For weeks now we are trying to return a dress which doesn't fit well, badly done etc and all we get is robot-like emails back saying there's nothing they can do ????
* Where can we get help from? To shut that company down?? What they do is illegal!!!
Review by Rowon4 months ago
Took forever to receive my wedding dress. Ordered my size and when tried to return it they wanted pics of defects then had the audacity to ask for my measurements! If they had sent the right size, I wouldn't be dealing with this BS! Still waiting on the shipping label. That's ok. I disputed the charge on my credit card. What a scam! They should not be on the internet!!
Review by DeRango4 months ago
Horrible!! I’m soo disappointed!! I spent 230.00 on trash. Horrible quality! I absolutely fell in love with the dress and shoes on the website! When they arrived, they are HORRIBLE quality! I’m literally crying right now! This is showing up as a review for wholesale auto parts. It is a review for promlily! All of the other reviews on this page are for promlily as well.
Review by Kwun5 months ago
have been waiting on my dress for months! I was told the dress would be here the first week of March! It is May! The wedding has passed and I still have no dress! I have reached out to no avail! I am requesting a refund due to this awful customer service and no product received! I have searched for a phone number to call in for help and can not find one only emails! I have emailed with no reply for weeks! If I don’t get a response I will get the news and law involved!
Review by Jointly5 months ago
STOP!!!! Prom Lily, Worst dress company ever!! Dress was wrong size based off their size chart & they wouldn't refund my money. Sent pic's and met all their ridiculous return policy rules and they wouldn't return!! Don't waste your money!!!
Review by Lourlene6 months ago
DO NOT BUY FROM THIS COMPANY. The dresses are not authentic. total waste of time and money. They will refuse to refund your money and will ask you to send pictures and sizes to build a report. The replica dresses are clearly different from the picture with no tag and it smells. If they refuse to refund your money, don't go back and forth with them. PLEASE CONTACT YOUR BANK AND FILE A DISPUTE CLAIM. The bank will refund your money within 10 business days.
Review by Hyolin11 months ago
Worst experience ever! The dress I ordered was nothing like the display picture. It was very cheap and even ripped! Promlily customer support is a joke! They want to give me discount rather then let me return this dress. We have been going back and forth for weeks trying to resolve this and nothing! What a freaking joke. Worst company ever. Do not order anything from them! Complete waist of time and money spent and awful customer service that doesn't even abide by their own policies. I'd give a 0 rating but since you have to pick they get a 1.
Review by Calicoville11 months ago
I ordered a gown for my nieces wedding. I received it last week and OMG what a disappointment! The dress is nothing like the website showed. The lace is completely different, cheap and not even white! I have been emailing Promlily back and forth and they will not work with me to return the dress and get a refund. My dress was $158 and all they want to refund me is $20!! What the hell. DO NOT ORDER FROM PROMLILY!! SO MAD!!!
Review by GLMake Qaasem1 year ago
Very disappointing. We paid, waited and never saw the dress. We even paid extra to secure the shipping date. The lack of communication, the lack of reply, the fact that as soon as I posted a review on Facebook, they removed it from the feed and made it private, so no one can see it, tells me we have been scammed. What should have been a great special graduation day with a special dress, was ruined for us.
Review by Camella1 year ago
DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!
Review by AfroHawk1 year ago
Buyer beware! Promlily is a bogus company. After paying extra for expedited shipping, my daughter's dress arrived in a ball of wrinkles, no tags, no order form, no return address and no phone contact. After trying on the dress and realizing it did not fit properly, we contacted Promlily within 24 hours of receiving the dress to request the return order form listed on their website. "Alice" responded once to our email and then promptly disappeared.
DO NOT PURCHASE FROM PROMLILY
Review by Oakley Cleveland1 year ago
Do NOT shop on this site!! After paying 160$ for a dress and receiving a totally different dress in a different color, they would not answer our messages to customer service (multiple) so I posted to the Facebook page and FINALLY got a response offending me 16$ in refund money! Total ripoff! DO NOT SHOP PROMLILY.COM.
Review by Busie Derrow1 year ago
Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website 😡😡😡
Review by Kyr1 year ago
I would not even give 1 star nit that was the least I could give!! The sent me completely wrong color and only want to refund me $16.50 for a prom dress the screwed up i just want the rite dress sent
Review by Racinfanatik1 year ago
My daughter ordered a prom dress online from this company and it must be a scam. The dress came in a timely manner but the first red-flag Was it came shipped in a small DHL bag so it was wadded up into a ball. The dress was a complete disappointment. The color was not what was represented in the picture. The material was cheap and itchy. And it didn’t fit well at all. The website has no phone number just an occasional online chat and a “contact us” section. I have tried multiple times to contact the company to no avail. They do not respond. We spent $160 and are stuck with an ugly wad of tulle and beads.
Review by Millership Cromeans1 year ago
Horrible customer service. Expected delivery date was a week or more later - which means after prom. There’s no way to cancel the order- I am fine paying what would have been delivery costs! I am not fine paying for clothes that will not be worn - not paying to return it to China!
Avoid them at all costs. I am now trying to refuse delivery from DHL!
Review by Besik1 year ago
My daughter ordered a prom dress online from Promlily. The dress arrived wadded up in a ball squeezed in to a DHL bag. The dress was absolutely nothing like the picture. The seams were unfinished and tattered. The quality is completely unacceptable. They also respond to Facebook Messenger and they will not refund or allow for a return.
*The reviews you see online and on their site are created by Promlily-not legit customer reviews.
*The pictures you see of the item are of an original product that they knock off-and do so horribly.
*Promlily responded that “the dress is inexpensive and the cost of craft is high” so they will not allow a refund of a dress that can’t be worn because if the poor quality.
*I tried to warn customers on their sites on Facebook and Instagram and I was blocked more quickly then they ever responded-imagine that! My comments (real reviews) were deleted so the public cannot be warned.
*I promised myself that I would make it my business to get REAL REVIEWS out there to save any other family from this WASTE.
*All they had to do was give me a refund 😉 but since integrity is not part of their business, I’ll make it my business to expose them for what they are FRAUDS.
I’ll also be posting photos of the original dress photo posted by Promlily and what was actually delivered.
Review by Nicole Dash1 year ago
They do not return dresses! I bought several from them and now am stuck with them because promlily will not return my emails despite their "return policy" stating you can return them and get your money back. So frustrated!! Even had my sister email and they didn't respond her either. Sent probably a dozen emails. No communication. Poor.
Review by Laksiri Qværnstrøm1 year ago
i ordered the white dress which is supposed to have silver jewelry. Mine had white beads which are falling off and tan things in the boobs are. Despite me putting my correct sizing the dress did not fit. It was big around the stomach area and tight around the slit. The slit was in the front and not on the side of the dress.Their customer service did not cooperate or email me back until paypal stepped into the situation and only offered me $50 back on a $200 dress, Do not order from here it is a complete scam.
Review by Charlease1 year ago
This is a scam!
They do not return dresses or respond to any emails once shipped. The quality of the material is very poor and stitching is below average.
Stuck with a dress.. for $140!
Do want to add that paypal was absolutely ineffective in resolution too. They sent a canned message each time saying 'item is not significantly different'. When the item is not usable, not sure what buyer protection we get!
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