Item arrived faulty Friday on Monday requested a refund or exchange.
A poor E retailer in breach of contract that sells items unfit for purpose.
The site said, full refund if not happy for ANY reason with in 14 days.
Seller said, but as its faulty, (its exactly as it arrived) we would have to wait until inspected my manufacture before another could be sent.
With such delay we went elsewhere. Item eventually collected in exactly the same condition as sent (boxed looks as new) however now it classed as 'unsaleable' by the seller because its faulty! but its as it arrived.
It took 10 days for item to be collected, 17 days after collection no response, seller then said they need to inspect, a further 7 days.
Very poor service go elsewhere don't waste your time and effort.
Seller takes no responsibility..
Review by Bietrume3 years ago
I have purchased a number of items from bathroom hunter now and I am always amazed by the quality! Emails are replied to promptly and I have not been the easiest of customers! Having no clue about bathroom products (who knew there were so many toilets in the world?!) the staff were extremely patient and helpful. They don't have a telephone number to speak of but this wasn't an issue for me as my emails were answered quickly and were more than helpful. Would definitely recommend this company and their products, I wouldn't hesitate to use them the next time I need to renovate my bathrooms!
Review by MrMAN4 years ago
Bathroom Hunter offer Niku Bathroom products which are to be avoided.
I had the misfortune to purchase a Niku Bathrooms Sphere Thermostatic Bath Shower Mixer which cracked in just over 12 months. Supposedly their products are covered by a 20 year guarantee but on contacting Niku through their website (as there is no phone number) I received no replies.
Although they have an impressive website it transpires that Niku Bathrooms was dissolved in 2011!
Bathroom Hunter weren’t interested in any warranty either so I had to purchase a replacement part at an inflated price which also had the same failure in 12 months
If you have any problems with Niku no point in complaining really as it seems Niku Bathrooms was owned by [Name] who is also a director of Bathroom Hunter.
Just so you know [Name] is also a director of [External Reference] who are based at the same address as Bathroom Hunter so maybe you shouldn’t expect any guarantees honoured there either. Don’t be fooled by the Cambridge phone number they are both in Northampton.
Review by Diptanu6 years ago
I have used bathroom hunter on 5 separate projects so far this year and am always amazed at how helpful and accommodating they are. On one occasion I wanted to 'mix and match' a shower head and valve and after a quick phone call they put the items together and listed it on their website to enable me to purchase it immediately with next day delivery.
Their after sales service is also first class. My plumber had lost a fitting for one of the shower risers and they worked out what it was and sent a replacement out which arrived 2 days later.
I manage a large portfolio of rented properties that are always undergoing refurbishment and will always go to Bathroom Hunter first.
Review by Cokie6 years ago
Bathroom hunter supplied the majority of our new bathroom, fitted last Autumn. I was always able to e-mail or phone and get helpful, specific advice to make sure we had the right kit installed. Delivery was fast and very flexible - even when our fitter erroneously turned a delivery away, it was re-delivered with minimal hassle at a convenient time.
The return of a slightly scratched item to a manufacturer was also handled very well, with full support and no quibbles on ensuring the quality was perfect.
This was the first bathroom I've had fitted, so I can't compare to lots of other suppliers, but the experience with Bathroom Hunter was very good.
Review by Selesta6 years ago
I've been ordering many bathroom items from various companies these last few days in order to refurbish my bathroom, I have to say Bathroomhunter is the best one so far, their items are ideed in stock and got to me the day after my order!
Review by Belita Bend6 years ago
I needed an upgrade on my electric shower but didn't have a clue about what to get. Bathroom hunter were extremely helpful in advising me on the different options that were suited for me.
The customer service was superb, delivery was fast and the product itself is fantastic!
Review by EcoRide6 years ago
This was by far the best bathroom company I have used in our time as a bathroom fitter. The products were exceptional, the prices the best online but the best part was the delivery. From the order confirmation to the delivery, we were kept brilliantly informed all the way. If you need a new bathroom or mixer shower then this is the best.
Review by Cinamonas7 years ago
Searched the net to find this shower head... couldn't find it cheaper anywhere else. Delivered as stated. What more could you ask for?
Review by CustomerSwells7 years ago
Really happy with new bathroom!
Review by Yanguard7 years ago
Dead impressed with the service i received from these guys, the website was easy to navigate and the shower system I bought is both stylish and top quality. Never been cleaner!
Review by Komruz Sayce7 years ago
Thanks for the great products and service! Much appreciated
Review by Cuffley7 years ago
Bought a shower from these guys could not have been more helpful
Review by LandlordFife7 years ago
Great service, Great seller, Great item.. Excellent!! Thanks.
Review by Hajara Samboy7 years ago
I had a product query and needed advice. It was answered almost immediately and the product arrived, as stated, promptly after purchasing. Will be a returning customer for sure!
Review by Rajnath Dirman7 years ago
Such a great price and the quality of the product was not compromised. My wife and I will difinately be using this company again in the future!
Review by Sankalani7 years ago
Great service. Would recommend to anyone. Excellent
Review by Anecine7 years ago
Shower set really great quality
Review by Comfort Bourchak7 years ago
As the title says, I would most, certainly use these guys again. My emails were answered rapidly and were very helpful. Not like the generic emails most company's send out as a response.
Brilliant service, great selection of products, fast delivery....a refreshing change. I would certainly recommend to anyone!
Review by Arbortek7 years ago
Really pleased with the new bathroom. Really efficient.
Review by Bremer7 years ago
I can't praise them enough. Extremely helpful and patient with all my questions.Superb service from beginning to end. My bathroom is now modern and stylish and a joy to be in! I have recommended this company to all my friend and will be returning when I start my next project.
Review by Duvaraga Maigaard7 years ago
Customer service was excellent. Great product.
Review by Elsian7 years ago
called up these guys, really helpful so pleased with my new shower
Review by PeteRidgway7 years ago
Just ordered a new bathroom suite and I love it! Everything arrived on time and the advise i got was really useful, excellent customer service and really high quality products!
Review by Lesego Elwaine7 years ago
Got in touch asking for advice about bathroom products and was really impressed with the help that I got! Bought several items that were delivered quickly and am extremely pleased with them, will definitely be coming back!