Terrible service with online orders - twice now I've ordered and selected 'deliver to my Apotek' with the stated 3-4 days delivery. On both occasions I had to email them asking where the order was (after waiting 5 days) or for any type of communication. No answers. This past order I received an email completely unrelated to my kundservice query that they were out of some items on the order (after waiting 5 days to even look at it, I guess) and that they would offer me 25% off another item with that coupon expiring in 5 days! Yeah, right! The coupon would expire before they even open the order. I still don't have the order, despite their apologies and telling me that it will 'ship out soon.' What does 'soon' mean to them? Zero stars. Fool me twice, shame on me! Order from apotea.se instead.
Review by Junkfoodbrain Uzonwanne4 months ago
The worst service with online orders I’ve ever experienced.
Order should have been delivered home the next day, however more than a week passed, still haven’t received it. All products were in stock when ordering. Customer support doesn’t give any explanation. Last days when calling auto reply says - sorry, we were supposed to close the support earlier than usually (and it’s around 12-00!). Are they trying to avoid responsibility like this?! I ordered medicines, not clothes or so, how can I wait for so long without any reply?! Don’t recommend to anyone to order online from this pharmacy!
Review by Wlodzimierz1 year ago
Never had any issues with online orders. Timely delivery and good web prices with high discounts.
Apotek Hjärtat is rated 2.0 based on
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