Artistworks is a unique learning experience that allows schedule flexibility and a no travel learning environment, but it’s not without some drawbacks and shortcomings.
The website is the complex communication tool that makes the whole thing work. It contains lessons in video and pdf form, all your uploaded video lessons and yes, everybody else’s too. Running forums, special interview and events videos, and extra content like play along videos and comments on nearly every aspect of media that’s there, pretty complicated and for the most part it runs well. Strictly website speaking, sometimes the videos are a little slow to load and some content seems hidden in out of the way places but it’s there and there is a ton of great content and its updated pretty regularly.
Everyone seems to love the instructors. Patient, helpful, and knowledgeable are what comes to mind.
Policy and customer service seem to be the weak point at Artistworks. You can read their own reply to a student here complaining about the auto renew CC charge policy and to sum up their own words; that’s the way we do it, you should have read the small print. Maybe AW thinks it’s going to provide a good experience with a policy like this instead of an email a month before asking for input and a renewal. In AW defense, students can go into their account section and turn off auto renew. My own single CS experience was disappointing too. I had a technical question about the website, not able to access part of it, that I posted in a CS forum. The question was not answered for over a week and I eventually emailed AW and they replied apologizing for overlooking the forum question and that I was currently blocked from certain areas because my current subscription (a more expensive 3 month vs a 12 month) didn’t come with that access to that content. It was a gift from a relative to boot. I believe AW ignored my forum question so they didn’t have to come out and state it in public. To reinforce this belief, I looked through previous questions and found another instance of a student asking the same question and the AW answer was never posted.
The actual process is this, instructor assigns a lesson video with tablature or sheet music. You practice until you think you can perform it good enough, make a video and submit it. Instructor watches video and makes a new video with comments for improvement etc. and a new lesson, repeat. There’s really 2 huge advantages to the system, 1 is schedule, whenever you’re ready, you can make a video, 24/7 and the instructor as well and 2, you get access to some real talent that would otherwise be out of reach. Of course you don’t have to leave your home either. The bit of downside to the system is making the videos and the waiting time for a response. Most figure out the video thing and live with the response time. Sometimes it’s a couple of days, usually 4-5 and a couple times I’ve waited a week or more but.... but the instructors are professional musicians and have always posted there schedule so you know it may take a while.
I think I’ve painted an honest picture here. If schedule flexibility and access to talent is important to you, then AW might be for you.
Review by Bfairhurst6 months ago
Very happy with this service. Changed my playing entirely. George Whitty is an amazing teacher. He has really figured it out. Very clearly presented and the feedback on videos was great too. I'd recommend it to anyone who wants to hit the ground running as a Jazz musician. the only downside is that technically it's a little hard to upload videos from an iphone. but perhaps they have come up with a technical solution.
Review by Lenexo7 months ago
Couldn’t get artistsworks to stop auto payments on our debt card. We had canceled our subscriptions but that did not seem to matter. Artistworks still collected almost $800. Had to cancel our card to get them to stop billing us. We eventually were refunded.
Review by Simplemente7 months ago
Oh my gosh... I wish I had read these reviews before signing up for this. HORRIBLE experience trying to get the auto-renew cancelled.
When I go in to reset my password and access my account to cancel the auto-renew, they tell me again and again that my password reset key is 'invalid'. It is MADDENING working with this company. Total scam.
I am in the process of disputing this with my credit card company... they went through the trouble of sending info back to my company claiming that they had been in contact with me, but wouldn't go to the trouble of returning my phone calls.
Do not be suckered in to this company. Still waiting for my $279 back and for them to let me cancel the auto-renew. Wish I'd never been a part of this company
Review by YasminAktar7 months ago
I used this program once several years ago and had a fairly good experience. I decided I would try it again this November for one three-month period. When I used this program before, you would need to actively purchase each new three-month session. Little did I know (as it is very purposefully not advertised this way) that I would be charged on an auto-renew policy.
This is profoundly upsetting. I feel cheated and lied to. What a deceitful company.
They will claim that they are "an internet content provider" akin to "netflix and hulu", yet these companies are charging a fraction of what Artistworks charges and are much more upfront about their renewal process.
I hope I will be able to be refunded for this absurd treatment.
Review by Nidermiel7 months ago
The lessons are great and good for people like me, who have no one around to teach them their instrument of choice. However, the "fine print" of automatic renewal of lessons every three months is a joke and feels like a rip off. I wish I would have read these reviews beforehand, as I am not the only one who has had this happen. On top of that ArtistWorks has not called me back nor written me back via email. I feel completely ignored and would just like my refund. Lessons are great, Artistworks scam policy is horrific and no way to run a business.
Review by HomeHeart Costella7 months ago
Best Music Tuition on the web .
