Hard to work with. Did not follow through on royalty payments - paid 14 cents on a $12.99 book (!). Had to complain to head of marketing. A year later, they gave my EXACT book title away to another author!! This second book had the same general storyline as mine. UNBELIEVABLE.
Review by Dhanny Tigranyan3 months ago
AN EXTREMELY PAINFUL 4 MONTH PROCESS: UNNECESSARY ROAD BLOCKS EG. COPYRIGHTS, PERMISSION SLIPS. THEY WERE UNDER A DELUGE OF BOOKS, AND ALL IT WAS JUST A TACTIC TO DELAY MINE UNTIL IT ITS TURN IN THE CUE, HAD THEY ONLY READ THE BOOK FIRST, A LOT OF THE ISSUES COULD HAVE BEEN AVOIDED, I PROVIDED COVER. AND PROOFED TEXT. THEY COULD NOT ACCEPT PDF FILES. IMAGES IN THE TEXT FOLIO MIX HAD TO BE DISMANTED, THEN PRINTED SMALLER THAN REQUESTED,
Review by Oloa3 months ago
Staff was always responsive and helpful
Review by Chris Buchholz3 months ago
Archway staff were helpful, insightful and encouraging during a process of gathering the many elements to publish a book. My one concern would have been my primary contact during the process left for another job and I was not informed of her leaving until several weeks after she had left.
I also was surprised about the quality of some of staff spelling, like the introduction to this review request, there is a misspelling on it. There were also some bad sites that were attached to people's emails.
Review by Harise4 months ago
As a new author, I had no idea what most of the terminology meant. A more detailed explanation of the process and what each step required would have been helpful. I, admittedly, hit several stumbling blocks that were of my own doing, however, a little more encouragement would have been helpful. Many times when I asked for help or explanation my requests were met with a sense of annoyance. Luckily I engaged a graphic designer who was familiar with the process. There were a couple of services in my package (that I paid for) but didn't use. When I requested credit toward another service the answer was simply "no". Seems unreasonable. My book turned out great, though, and I'm hoping I will get asked to do another by your parent company.
Review by ChrissyCanada Appezzato4 months ago
I was disappointed in the support provided. This was my first book to be published, and I was told I would be led by the hand every step of the way with lots of input and advice. I was mostly sent emails that asked me to approve this or that. I even had to request that my book trailer be added to my website, and had to think of this myself. For marketing, I was just sent a box of stuff. No direction, no watch this video, etc.
Yes, disappointed for what I paid.
Review by MolissaR4 months ago
The publishing portion went very well publishing my children’s book, but the printing company has put out poor quality books with defects ranging from large bubbles on the page behind the front cover, bubbles on the page behind the back cover, pages not cut apart, and improperly glued spine making the spine look like it has been broken. At least 60% of my shipment was defective. I’m having a book signing event in one day and probably won’t have enough books available for sale. Also, the printing company uses thin paper that is not very practical for a child’s handling. I would recommend Archway change their printing company if they want to have a good reputation to get new author’s business. The author should not have to be the quality control inspector, but be able to open a box with confidence that the books are a good quality.
Review by Crystalynn Lenox4 months ago
I had purchased the marketing package and then decided I didn't want it. I was told as long as I cancelled it before the payments were complete, I would pay a $75.00 fee, but the rest of the money I had paid in would be refunded. Not only has it been over two months and I haven't been refunded, but you all keep charging my credit card for another payment. I have emailed two different people about this issue with no response. I'm not happy at all with how you all have run this part of the support piece.
Review by Pryor4 months ago
They did an amazing job helping me I’d recommend them to any new upcoming authors
Review by Sternchen4 months ago
I absolutely love Archway publishing! I waited over three years to republish my book, for fear of being taken advantage of again like I was for my first Publishing House. I happened upon Archway by pure chance, thank God! and I've been in awe ever since. They have been absolutely fantastic this entire journey! I am so grateful for all their information and knowledge, their dedication to making your book the best and just how sweet and thoughtful and amazing the entire staff is! Highly highly highly recommend Archway for any and all future publications.
Review by Nagindas4 months ago
Initial contacts were very positive and energizing. Later contacts not so much. Royalty payment terms are very long, given today's instant communications. Telephone assistance was at times problematic, as I had trouble understanding thick accent and soft voice.
Review by Sixde4 months ago
Very happy with the process, the scope of work and most of all, the associates I worked with. Incredible staff of talented professionals that really understand the goal.
Review by Derreck Meara4 months ago
I was told a consultant would be with me throughout the process, but that is not the case. Each step someone else is your contact. There was a lack of personal engagement. If you have a question, right away you are told there is an 'extra' cost. The discount format does not allow for consignment unless you buy a whole lot of books. I am not talking 50 but much more. The design work was great, but I wish they were more up front, had author friendly discounts, and were more personable.
Review by Taylin4 months ago
My book was printed with an illustration missing-an error on the side of Archway. I have called and emailed numerous times and keep getting the run around. I have had people unknowingly purchase the book already with the missing illustration as it is still available. I am still waiting on the mistake to be fixed as well as having someone from Archway reach out to me. After the amount I paid to have my book published, this is simply unacceptable.
Review by Martildah4 months ago
Everyone was helpful, and friendly, and careful to explain every step in the publishing process to me.
Review by Babaluche4 months ago
Thank you Archway for your professionalism and expertise. Your support team is friendly and approachable with any questions. I had a good experience here.
Review by Swanepoel Zigmont4 months ago
Archway has been an encouraging and helpful resource. My book, "Proceed to Remembrance" Is published! Thank you Archway for showing me the way.
Review by Efgdte4 months ago
Archway Publishing is good with their customers. However, the marketing department is a little pushy to get you to buy additional items, not in your package.
Review by Harrietta Byvik5 months ago
I have published with Archway publishing for my first book and had worked with some amazing people. Most of the people I worked with are great and communicate well. The good out ways the bad and I will be publishing my third book as well. I also like that you can look at what is selling such as ebook or soft cover and where. I have never had a problem receiving my royalties.
Review by BudgieBeak5 months ago
Excellent, friendly and courteous customer service. Yes, I would recommend Archway publishing to other writers.
Review by Sandeepa Isenegger5 months ago
Very professional, kind, and courteous team!
I am very pleased with the quality of their service!
Kudos the Archway!
Review by Fungie5 months ago
I am highly impressed by the super fast production of my book.
The support staff was amazing.
Glad I used Archway ...backed by Simon & Schuster.
Review by Sunhong Russart5 months ago
I have published three books with Archway since 2017. I have been very pleased with all that they have done for me. I recently won a book award on my book "The Remarkable Story of Willie the Crow". It is because of Archway and the staff that I have worked with. You definitely get what you pay for with Archway. I hope to enjoy many more books published through them.
Review by Burnley6 months ago
Everyone at Archway Publishing, from the very beginning of my journey, has been nothing but professional, supportive, and very helpful. I have received the advice and information along the way that allowed me to make the best decisions for what I needed. Thank you, Archway Publishing!