Refused to take the ring back and refund my money saying I had altered the ring on the configurator and therefore was not entitled to a refund. No clear warnings on the website or at the point of ordering to say if order in this configuration you will lose your right to a refund. Learnt an expensive lesson and will never use a service like this again.
Review by Kayshala2 months ago
Bought a replacement pair of rings for our 25th anniversary.
The designer is very comprehensive allowing almost infinite designs to be made, and very easy to use.
Was a little disconcerted with the fact they state (quite obviously I thought) that rings altered from their standard designs cannot be returned unless faulty, but went ahead anyway.
Had to contact them (via live chat) halfway through their delivery window to check they would arrive on time. Was told they would be sent that day. Almost immediately got a UPS tracking number and they arrived within 48 hrs.
The finished rings are very nicely made and we are both very happy with our choice.
I've docked a star as Auronia really do need to keep customers updated better. The order status never changed in 3 weeks, and I'm not 100% convinced that they would have arrived in time had I not nudged them.
Review by Bafford Ranjit3 months ago
The rings are beautiful. Service was a bit of a pain and we were worried they’d scammed us but I think it was just the language barrier and poor website communication from them.
But honesty the rings themselves are amazing and I loved the double ring box that was thrown in free.
Review by Shux Wojtkowiak5 months ago
Auronia does not respond to complaints, ingnores worried customers, does not return shipping costs - even if they promised to do so. £15 not returned to me.
Then without communication the ring arrived (luckily!!) but with a dark stain on it. We can not polish it off. Auronia has ignored me for weeks now. It's like trying to speak to a toddler! VERY unprofessional! £ 400 thrown away, we are so sad and the wedding is in 16 days. We are very upset.
Do not buy here! If there's any trouble, Auronia is not going to fix it. They love to collect your money, but do not deliver what they promise.
Review by Jaydyapa6 months ago
I’m getting married tomorrow, and I contacted them to let them know that I needed my ring ASAP, and they asked for the best time and I said 15:00 and they replied that they’ll get them here for 12:00. I’m so grateful for there help. Jennifer was the person I was in contact with and she was stupidly helpful and I appreciate everything and all their efforts.
Review by Bhey7 months ago
It took a lot time for us to find perfect rings and here it was! The platform where we could design our own rings! We just recently received them and we are in love!! One thing is not perfect is that we ordered mat while gold and we are thinking it will have scratches and sport very soon :( but the rest is perfect!!!
It took them around 2.5 weeks to make them and 2-3 days to deliver to the UK
Review by Fareedat1 year ago
I was really happy with my experience purchasing my wedding rings at Auronia. The online process was simple, the ring customisation was extensive, the price was reasonable and they made my rings and sent them to the UK from Germany quicker than estimated.
The sizing of the rings was bang on (precision German engineering?) and they look beautiful. Tracking was accurate and delivered without difficulty via UPS. It was in a gigantic box for some small rings but they were well protected in there :)
Auronia is rated 4.0 based on
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