Review by Keithgrubbs7 months ago
ArtistWorks auto-renew is a BAD policy. Leaves the customer feeling robbed if they forget. Plus it's just pure corporate greed driving it.
Review by Majdel Walles8 months ago
If you ever forget to cancel the re-occuring payment they will NEVER refund your money.
Brian Sutton is amazing, but this website is just a money hungry corporation.
Review by YuDiao8 months ago
You get what they advertise,you get out of it what you put into it.
Review by Kiozio Orrill8 months ago
Artistworks is a great place for musicians.
The teachers are excellent and the structure of the lessons leads to improvement.
I´m part of Howard Levy´s Harmonica School. Howard opened my mind for totally new spaces of music and I definitly wasn´t the player I am (with all my personal deficits) without his teaching and support!
Review by Devrath8 months ago
Great material, videos and having the video exchanges is awesome! Tony puts so much into each video exchange.
Review by Dizzyanna Henrard8 months ago
Awesome platform, with a great opportunity to learn from some of the best teachers.
Review by Dipisha8 months ago
Great lessons. It’s nice to go by a professional instructor ‘s guidance in what order to learn what. It’s great to go a my own pace. My only complaint is that it can be a process to log in or jump around from lesson to lessen. It’s slow and kinda buggy.
Review by Hsiuwen8 months ago
probably one of the best sites on the Web, hands down!
Review by Cydel8 months ago
A fun, creative space that makes you want to visit, talk to Nora, and admire the jewelry. If you find yourself near ArtistWorks, do yourself a favor and go in for a visit.
Review by Cynthiq Lovitch8 months ago
I signed up for a promo an artist advertised on Instagram. Unfortunately artistworks decided to keep my account info and draft my account after the 3 month promo expired. It went unnoticed by me and when I politely asked for a refund for a website and product I haven’t been using, I was told it was “impossible”, and transferred through a phone chain for an hour and a half. I was extremely disappointed by this weird underhanded business practice and I can’t recommend the product anymore. I hope you guys start to utilize more empathic business practices in the future.
Review by Jimme Saffirio8 months ago
The best online music lessons that I have seen.
Review by Sarah lewis Raderecht8 months ago
Excellent teachers !
Review by Rawaz8 months ago
I couldnt get the videos to stream. I think too many people were trying to connect to the server. Would depend on time of day etc...
Review by Maryela8 months ago
A vast online library of lessons ranging from beginner to advanced. One on one video feedback from instructors at the top of their respective genres. Valuable insight from video responses to fellow students. Available 24 hours a day 7 days a week. What's not to like? :)
Review by Gaynelle8 months ago
I think Artistworks is really great! I would recommended everyone, who would like to play or play better! I have been playing the guitar since 25 years, and I can tell, by using Artistworks I became a much better player only in a few months. Paul Gilbert is really an excellent teacher, not only a world famous super-virtuoso "guitar god", but also a very humble person, who is really trying to use all his expertise and experience of decades of high class rock guitar playing for the sake of explaining things as easy as possible. No secrets, no hidden tricks, Paul is giving all his knowledge to the students. With Artistworks, it is really up to You only! All you have to do is practicing, the knowledge you will get here! Paul is also making this with so much humor, the lessons are always fun with him, I laughed a lot. My wife also started playing the piano Artistworks, and she enjoys it a lot and also she develops really quickly!
Review by Theofilius8 months ago
Quality of instruction is tops on this site. My only problem is that when I first joined, I felt the auto-renewal policy was not made explicit enough. Then a year later, when I signed up for another course, I turned off the auto-renewal but found I was still billed for renewal. When I contacted customer service, they did refund my money. However, these two experiences obviously detract from what would otherwise be a great site.
Review by Kiwiward8 months ago
Awesome lessons, easy to use site.
Review by Doritoj9 months ago
The artists featured on this website are very knowledgeable, lessons are valuable, but the customer service experience makes this a BAD product to put your name to. I have reached out to customer service a few times, always receiving some sort of "sorry for the inconvenience, nothing we can do" message and having my case marked as resolved.
The first time was for a lesson issue. The videos had been edited together incorrectly and contained information about the wrong subject. I noticed this was first brought to AW's attention 3 years ago. They have done nothing. Offered me no help for how confusing it was, and how much it hindered my progress.
Another time, I had received a Gift Card for the Chuck Loeb school. Well, now the school is only available as a one-month recurring subscription. The Gift Cards can only be used for 3, 6. and 12 month courses, so now it's useless. Customer service once again let me know there's nothing they can do, but also hey! there's a no refund policy! yay.
Zero personal touch at this company, zero concern for the customer. I would recommend doing further research and finding another resource to use.