My experience with this rental car company was terrible to say the least. From the moment we arrived the reservation we had made months in advance did not seem to be presented, the employee just asked us how many people we needed the car for on the spot. (First red flag) After hours of hushed back and forth, out of ear shot with another employee she ultimately told us that our car was not ready and they would lone us a broken down two seater car for a day. Despite frustration and already a day wasted of our vacation we decided to give them a second chance and wait to be presented with the car we had reserved the next day (fortunately we were staying not too far from the airport). That night we were kept up as we were called multiple times until midnight and in the early morning by their offices all over Italy. During these calls employees would ask us questions of our reservation, hang up at random, and once keep us on the phone for twenty minutes to find out at the end that they were mixing up our reservation with another customer that had the same first name. Still holding onto hope we got to the car rental the next day expecting our nice car that we had reserved for my boyfriend and I and two other couples, who we were picking up from the airport later that day. I think you know where this is going..... to our dismay the employees then kept us from 9am to 9 pm in suspense of where our car was. During this time there was extensive back and forth to which every time we complained there seemed to be a list of excuses. They then tried to sell us the idea of renting two cars instead of one six seater, which would mean double the gas, tolls, and parking. The worst part of all after we had accepted the fact that we would not get one car to accommodate all of us they would tell us every 15 minutes for a few hours that their “manager” was driving from Palermo to deliver a car that he would arrive in 5 minutes (this was over the course of four hours) to which they consistently blamed traffic for his delay. After the sun started to set on another day wasted and a series of empty promises, our group threw up our hands and left the car rental to spend hundreds of dollars more at a legitimate rental office back at the airport. I am sure this incident happens all the time and judging from the “scrap yard” like exterior of the car rental and the parade of cars we were presented, I can promise you that if you do end up actually getting a car from them it won’t carry you more than a few kilometers! Their half hearted attempt to find us a car is just as bad as their lack of effort to get us a refund... not responding to us at all in fact. Judging from the other reviews I’m afraid this is their plan all along with customers, either you accept a car that barely functions or you get so frustrated that you walk out before getting your money back.
Review by Hotchkiss1 month ago
Loss everything!!! Never recommended anyone :(
Review by Jordyce Fordinal2 months ago
Didn't received my parts! Lost my money and time :(
Review by Serco Rodousaki2 months ago
Horrible experience. I rented with this company and I had a Horrible experience.
Review by Soltux2 months ago
Great car rental service. We rented a new car and no credit card and no security deposit requested. We recommend this car rental service.
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