Avoid this company! Brought 14 personalised t shirts from here for a stag doo. I had to continually chase up when the order would arrive and was told if I could wait longer than the deadline I had put. It had been over 10 days since I placed and purchased the order. I called over 5 times and send emails to ask if it would arrive on time. The website states to wait 6-7 working days for customised orders which I had done and why ask for a deadline date if they are not going to fulfil it. The t shirts arrived late and the visuals had not been sent to me even though I had asked for them on numerous occasions before production had began. The t shirts were okay but not how I wanted them which could have been avoided if the visuals had been sent to me before hand. The service is shocking and I will never use this company again.
Review by Dmitrivec Tortorici8 months ago
Also known as "ETHICS STAR". A catalogue of errors made worse by lack of any customer service and total ignoring of my emails. I placed an order for 7 personalised bathrobes on 7th Dec 2018. They did indeed arrive amazingly quickly, and had the embroidery been correct I would have been delighted. But it was different to the style advertised and selected on their website. After one response offering an apology and gesture compromise which i accepted, I heard nothing more. As subsequent emails accepting their offer were ignored, I telephoned, to be fobbed off by 'Jamie' with a "you need to submit another email but here's my direct line phone number if no one responds". No one did. Neither did anyone answer the phone number supplied. After a 4 week period during which I feel I was extremely patient, polite and tolerant (given the time of year and allowing plenty leeway for the festive season) I have still got nowhere. If anything miraculously improves, I'll update this review.
Review by TrustThePilot1 year ago
Emails ignored, bad reviews don't get allowed on the site
Review by Cedrell1 year ago
Amazingly fast delivery! Requested my personalised dressing gown order on Tuesday and it was delivered to my door 2 days later!
Decent quality and the thread for the personalisations was exactly as requested!
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