I recently read the reviews after I may an order using aquarelle.es I was nervous as I read a few negative reviews. However, my purchase which was for Madrid was spot on. It arrived between the given time. The flowers were not destroyed and looked amazing. Happy with the service given.
Review by Ianwright1 month ago
Although I had the recipient’s phone number wrong - I was quickly advised of the situation and the beautiful flowers arrived looking just as fresh the next day!
Great service - great flowers!
Review by Lockoss1 month ago
Bouquet et respect du timing : impeccable ! Merci.
Review by SteveandHelen Chesterflatt1 month ago
Excellente prestation. Merci
Review by Sobell Hughis2 months ago
tres beau bouquet conforme a la photo bien emballé livré en temps et en heur
Review by NPatel2 months ago
Dear Aquarelle team,
I would like to share with you that my order date was on 24th of September 2019
And it arrived to her on 26th of September 2019
And 24th of September was her birthday date
And your service made her cry over the phone when she was talking to your guest relation staff
You made my gift to her a reason to make her crying instead of making her happy
And my gift is the reason
It’s because of me that I selected your shop
And you told her on 25th if September 2019 that the flowers is delivered to her address at the concierge
She get dressed and went down to the concierge and she was shocked because at the concierge they told her nothing has been delivered to us
She called your guest relation staff from there they said sorry we will deliver tomorrow
Which kind of service is that from your customer service till the car go company that you are dealing with
After that you changed the cargo company and you sent the flowers via TNT cargo
First you made my gift meaningless and silly because it’s not delivered on time
Second you made my sister cry because of your way service and your lies to her
Third she waited you at home 4 hours every day to receive the flowers for the dates 24, 25, & 26th of September 2019
Fourth we spent so much time, effort, stress, and money because the phone calls that both of us made including international phone calls because I live in Turkey
I don’t want to deal with your shop again
And I will not recommend you for anyone
Not only this and I will give bad feedback about you which I started already on social media
And you don’t deserve the money that I paid for you
It’s not big amount of money it’s only 42 euros but really you don’t deserve it
Actually you should return it back to me
Dear Aquarelle team,
I got so many emails from you telling me that you are sorry
Did you read complain?.
Your guest relation team said that I should refund the money, because that my order is not delivered on the date that I mentioned in my order.
But unfortunately till now I didn’t receive anything.
Review by Vevita Fishbaugh2 months ago
Review by Guido2 months ago
Excellent.....Rapidité. Top qualité. Photo conforme.
Review by JBNuke2 months ago
cool et le coup de la photo gratos c est super
Review by Musicus2 months ago
Excellent rapport qualité/prix.
Jamais de mauvaise surprise. La photo du bouquet avant transport correspond exactement au bouquet reçu.
Review by Acey Grainey2 months ago
Bouquet au top
Review by Deiane Rasuole2 months ago
The flowers were beautiful and was total value for money.
The only challenge I had was the timing was not followed, I had requested from 9 - 11am, however, the flowers reached at 11.30pm
Review by CHonza Freriks2 months ago
Super!!! Aquarelle c’est top!!!
Review by Keitrick2 months ago
Trs bon service
Review by Glorfindel3 months ago
So bad customer service
My order no is 8846509
I ordered it on the 24th of September 2019
They sent to me an email that they will deliver it to the address which I mentioned on the same date
It was my Sister’s birthday and till now the order isn’t delivered
They sent to me another email that my order is delivered but at the same time I was on the phone with my sister when I reverted this email
Which is a big lie “ the last email”
My sister called them and they said sorry we will send chocolate with the flowers as a compensation
We don’t need the chocolate, we spent more offer and time to receive the order since the last 24 hours and the order is not delivered yet
They said to my sister sorry we will deliver tomorrow 26th September
They made my gift so silly
I made my order fro Turkey and I selected this flower shop because that a friend of mine recommended it for me but unfortunately I am disappointed
The gift now is meaningless
Review by Yuanquin3 months ago
Parece que debería haber leído opiniones antes de contratar sus servicios. Como le ha pasado a la mayoría de la gente nunca hicieron la entrega, el servicio de atención del cliente es malo y ni hablemos de un reembolso. Nada recomendable, seguro que hay muchas otras opciones mejores.
Apparently I should have read these comments before using their service. As many users say, the flowers were never delivered, customer service is awful and forget about getting your money back. I can't recommend this company to anyone, I'm sure there are many other options out there that are much better.
Review by Vieva Kasandra3 months ago
Has to be a fake company, no flowers delivered and have sent them multiple emails but no reply and the phone numbers they give both don't work.