Tried to become a customer on 5 seperate occasions by uploading the documents required via their web portal. Each time I was sent an email asking me to email them the same documents.
Emailing of documents is not a secure practice and such personal and sensitive information requires a secure and encrypted transfer.
The best they could come up with was to send copies via the postal system.
None of the customer service could help so I have given up and will sign up with a competitor who operates in the 21st century and who takes the security of my personal details seriously.
Basisbank will have an issue once GDPR regulations regarding personal data comes into force May 2018.
Customer service although totally unhelpful was polite enough.
Review by Phue Xiong3 years ago
In my opinion your E-bank needs some development. Having a lån with you feels like one is walking in the dark :) Because cannot see what is going on.... A netbank and a more transparent system will help a lot.
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