Do not ever order from them, I am still shocked from this kind of experiance. Long story short - my package was not delivered nor notice was left in my mail. I contact their service first - why I didn't receive a package in a month, it took them 4 days to answer. After I contacted delivery company, they informed me that package is returning to sender. I contacted ArtisticBae wannabe serive and they told me that they cannot return my money - on very bad english and I quote: Please understand that we did our part to deliver your goods but you didn't cooperate to us.
We apologize but we cannot refund you in this case. So if delivery company doesn't ring on your door, you just threw your money in the air.
Review by Traceii3 months ago
Absolute scam. Order item in September, it's April, and still, nothing.
I have waited 7 months to receive an item and it never arrived. First they told me it was returned to them, and they would offer me a store credit, but then they claimed it was mailed to me, and I should check with my local post office. At the end of the day, they stole my money.
Edit: In their reply, they said that the parcel was delivered, however, I never received the item in question. If I could post images of the Messenger chat with them, it will show that they told me the item was returned to them months ago. They can't even get their story straight.
Review by Vaytan3 months ago
I recently received my order of the following two items:
Artistic Comic Sketch Shirt × 1
White / XL
Line Art Face Shirt × 1
White / XL
Neither one is the XL that I ordered - even though both of the labels say XL. They are very, very small - and do not look like the shirts in the photos, from a fit point of view.
I am usually a L (and I am only 5 feet tall), so I bought XL to ensure that the shirts would be roomy, like they are in the website photos. But they fit me like a M and are very short in the waist.
I am based in South Africa, so I am unable to try to return them (as they were delivered to an address in the US and then brought to me by a family member).
Artistic Bae pretends to welcome reviews. But it doesn't respond to support emails. Feels a lot like a scam.
Review by LondonEye4 months ago
Well I was so scared after reading the reviews, But I finally got my shirt I ordered.. it’s really cute and quality is pretty good, it did take like 2 months but they said it got lost in transit and they answered every email pretty promptly.... I’m definitely satisfied especially after I got so freaked out by some of the reviews lol
Review by AndrewBruce Kundla4 months ago
Stay away from this company. They delete all your comments regarding their horrible customer service and questions regarding shipping and tracking. They have someone privately messaging you every time you complain. They design their website and have western looking models to appeal anyone who will fall for it on social media. They use “marketing” to hype their products but in fact they are trash. Stay away.
Update: I have reported this company to the Federal Trade Comission in the US. Please do so that way this issue can be brought to the FTC’s attention. I used to work for an electronics Chinese company in the US and they did the same practices. Can’t let them get away this time.
Review by Paasché4 months ago
I've been waiting since November (and I'm writing this in March) for my two sweaters. I contacted them in January and they sent me the tracking information, which had on item delivered to Brampton (I'm in Toronto) and another has yet to be updated. The only help I've gotten besides that is a strong encouragement to check with my local post office but that got me no where. This is absolutely unacceptable that I've been waiting nearly half a year for two sweaters. I'm so disappointed, they've been no help whatsoever, and it's clear from the reviews here that most people echo that sentiment. I will be contacting my bank to let them know that I didn't receive what I paid for and get my money back.
Review by Bafford4 months ago
Don't ever ever order from this site, worst online experience I have ever had!
Review by Ikaash4 months ago
Much like everyone else on this review page, I’ve waited months for an item to be delivered. I’m thankful I found this review page, I’ve left multiple emails and received no response. Hey, artisticbae, keep your jacket. Refund the money to my bank account, order #27957. Thanks.
I’m sure there’s enough evidence on the review feed to close your scamming instagram page down.
Review by Turing4 months ago
It's a huge mistake! Nobody should buy anything from here. I ordered #28031 almost a month ago now and still waiting to receive it. It's a scam and people should aware of it. They should be ashamed of themselves ! When you check their facebook page, people are all giving angry expressions and apparently they are also deleting comments !
Review by Sahorsley4 months ago
This is a scam. I ordered a Line Art Embroidery Turtleneck Sweater (order #28195) on 11th February but haven’t received any emails about shipping. I'd like a full refund please !! Do NOT buy from this website.
Review by Steneren4 months ago
This company is a bunch of fraudsters. I waited over a month for my order, when I finally got them, it turned out that one thing is missin, the other is damaged and the third one does not look like the picture on the website. For 3 months I have been fighting the fight with employees, I can not ask for a refund for the missing item and for that which does not look like in their offer. This is the worst online shopping experience. I definitely do not recommend this company!
Review by Rivian4 months ago
If I could leave zero stars, I would. Same as most people on this review site, they charged my credit card immediately... one of my items never showed up (the other one took more than five weeks, and looked very different than it's picture), and when sent a tracking number, it states that it has been sitting in the shipping facility for over a month. They tell you that they welcome all reviews of their company, but there is nowhere to leave a review, negative or otherwise. All of their reviews are listed as positive on their website, but if you do a search of reviews you find ones such as this. DONT BUY FROM THEM, it is a total scam, and the fact that they have ads on FB and Insta makes them seem legit. THEY ARE NOT.
Review by HinaBeg Dutterer4 months ago
This company kept on lying to me. They said they proceed refund for unavailable items on fb msg but then told me they cannot process the refund, and then after I ask them if they think it’s reasonable for them not giving my money back even they couldn’t provide the item I paid, they said they need to confirm with the right department. What the heck is right department? And then they told me my order was shipped but the tracking code is invalid and not able to track anything. I placed my order at the end of January. This is absolutely ridiculous.
Review by Yunal Luchs4 months ago
Everything everyone else has said. This place is a scam. I ordered something over a month ago, needing the items for something specific, and it never shipped. Upon initial inquiry they told me to rest assured because their items take 18-25 days to ship, which is written exactly nowhere on their website. A month later I still don’t have tracking information. I asked for a refund and no one responded. I want a refund.
