Still no product after 60 days! Turns out it's made in China and shipped straight to your door, all that business about being assembled in the USA is ENTIRELY NOT TRUE. The man Alvin I keep speaking to has suggested more than once I have him the wrong address, but when I look at the receipt for my order it's clearly correct on both ends. Oh, I forgot to mention the mysterious fee that was removed from my card with absolutely no mention on the site or on my receipt. DO NOT ORDER FROM THEM, the website is designed to sucker you
Review by Kriston3 months ago
Finally, I got a response from this company that did not include excuses, badgering and placing the blame on the customer. Had I received this treatment from the beginning, my experience would have been totally different. The company does need to let their customers know that most of their products are sourced from China and not Utah.
Review by Solatoon3 months ago
Still no product after 60 days! Turns out it's made in China and shipped straight to your door, all that business about being assembled in the USA is ENTIRELY NOT TRUE. I see underneath he's aknowledging that now because he can't lie about it anymore, but I have a copy of our conversation where he clearly states it's inspected and assembled in the USA. The man "Alvin" Ive spoken to has suggested more than once I gave him the wrong address, but when I look at the receipt for my order it's clearly correct on both ends. Oh, I forgot to mention the mysterious fee that was removed from my card with absolutely no mention on the site or on my receipt. DO NOT ORDER FROM THEM, the website is designed to sucker you
Review by Mingrino Malinics3 months ago
I received thee BEST customer service! I had questions regarding sizing of the bathing suits as well as my shipping information for my item. My questions were answered right away and I knew I was chatting with an actual person and not a robot! Thanks soo much again.
Review by Severiano Bavelas4 months ago
alvin and gin were very friendly and quick to respond to all questions i had about my custom shirt order. after the shirt didn't fit the way i liked, they offered a discount to make another order and get my right size. thanks beloved!
Review by Saair Krumenaker4 months ago
Beloved are amazing. This is the 3rd custom tank I have ordered from them, and the 3rd time they have been fantastic. Images are super clearly printed and they are happy to make even minor adjustments to make sure customers are 100% satisifed. Customer service is outstanding. Cant say enough good things!
Review by Kenjordan4 months ago
Do not believe estimated time for production and delivery have have waited weeks for our item that was for an event. And hasn't come looks like I've wasted my money. Constantly changing their story and until I read these reviews did not know they were made in china. Stopped replying to my emails after I voiced my frustrations would have been quicker to make the outfit myself
Review by Carsen Gobbel4 months ago
Made a purchase a few days ago, never got a confirmation, don't have an order number, but they took my money. Also, the "contact us" and "order tracking" functions on their website don't work.
Upgraded to three stars for their quick response to this and resolution of this issue for me. They still need to get their website and notification processes working correctly.
UPDATE: It's now been about two weeks since allegedly shipping my order; the website order tracking form still doesn't work and I can't find any evidence that my order is actually on the way. The USPS tracking system shows it as "awaiting package" - i.e., it hasn't actually been shipped at all.
Ok, today the USPS tracking system shows what they claim, that it is on the way and due to be delivered tomorrow. Why as of yesterday it said none of that, I couldn't say. You still need to fix your website.
Review by Isaelae4 months ago
I’ve ordered from y’all before in the past and received my CORRECT item in a timely manner. Recently I purchased two items and was extremely disappointed and honestly turned me off from buying from beloved again. I ordered weekend shirts which took almost a month to get to me and received the WRONG item. Crafting time should not take so long and shipping should not take even longer. People order stuff to get it in a timely manner because we often purchase for a reason. Not to purchase in hopes it gets here by the time we need. Second item I ordered I purchased expedited shipping knowing I would at least get it the day before I left for a festival which I needed both shorts for. I still have yet to receive this order and it is way outside of the expedite shipping date. Absolutely ridiculous.... don’t offer something you can’t follow through with. Luckily Alvin made the situation right and had the correct item and size from the first order remade and I just got the confirmation of that. Now for he second order, IT’S STILL IN THE CRAFTING STAGE, almost 3 weeks after I ordered it! I understand you switched manufactures, but make sure your manufactures can keep up before you sell anything and ruin your reputation as you did with me. The only reason you guys are getting any stars is because Alvin has made it right and refunded me my expedited shipping cost and had the 1st pair remade at no cost and is keeping me posted on both items and their shipping.
Review by Fernyl4 months ago
I have been waiting for almost 6 weeks for my order. And my order is one shirt, not numerous items. My visa was charged immediately, and charged more than what was presented at checkout.
This happened to me before - three years ago I ordered a onesie from them that took almost 4 months to arrive but I thought surely they would have figured out their turn around time by now. I thought wrong.
Review by Onju Bainger4 months ago
I've been waiting two months for my package literally 8 weeks. I can not believe the impossibilities of getting ahold of this company. I can't call them and I just have to wait for replies via social media. I was also charged way more in my debit than the amount stated on my receipt with no explanation. Hoping to hear from the only guy that works there, Sir Alvin. Hopefully he can explain the extra charges and do something to correct this issue and poor experience. I honestly won't ever buy anything from here again.
