I could not find the popular TQ285-RD-1-A (no cart) locally in the Bow Valley / Calgary area, and a local salesman never got back to me about ordering one in. My online search widened to Ontario and I called to confirm stock because it seemed just about impossible to find one:) Once I ordered I was immediately contacted about shipping charges for the carrying bag shipped from a second location. Wait an extra week or pay a bit for speed. I needed speed with imminent vacation plans and got the grill in a few days, shipped no charge and a small fee for the bag.
Upon receipt I noticed a bit of enamel chipped on the grill edge, which became an obvious crack once damp from a wash and seasoning. I followed the instructions to call Napoleon directly and was amazed - before I was finished describing the issue the fellow was asking about the portion of my address not already on file so they could expedite shipping replacements for BOTH halves of the grill, no more questions, nor need for the photos offered!
So A+ for the store AND the manufacturer!
Review by Amaritha Maren1 month ago
Good price, free & fast shipping, easy to navigate website.
Review by GoSprzGo1 month ago
I called from Calgary Alberta, and the gentleman who took the call was beyond great.
He not only took care of the parts that we required, but shipped them in a timely fashion.
And they fit, and look good.
Great service , more than a positive attitude.
Review by Kanka1 month ago
good products, good prices, excellent customer service. Thank You.
Review by Anonyme1 month ago
He was very thorough, he cleaned up so that I did not even know that he was at my place.
Review by BorisD1 month ago
Affordable prices and quick delivery. What more can you ask for.
Review by Calabasas Kresimir1 month ago
My customer experience was top drawer!
Very helpful and extremely responsive to my questions. Ultimately my order was fulfilled and delivery was spot on.
Thank you so much.
Review by DontScam Svk1 month ago
Part came on time and it’s exactly what I ordered,
Review by Shevar1 month ago
Price was good, delivery was timely and the product was as ordered
Review by Daniel Kientzel1 month ago
The turn around time was terrific and the prices of the parts that I purchased seemed to be the best as compared to other online retailers.
Review by Civita2 months ago
Great product. Excellent service.
Review by Artwork2 months ago
I ordered a new grill rack and warming rack for my bbq. Everything is great and very reasonably priced. Great customer service when I rec'd the warming rack damaged from the courier. I received a new one the very next day.
Highly recommend this place.
Review by Kfgconcrete Shafiin2 months ago
Had to contact BBQS & GRILLS to correct a mistake that was my doing and they could not have been more helpful .They also provided me with more info that I required.My Napoleon arrived promptly and the driver was courteous and helpful .Would deal with them again in a heartbeat
Review by Raliya2 months ago
Good transaction, a bit hard to get my package with campar
Review by Calonica2 months ago
The BBQ gloves I ordered were delivered on time. I did not see a size during the order process.
Review by Friederieke2 months ago
Very Positive Attitude and Great Service. Thank you
Review by Zuraidah3 months ago
Good fast service and follow up on most components ordered but waiting a long time for last backordered part. Parts received thus far exactly as ordered
Review by Prathapam3 months ago
Shipped quickly at a better price then what we have around here, in A+++ condition
Review by Bánh3 months ago
Great service. Would definitely buy from them
Review by Vr3 months ago
Good price, fits great, promptly delivered.
What more do you want
Review by CustomerCBLC Saubiette3 months ago
Quick delivery and reasonable prices
Review by Focal Razinger3 months ago
Fantastic service and quick delivery!
Review by Aviance3 months ago
Received items quickly
Review by Klanci3 months ago
Great order communication, competitive prices, as promised delivery!