Review by Lizzybizzy5 months ago
Have placed my order on Jan 25th, Still haven't received my order. It says on the way since Feb 23rd(a month later) and no answer to my emails why is it taking so long. I have to say it looks like a scam and I will proceed to dispute of my payment.
Review by GarethRoberts Crispyy5 months ago
I emailed you guys and even dm’d and no response whatsoever. I have a concern with my package since one of the orders said delivered however it was not delivered. I never received my shirt and it said it was delivered on March 13. I even have a camera outside of my place and no delivery was attempted. The other thing is that how am I able to track the other orders. My order number is 28449. If possible I would like to get a refund on my entire order please
Review by WeeP5 months ago
The good is nowhere since the order was made.
Tried to reach them via email and never get a reply from ArtisticBae for the shipment status.
I also start to suspect that Artisticbae is a scam more than anything else.
I am considering to report this to Paypal as someone suggested above for my complaints on this online store.
Here is my order no: #26772 for your follow up.
I look forward to hearing from you on the shipment arrangement and status. Thanks.
I am still awaiting your confirmation on the delivery date and the estimated arrival date of my order. Please reply ASAP!
May I know when I will get the delivery tracking number from you?
Another six days passed since your last reply. (I have never got any delivery tracking no since my order made in January) Please follow up asap. Thanks.
Review by Ampol5 months ago
I'm fed up with writing reviews but it seems to be the only way to get a response! 2 months since you took my money when i placed my order, contradicting responses, now my tracking # now shows online as "Order not found" - this is ridiculous just REFUND ME MY BLOODY MONEY! Before I take action!
Review by ThierryB5 months ago
I can't express this enough...do not, do not, do notttttt purchase from this company. I'd give them zero stars if I could. I ordered clothing from them in January. It's April and no sweater in sight. It's so interesting how quick they are to take your money, but it will take literal MONTHS to receive what you ordered (if you even receive it). You have to fix this, Artistic Bae. You're a scam. Your mission/purpose states, "Artistic Bae believes beautiful things can make the world a better place" -- define what you mean by "things" because we all know that doesn't include good customer service, time management, organization, or communication with your customers. You say you have no control, but you have SO MANY, MANY unhappy customers (look at them all here! Because we all know you delete them from your insta, FB, and company website). Have control over something other than taking people's money and hoping people forget about ever receiving their order. That's the opposite of "making this world a better place" as you say within your company's purpose. We see you copy/pasting the same vague/lame and empty excuse: "sorry for the delay. We'll look at your order and contact the shipping/warehouse." Fix. This. Do something right or just give up as a business, please. It's not right what you are doing. Amidst all your broken promises of tracking/delivery/etc, I will personally promise you this (that I will never break)-- I'll never, ever recommend you or buy from you again. I'll also keep emailing you every day until that damn sweater is in my mailbox. Cheers.
Review by Tashk5 months ago
A very unreliable seller!!! After not sending me the item, I am still waiting for my refund for almost 2 months!!! And the even stopped answering my emails a week ago((((❗️❗️❗️
Review by Philyppe5 months ago
I STILL HAVEN’T RECEIVED A REFUND
FOR THE ORDER THAT I PLACED WHICH NEVER ARRIVED!!! Don’t EVER order from this company!
Order number : 24211
Review by Sparkle5 months ago
Hi from Hong Kong.
Same case here. I ordered a sweater in October and no news.
Asked for refund since January and got the same reply every time :
＂We have already forwarded your concern to the appropriate department and we are just waiting for an update from them.＂
PLEASE JUST PROCESS MY REFUND.
Review by Ksm Morssink5 months ago
Ordered a phone case a month ago . Says that delivery takes 3-5 weeks. Ok- 5 weeks is up on Sunday but still no sign of shipping or any updates since the order confirmation . Should have read the reviews before ordering . Have tried contacting them via e-mail, Facebook and Instagram- no reply . Very poor service . Fingers crossed I actually get my phone case but at this stage I don’t even know if I want it after experiencing this kind of service . Very very disappointing
Review by Arindra5 months ago
My package was stolen and the company refuses to hear it. I ordered the package in October. It arrived on the 24th of December (the day when there is the most robbery). SHAMEFUL to have waited two months to receive a package that arrives the day when everyone steal and have no help from the company! No excuse, no solution. Result : spend money for nothing, no help, no package, no item, just having to spend money for nothing for a company that is not worth it and is not honest.
No thank you !
Review by KattB Chyr5 months ago
Today I received my order. I have to admit that I did not really expect it anymore as I placed the order on 17/02 and I read all of the bad reviews after my order. I contacted Artistic Bae regularily and most of the time they replied with lame excuses and even sent me a wrong tracking number trying to tell me that they already shipped the order which was obviously a lie. Still - some weeks ago I received a tracking number that seemed to be correct. And today, exactly 25 days later, the order arrived and surprisingly I found the envelope in my postbox.
Still: The quality of the ordered shirt (Cat print, casual shirt) is ridiculous. The garment is of poor quality and not 100% cotton as promised (there are the percentages of 65 an 35 but the rest is in Chinese and I really don't have the patience to find out what the figures mean). The seams are badly processed and there are lose threads everywhere. The buttons are dirty and of the poorest quality you could imagine. And the color looks COMPLETELY different compared to the photos on the website.
Summing it up: Please do yourself a favor and DON'T order stuff from Artistic Bae. It will be a huge hassle and you won't be happy at all.
Still not sending it back. Not even considering the possibility of a refund. "Lost" 26$. Next time I will check trustpilot first.