Review by Puthit4 months ago
Do not order from this company if you want merchandise to arrive. After waiting 4 weeks for a swimsuit that I paid twenty dollars extra to have shipped in 3-5 business days, I contacted Paypal and they cancelled the order. Only then did the company bother to contact me and tell me to reinstate the payment because they were just getting ready to mail the swimsuit. No, thank you!
Review by GarryDS5 months ago
Always great stuff. I own all the Ice cream stuff.
Review by Onderneming Mentor5 months ago
Wonderful products and great customer service - I had an issue with a coupon not working on my purchase and emailed them about it, they quickly fixed the situation and refunded the difference to me within a week!
Review by Afsor5 months ago
I’ve always been a huge fan of beloved. They have the coolest styles in everyone is always complementing me on all of my rad stuff from beloved. The shipping has always been easy and everything is user friendly.
Review by Savy5 months ago
Never got my Order - Customer Service went dark on me.
I inquired about my order status and they got back to me within 24 hours. I told them That I absolutely needed my order by a certain date, and had paid for expedited shipping. They came back to me and said they didn't even have my order number in the system, and they would get back to me with an update. I've emailed them asking for an update and so far, they've gone dark. I'd better have my swimsuit in my hand by Wednesday night (in 2 days), or I'll need a refund. I'm so disappointed in this company after reading so many great reviews. Unfortunately, I definitely did not have the same experience with customer service.
Customer Service has gotten back to me. Turns out, not only was my order lost, but I was charged twice from a system glitch. I understand that these things happen, but If I had not reached out to customer service, I would've been $95 down the drain.
Willing to update the review once the full refund, including expedited shipping, is in my account. I'm incredibly disappointed.
Review by Iyar Karll5 months ago
UPDATE: 31 days after finalizing design and payment I finally get shipping information and it's still China lol What a joke. They pretend real hard it's made and shipped from California, ITS NOT, it is made in CHINA not the USA. -After waiting 25 days my order still isn't even in transit, what makes it even more interesting is the man who wrote me Alvin somehow claimed it would still be shipped out in time even though we were speaking 5 days after the said date lol. I couldn't have any less respect for this terrible business
Review by Bricely5 months ago
The product I received was not as described. The stitching was white on black, the fit was odd and there was no label whatsoever on the shirt. . .
The fabric was also not cotton as described but some weird polyesterish material. Again, no label so no idea what it is made of.
I wrote a review stating all of this on their website and mysteriously they didn’t post the review.
Review by Celiece5 months ago
Follow up review for my past post. After emailing and figuring out the best way to right the wrong for my orders, I am pleased with
the outcome. Alvin was very understanding in my frustrations and fixed both issues. He was able to alleviate my frustration. Just waiting on the fixes to arrive and then will consider ordering again due to the helpfulness/caring of Alvin. Thank you!
Review by Bavv6 months ago
I would have to say the customer support for the company was excellent. Responded quick and politely to me when I received my incorrect order. Luckily for them I am very patient person so time to receive my correct item was no problem. The exchange of emails between Alvin( customer support)was very professional. They kept me updated and wanted to make sure they got things right.
Review by Drear Darkhor6 months ago
Bought matching pizza onesies for my family! When I needed help with sizing information their Customer Service was quick to respond and help me out! And the shipping time was great! We absolutely LOVE these onesies, they're one of the softest item of clothing that we own!
Review by Milanka6 months ago
Belovsie was very accommodating to make sure that I was satisfied with my order. Although there was an issue, they were very quick and responsive in try to remedy the situation. They went the extra mile to make sure that I got what I wanted!
Review by Tallitha6 months ago
Beloved has been great. Even better now that that know how to make a customer with a problem happy. Thanks, Lynsey!
Review by Panwar6 months ago
Ordered a custom t-shirt in mid-May. I knew it would be a bit of a wait to receive. Tracking showed it was delivered, but I actually didn't receive it until 3 days after. That may be more of a complaint towards the shipper (DHL/USPS). What I did receive was someone else's custom bathing suit. Not what I ordered. I contacted Customer Service (who has not responded tu o my last email) but they advised me that they do not do refunds on custom orders. They can re-do the item. In my case, I needed my item by a certain timeframe (why I ordered when I did), which I will now miss because the item will have to be recreated (who knows how long it will take). It's a shame that Beloved won't eat the costs for their mistakes and make their customers suffer. Lesson learned.
EDIT: upgraded to 2 stars. I wrote reviews online about my experience and magically was refunded for my entire purchase. Funny how policies can change. Whoever is looking for a bathing suit with a blonde's face on it - I have it. Maybe you have my shirt 🤷♀️
Review by Garden Rackauskas6 months ago
After waiting 25 days my order still isn't even in transit, which is interesting because the site says 10 days and the confirmation email you get AFTER paying says 20 lol. I'm fairly certain a BOT just email replied to me saying it'll still be shipped within the expected time, because ITS ALREADY passed and a person would hopefully realise that's why I was even inquiring. Not sure if I'll ever get my item