment was really clean. The decoration was lovely.
The location is perfect for turists.
The staff was very polite and always available.
Generally really good.
Review by Chienpy2 years ago
Amazing properties, both hotels and apartments. The best customer service I've ever had too. When we arrived at our apartment, Patricia was waiting and had already prepared the place for us, including mood lighting and music. She was very nice and helpful with everything.
Review by Guoyong Nazneen2 years ago
My family and I spent the last week of July 2017 in the lovely neighborhood of Gracia in Barcelona. We live in the U.S.A. Booking with Be Mate was pretty easy and I received great support from Mara, via email, before I made up my mind.
Be Mate partnered with My Space Barcelona for this transaction. My Space Barcelona provided the accommodation. The apartment was clean and very functional. Unfortunately, My Space Barcelona's service was sub par, especially regarding: 1) transportation from their office to the apartment (they required us to stop by their office first); 2) issuing an invoice after our stay; 3) refunding the deposit in a timely manner.
Luckily, Be Mate came to the rescue and sort out everything. Javier and his team really save the day!
All in all, we had a wonderful stay despite travelling with 3 toddlers age 5-month to 2 years old. I am looking forward to book again through Be Mate.
Review by NickoR2 years ago
Great Apartment. Brand new and very clean. Good Location. Staff were very helpful and friendly. Particularly Yessika. The apartment had never been leased before and Yessika attended to some minor difficulties promptly and efficiently. A new coffee machine with cartridges topped it off. I have indicated location as good for the reason that while it was close to Metro and supermarket, the apartment was directly opposite an art house movie theater whose patrons seemed to gather in the Calle for drinks after the movie.
Although the noise didn't go very late, I found it an annoyance.Having said that I would stay there again in Madrid.
Review by SakuraGirl Derrow2 years ago
Be mate its a excelent group, the service, options and costumer center is the best, i'm recomended this guys.
Review by Anyer2 years ago
Review by Nabajyoti2 years ago
The appartment was very good, though we could not discover the promised dishwasher or coffee machine. Locatioin is excellent; extremely nice neighbourhood, lots of little shops and restaurants and subway close. But if you take your time, you can do almost anything by foot; we did not use the subway once.
Very good reception at the appartment. We arrived late in the evening (flight delayed) but Gonsalo was there, outside waiting for us. He helped us carry our luggage and showed us around in the appartment and indicated where the nearest supermarket was: great!
Review by IndyDina3 years ago
*Update* I received a call from Be Mate apologising for the bad experience and promising to do better if we ever stayed with them again. Importantly, Be Mate has stopped working with Alcam Barcelona. I think it is a good decision on their part and shows that they are willing to cut business relations if it is not in the best interests of customers.*End of update*
We stayed as a party of 3 in Encants in Barcelona for 3 nights. The online booking experience was good. They had a nice website, nice marketing and great photos. However, the nightmare started once the booking was made and the money paid.
First of all, I started getting emails from another company: Alcam Barcelona. They were very aggressive emails, chasing for arrival dates. Confused, I tried to call Be Mate to find out what that was about. They finally informed me that Alcam was the company that manages the apartment. Be Mate only takes the booking and really don't take responsibility about what happens afterwards as we found out.
Be Mate sent us emails to confirm arrival time and promised they would meet us with the keys. They also sent emails to confirm that they have taken full payment and no other money needed to be paid.
We met the Be Mate representative outside the apartment at 4pm. She did not have the keys at all. In the end, we waited 50 mins, standing in the street with all our luggage until the Alcam representative arrived. He did not even apologise and was very rude throughout.
We went to the apartment and were told we had to pay a 300 EUR deposit immediately in order to stay there. Be Mate did not tell us about this beforehand, neither did Alcam. At this point, the Be Mate rep said it was not their responsibility for the deposit and the Alcam rep said we could not stay if we didn't pay. They started to argue in front of us in Spanish, which we did not understand. Then, the Be Mate rep said that Alcam would only take card details and would not charge us unless we damaged anything in the apartment. Reassured, I allowed Alcam to take my card details. However, I later discovered that the Be Mate rep had lied as Alcam actually charged my card. For international travellers, be aware that this will most likely incur a transaction fee with you bank that you will not be able to recover even if they refund you later.
After signing the "rental agreement", we noticed that the floors were very, very dirty and asked if they could be cleaned. The Alcam rep was very angry about this and stomped off to grab a very dusty broom from the balcony. He swept up some dirt and pronounced it clean. It wasn't.
We then noticed that there were no working lights in the corridor. The Alcam rep removed light bulbs from the lamps in the living room and put them in the corridor. After two reps left, we discovered that there wasn’t a single working light in the kitchen.
We also found that the sink in the ensuite was completely blocked and unusable. The balcony door in the bedroom was completely broken. This meant that there was no security in one of the bedrooms at all. Also, the mixer tap in the bathroom was broken so the water was lukewarm. We called Be Mate and they said they would arrange for someone to fix all the broken things. They never did, so we had to live in an apartment of horrors for 3 nights. It was really a terrible experience and we dreaded going back to the apartment every night. Stay away from this company. They are happy to take your money and booking but will not take responsibility when things go wrong!
Review by Babulal Metsa3 years ago
We used Be Mate service to find the apartment in Malaga. The apartment was very good and the service was great. That was like staying in friend's home.
Review by Bafford Redinsky3 years ago
Three weeks ago I went on my own to Malaga so I decided to use the help of Be Mate. It was fantastic choice! They looked after me from the moment I booked my apartment to the end of my stay. Noémi the Be Mate representative was just amazing made me feel very welcome, gave me all the information I needed. Everything went according to plan. I was very happy with my choice!
Review by LifeSERiley3 years ago
VERY GOOD APARTMENT AND NICE PEOPLE!
Review by VancouverPortlandGirl3 years ago
I did stay in the French street in Istanbuls heart, the apartment and the street himself was an amazing experience. The city mate was very helpful and friendly and the free mobile wifi device saved a lot of money
Review by Sgabbott3 years ago
Had a fantastic week with my daughter, son-in-law and two granddaughters in Malaga. Probably one of the best holidays we have ever had. Thank you so much to the Be-Mate team for your help and attention. I would also like to thank the desk staff at the room mate hotel Valeria. Everyone was really friendly and I shall certainly recommend you to friends.
Review by Bafford3 years ago
The booking and preparation ran smoothless. However, when I arrived at my apartment, nobody was there to let me in, I had to call the hotline twice until somebody came. Also, I'm still running after the invoice, I paid two months in advance and left the apartment two weeks ago and still didn't receive the invoice I need to get reimbursed by my company.
Review by Nayden Sakantaris4 years ago
Excellent position in the heart of the red light district, the apartment is fully equipped and comfortable. We appreciated the coffee machine and could enjoy breakfast at home. We were supposed to receive a 3g device for the internet connection but we were told there were none available, we managed taking a coffee at Remember Bar downstairs and getting their internet key which was reachable from the apartment. Great stay sure we will book it again for our future excapes to A'dam.