Wondering experience! Incredible customer service! The dress was gorgeous and very well made. Highly recommended!
Review by Aiselle Jurchela2 months ago
We purchased this outfit (Men's Eastern European Outfit) for my (soon-to-be) husband for our "medieval/viking wedding". I have no words to describe my joy when the outfit arrived, and just how beautiful it is! The craftsmanship is exquisite, the fit perfect, and my man looks positively regal. We got the black overcoat with silver trim (which, by the way, the silver trim is gorgeous) and then the violet tunic for underneath the overcoat (our wedding colors are purple and black, my wedding dress is purple and black with silver trim). We paired this outfit with the "Ragnar pants" in black. Again, he looks absolutely amazing! Thank you so much Armstreet! Not only for the beautiful clothes, but the excellent customer service and quick delivery (from the Ukraine to Las Vegas, Nevada, USA)! We will definitely make purchases from you all in the near future,and recommended your company to all of our friends!
Review by Pastorfestus Intzoglou2 months ago
I have received the custom dress I ordered a while ago and I am amazed with the accuracy of the fit. Since I am very tall, I needed a longer length that grazed the floor and longer in the sleeves, and the dress was made to all my specifications. I love it so much, I want to wear it everyday! Thank you, your seamstresses do high quality work.
Review by LayTasha KitNations3 months ago
I love Armstreet. I'm a repeat customer of theirs as I've bought a few different clothes from them. This was my first time buying shoes. Sadly the wrong ones arrived and they were a bit too snug (I did not measure properly so that part was my fault, so it was a godsend that they weren't the right style). I messaged them with pictures and they promptly got back to me. I sent back the ones I received, to their USA office, and they reimbursed me for the shipping to that office. They sent me a link to their video on how to measure one's foot properly and it helped so much! I just got my new shoes in and they fit perfectly this time! (make sure to watch the video! It's so helpful!) I hope whoever they sell the old shoes to love them as much as I love mine! I will of course continue to purchase from Armstreet. One little hiccups is nothing compared to the quality of their work and the diligence of their customer service! Thank you again!
Review by Koffee5 months ago
Excellent customer service. Items arrived earlier than expected in awesome condition!! Amazing work, very detailed. 10000% satisfied!!! :-)
Despina from Greece.
Review by NancyH5 months ago
Products are very well made and do not degrade in time. I had a problem with a custom belt measurement, it was way too small. Customer service was awesome, I was able to get it exchanged easily. Their products take a while to make and ship, but that's to be expected from such a high quality store. Will buy from again and again
Review by CPom6 months ago
I've purchased a few different things from Armstreet now and have had great experiences each time. This most recent purchase was for a dress and apron for my wife.
I measured incorrectly, and upon receiving, we saw that they were far too large. Immediately, I contacted customer support to ask how I could fix the issue and received a response within moments.
After taking new measurements and the advice of the helpful individual at Armstreet, a new and properly sized garment was on the way. It took only a few days to receive and fit perfectly.
The clothing from them is great quality and looks amazing. My wife and I do reenactments and ArmStreet always comes through. I will definitely make future purchases.
Review by Cheena6 months ago
Armstreet has great customer service. They are prompt with all their email responses. Their product is exactly as I had requested. I have purchased their Paladin armor and it fits like a dream as well as their Kingmaker gambeson. Everything was amazing. They were willing to work out a payment option for me when investing in their product. I'm currently working on accessories for the aforementioned armor and look forward to doing business with them in the future.
Review by Bodhild6 months ago
What a refreshing professional vendor!
My son wanted an 11th century surcoat and shirt gor his sister's wedding. I was concerned about him looking silly.
When it arrived it was really beautiful. I'm no longer worried about it. Beautiful workmanship and he will have it for years. Also ordered custom shoes, also beautifully made, and on time. Highly recommend!
Review by Sarvansh6 months ago
I bought the "Lost princess" gloves, my first order in this shop, and I am aboslutely satisfied. The quality of the materials and of the craftsmanship is excellent.
I ordered from Italy and of course the shipment took its time (about a month). I contacted the customer support to be updated on the state of the shipment and I was replied quickly and effectively.
Review by Zachmans6 months ago
Outstanding customer service and top quality products! I’ve ordered complete sets of armor, a pair of boots, and recently 4 plate armor pieces from Armstreet and they exceled every time. My most recent ordered required a fair share of customization and Armstreet made sure to capture all the elements that I asked for. From quick responses all the way to last minute addition, the customer service was nothing under the best. At times I felt as if I was being too much of a needy or demanding customer but the service reps ensured me that I was of zero inconvience and adjusted my orders immediately. I will always recommend the guys and gals at Armstreet to all my friends and any passerbyers that compliment/ask about my armors. Go visit their website already :)!
Review by Simorley Arvela7 months ago
The WOW Factor is off the charts!
The quality of the material and craftsmanship is astounding.
You made a customer for life.
Review by Stellaard7 months ago
I ordered a pair of boots for festival and everyday wear. Customer service was really quick to respond with any questions I had after placing the order. After the boots were shipped, they arrived much faster than I had expected! The boots fit great and are incredibly comfortable. I am very happy with my purchase, and I feel like I'm going to be a return customer.
Review by Rangimahora Cwajgenbaum7 months ago
Excellent quality and superior service. All of my questions were answered by a very friendly staff and my order arrived quickly! When I opened the package I was blown away with the quality of the materials used, the craftsmanship was excellent with incredible attention to detail. Very authentic. I will be a repeat customer.
Review by Asbjorn7 months ago
Amazing product and communication through the whole process, would recommend to anyone! :)
Review by Synixx Abinante8 months ago
I bought a dress made to measure, the dress is perfect and beautiful, they have been very kind and answer to the emails soon.
