Order something yesterday and today received an email that the money is refunded and they are not going to deliver. There was no communication why this happened, so very bad experience.
Review by Kellerbräu4 years ago
Really happy with the service from aquariumonline.co.uk.
Prior to ordering I was a little concerned. I have found that some couriers used by merchants have to have a signature during office hours when there is no-one at home to sign! I needn't have worried. On raising this with Kev at aquariumonline.co.uk, he understood and gave a very helpful response with more than one option. A message was left on the packet to leave it in a designated 'safe place' - simple.
I responded to Kev late evening, he responded straight away saying that he would post the next day for delivery Friday, and it arrived well packaged and as promised.
Friendly, professional and efficient - I would highly recommend this company and I for one will keep ordering from them! A1!
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