We had a broken glass on an LG phone and chose BCNmóviles for repair based reviews, but absolutely cannot recommend it. Bringing in the phone, we specifically requested a replacement with an original part. The owner himself said that yes, he would use an original part. He went to check and reported back that the part was there and the phone would be ready for pickup the next day. It was, but clearly no original part had been used: the plastic of the casing was clearly not original and the phone was much bulkier, in part due to the back panel not being properly affixed. We filed a reclamation and wanted a replacement with an original part; the owner said no original parts where available and that he had told us so the day before when he checked. He hadn't, he had simply confirmed availability of the part. In the ensuing argument, he kept changing his story around multiple times, trying to place blame/fault squarely on us and blatantly lying to our face regarding statements of employees. He threatened us saying we were being recorded with in-store cameras but at the same time ignored our requests to get anyone from the previous day to clarify their statements.
We might have been fine if he had simply admitted a mistake - normally you expect a call when a part is not available to find a solution, instead they simply made the decision to install an off-brand screen. The owner claimed the replacement was Class A, which was not true - it didn't fit very well, which he tried to blame on "the fall the phone took" - the phone never fell, the glass broke under pressure. We demanded he replace our part with the broken glass, which he was reluctant to do. Eventually it turned out they had broken our original part in the repair, broken the screen (not just the glass) and the chassis as well as the back panel. When he finally showed us our part, it looked like they had used a screwdriver to pry off the back panel, resulting in the damage to the unit. We demanded a refund and our original part, which we finally received - still we had to pay 30 EUR for the "manual labor" of damaging our phone. It was working when we handed it in for glass replacement and was broken we received it back, yet we were forced to sign a statement freeing the owner of any liability, otherwise he would not hand over our property.
VERY DUBIOUS BUSINESS - WOULD NOT RECOMMEND THIS PLACE.
Bcnmoviles is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about bcnmoviles.com.
calle Floridablanca, 99 tienda