The hotel was in the centre of Maastricht in an excellent position for everything. My only gripe was with the hotel management. I stayed at the hotel two nights and used the hotel car park which is undercover. When l obtained the ticket for the car park the gentleman at the reception requested me to pay 30 euros if possible in cash. Everything was fine untill leaving when the reception requested payment for two days parking. I contested this but the receptionist said they didn't have any trace of my payment so I would have to pay before leaving. I payed to avoid ruining our last day in Holland.
After returning home I wrote my review as requested by the hotel. I was contacted by, I believe, customer services who were supposed to help. The hotel obviously didn't accept what happened as they don't make mistakes and as I didn't have a receipt it never happened.
The conclusion is, if you stay with Bastion Hotels, watch out paying for anything without obtaining a receipt.
Review by Lesali1 year ago
Don't book a room at this hotel! The sheets were dirty and there was urine in the room! Not to mention that the smell was unbearable in the rest of the hotel and everthing was dirty: the floors / the elevator / the counter , even the receptionist was sweating like a pig (excusez le mot). More importantly, when we decided to leave; we saw people dealing drugs near our car in the garage lot. So please ladies and gentlemen, pay an extra 20 euro and avoid all of this by sleeping in a hotel which cares about the safety and hygiene her customers.
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