Review by HengYing Whidborne8 months ago
ArmStreet is the very best for medieval clothing. The quality of their garments is exceptional. The fine linen and quality wool are stunning. Their exclusive trims are beautiful and something that you would expect to see in a museum. I have been a satisfied customer for many years and always look forward to shopping at ArmStreet.
Review by KamelY8 months ago
I am totally in love with this company. From start to finish they where polite, helpful and quick to respond to my questions.
The quality they supply is truly amazing and I can't wait to order more. I will absolutely recommend Armstreet to everyone.
Review by Bafford9 months ago
I've been a ArmStreet customer for a while and have ordered a lot of stuff from them.
Their clothes and accessories are of amazing quality. The customer service is also great and will do their best to work with you.
I highly recommend!
Review by Himoz9 months ago
My tailor lives half a continent away from me, but the fit is perfect, the designs are very stylish and the communication is both quick and helpful!
Review by Yoennys Verburgt9 months ago
Bought a klappvisor bascinet that was in stock + an orle to go over it and everything went very smooth and nice, good communication and customer service (thanks to Alyona) and fast shipping!
The only thing is that the helmet was just securely wrapped with paper and padding, might have used box instead but nevertheless the helmet is solid and well built and arrived without a dent, works fine and is impressive to look at, definitely a beautiful and quality product!!
So overall excellent stuff and excellent service from them!
Review by Toyaa Halol9 months ago
CUSTOMER SERVICE: Three stars. My maid of honor is a larger woman. She contacted ArmStreet early on to see if they could accommodate her size, and was told that a custom gown would be no problem. Later she asked about a specific dress, the Archeress. ArmStreet told her she’d be fine as long as her bust was under X amount, which it was. Once I was certain my friend would be able to get a dress that matched the rest of what we’d picked, I submitted our order. Then “Anna” from customer service contacted me/us, and the fat-shaming began. My best friend was humiliated, and boy, was I ticked off. My friend had done so much work ahead of time to avoid this; moreover, the fat-shaming was entirely unnecessary and unprofessional.
“Anna”, my friend, and I exchanged emails back and forth for some time, and while there was some back-pedaling on the part of the “service” agent, it was not a pleasant experience. Another gown – White Swan – was suggested as an alternative, which was both good and bad. My friend loved it, but hadn't been sure she’d be able to do in a color other than white; besides that, she’d set her heart on the Archeress.
Between 40 and 60 emails were exchanged in total, and in that time, there arose two other complications: 1) I’d tried to order in April for the October wedding to ensure that my women had ~6 weeks after delivery to get alterations done (if necessary). We were getting too close to that 6-week deadline, and I found out that not only were the dresses not shipped, they hadn’t even been made yet! “Anna” had put the entire order on hold while we resolved the maid-of-honor’s dress issue! 2) I’d ordered Greensleeves for myself, in the less expensive linen, but was being charged the full wool price. That issue was resolved once I showed them the math, thankfully, and was a small enough hurdle.
At that time, a new customer service agent (presumably a superior) “Alyona” was involved. Immediately the whole debacle began to get resolved. The majority of the order was made and shipped (expedited, and free of extra charge) to me; my friend’s dress situation was resolved; apologies were made, and her White Swan dress in midnight blue was shipped to her – express – to ensure it arrived before the wedding.
Had “Alyona” been the only person we worked with, we would unreservedly give Customer Service a 5-star review. It’s not that we expect there to be no problems whatsoever. It’s the way the problems are handled that determine our review. “Alyona” was courteous, and prompt in all her correspondence, and got everything fixed. But “Anna’s” mistakes and inability to fix things took their toll on the overall experience.
PRODUCT: 4.5-star reviews from everyone in the wedding. Every dress was made exactly to order, and fit like a dream. We’d asked to have the gowns shortened the smallest amount from standard so no one would trip, and the lengths were perfect. No one needed anything in the way of alterations, and everything was comfortable (to the surprise of some friends, who’d expected a stiff or awkward feel).
The only reason I’m not submitting a perfect 5 for the product is because: 1) When I washed the Greensleeves overdress (inside out to protect the beading and on delicate with warm-cool water as per ArmStreet’s suggestions for the care of all other dresses), some of the beading around the neckline broke off. It shouldn’t be too hard to find matching gold tube beads and sew them back on, theoretically, but I doubt it will ever get done; I’m not good with a needle. 2) The thick, lumpy seam on the inside of the heel/ankle of the shoe rubbed blisters into my feet within moments. I wrapped my feet in Band-Aids for the ceremony and still had to take them off for the reception. I think the shoe was built based on the “standard size” (4) they asked for in addition to custom measurements. My “standard size” was either a 4 or a 10, depending on which part of my foot is being considered. They were definitely too narrow. But the seam’s thickness and location seem to be a design flaw.
Review by Virgilio V9 months ago
Very prompt in responding to emails. Great quality and extremely beautiful dresses. Overall such a great company and cannot wait til the Medieval Themed Wedding this dress was purchased for in April it is perfect!
Review by Nielson Zilionis9 months ago
i ordered a sword and it arrived damage . i have had nothing but trouble trying to get my money back from them . i do not recommend
Review by KermyDFrog9 months ago
Ordered a custom tunic and overcoat, after a few weeks of back and forth (I had MANY questions) Customer service was outstanding and very friendly/patient will all my questions.
It took a little while to get my products but international shipping always does, it was well worth the wait.
The outfit looks amazing and is comfortable, the materials used and the stitching are excellent quality, couldn't be more pleased.