Personally I did not have the best experience getting my scooter, yet here I am still giving them 5 stars.
I faced almost 2 weeks of delays on my mercane wide wheel because of customs and canada post processing time since this was a preorder I had already been waiting and was losing patience. When it finally arrived it look huge, clunky and I felt disappointed, especially since there was damage (albeit very minor looking at it calmly now) from shipping.
Through it all Chris and Maciek did their best to ensure I was comfortable, they went above and beyond in a few different ways to make sure I was satisfied and in the end I am now ecstatic with my purchase. Two top notch lads you can trust, running a Canadian business that I'm proud to support. Cheers.
Review by Yiquan Derrow1 month ago
The service that I received from Apollomvmt was fabulous. I had many questions before purchase and they answered them all with no pressure and in a timely manner. Post-purchase, they followed through with instructional videos and even answered the phone to address a question. Keep up the great service team Apollomvmt.
WideWheel Single motor - Overall
This is a gorgeous machine with performance to match. It is solid as a rock. Acceleration is exhilarating and the battery goes on and on. I read some reviews about folding issues and don't see the problem; folding is simple and straightforward. Overall, I definitely recommend this scooter.
I have used my unit 5 times so far. Riding for up to 1 1/2 hours without exhausting the battery. At some point I will ride until it runs dry just to know how far it takes me, but I am thoroughly satisfied with the distance that I am getting out of this unit.
My son and I (combined weight 255 lbs) have taken the scooter for a couple 40 minute rides, and the performance was surprisingly good. It slows on inclines with so much weight, but gets you over the hump.
The ride is quite comfortable. On rough pavement you will definitely feel the bumps. However on smooth pavement it is exceptionally comfortable. The large platform allows you to adjust your stance to your comfort.
Areas for improvement
1. The display shows voltage which I question as an effective way to indicate charge level. How is the user supposed to know when to head for a charger?
2. The control panel takes some getting used to. If you press and hold longer than the prescribed time for example, the expected feature will not be enabled. It took me a while to toggle power modes. So far, I have not been able to get the light to go on following the instructions to the letter.
3. At this price point, an app would be a great addition.
Review by Frnk CustomerDee1 month ago
Review by Watertight1 month ago
Order arrived very quickly and in good condition!
Review by Sharip Mpangile1 month ago
Great communication, pricing, and amazing customer experience . Even the shipping was quick !!
Great experience would recommend to anyone
who may not have had good experiences purchasing online before. Let’s not forget about the world class products they sell too!!
Review by Aleijde Coglar2 months ago
That was a great experience!!!
I really love my scooter!
It's fast and has a great quality.
I'm planning to buy an electric bike from Apollomvmt in the future if i get a decent job after graduation.
Review by Prasadarao Kusnaety2 months ago
Very professional guys.
Review by Sheindy2 months ago
I work for a TV show and things move very quickly in the film industry - it can be very demanding and require accommodating extremely short turnarounds and last minute requests. Chris was so incredibly helpful and accommodating, truly going the extra distance to ensure we were taken care of and were getting what we needed. This is a huge compliment from someone who deals with a wide variety of vendors, the customer service and communication were truly exceptional, thank you!!
Review by Diaconu2 months ago
Gooday.,,, had an issue that the company looked after right away,,,, I bought the Mercane Widewheel dual (1000w,,,,13.2ah battery),,and really enjoy this scooter. It arrived timely in good condition.Went back and forth with customer service about a couple things and they were great,,, highly recommend this new company,,, simply because,,,product is great but just as important,,,so is the customer service.!
Chris and company get 2 thumbs up from me!
Review by Dappa2 months ago
Chris and Maciek gave a super service from first contact, to test drive, to order follow up and delivery. I look forward in checking their business grow!
Review by Radmard2 months ago
I'm just going to echo what everybody else has said. UPS is terrible, and so they had to actually ship the scooter back across the country to change a label or some nonsense. Chris, in particular, was up front with the issue, stayed on top of it, and then expedited the shipping back, so even though the scooter traversed most of Canada twice, It still showed up only a couple of days late. Can't say enough good things about Apollo (or enough bad things about UPS).
The scooter is also great. Much better than my old one.
Review by Alidag2 months ago
Son loves this scooter, I would recommend it
For anyone looking.
Review by Nicknick2 months ago
When I ordered my Mercane PRO, I knew I had to face a delay to get the latest version and Chris was there from day one to give me a clear statement on my order. Even if it took a few more days than expected, I had an exceptional service from Chris who was on line days and evenings to answer with a lot of patience.
I strongly recommend to buy this incredible electric scooter from Appollo. It's the place where you'll get the best service you can get.
Review by Amlis2 months ago
Chris and Maciek know scooters and are readily available to answer your questions both before and after purchase!
They were really helpful in determining which scooter would be appropriate for my needs while considering budget.
Any time I had a question along the way, they were eager to answer.
I would definitely purchase from Apollomvmt again!
Review by Suzey Ornduff2 months ago
Very good quality i recomend for all good service in work
Review by AnnoyedShopper Oyemi2 months ago
Really easy ordering and great product!
Review by Orangio Subzwari2 months ago
My Mercane wide wheel scooter is amazing! I am a heavy guy and it have absolutely no problem to climb hills!!! Rides well in all conditions, easy to fold and able to ride on most surfaces. To me it worth the extra $ it costs, no doubt! Thanks Apollo for good service.
Review by Premtime Amadormanshadi2 months ago
Best service of any online retailer I've ever dealt with. Seriously! These guys are the real deal and are always around to answer any questions you have. Also their prices are fantastic. Highly recommend!
Review by Biochickiee3 months ago
A simple review is not enough to express my gratitude, appreciate and satisfaction with Apollo’s service, attention to my questions and diligence in ensuring that I was well educated and informed on the product that I was purchasing. From the first conversation, I knew that I was receiving a service that high-end retailers would be envious of. The products they carry are incredibly well priced against the completion, but the selling feature is truly the user experience when it comes to ordering: seamless, trusted, impeccably fast. Thank you Apollo for delivering an outstanding product complete with a 5-star customer experience that I’ll never forget!
Review by CCalloway Alchorn3 months ago
I purchased Mercane 1000 Watts in the first week of June, how happy I was / I am with product I end up buying a second one 500 Watts for my girlfriend, both orders arrived very quick. I received an exceptional customer service from Chris at Apollomvmt, Chris answered his phone even after the business hours with all the questions I had. Based on my experience with Apollo I would highly recommend Apollomvmt, its Canadian company based in Montreal and they stand by the products they sale.
Thank you Chris for the wonderful experience.
Omar from Toronto
Review by ItsOne3 months ago
Great customer service, Chris went above & beyond with ensuring my scooter got delivered to my home.
Review by Shayak3 months ago
Best pre-delivery customer service have ever experienced. Great work, keep it up.
Review by Jaseeh3 months ago
They reached out immediately when a shipment was going to be later than expected. Offered up some choices to me to make up for time during the delay. They stayed in constant contact and followed up immediately with shipment inde the product arrived.
Review by Samantharaiderbrown Higgitt3 months ago
I did a bunch of research for what is the best bang for your buck and came up with the Wide Wheel Pro. I have been riding it for a couple of weeks now and I could not be more pleased with my decision. The build quality seems very good but the power is insane! I bought this almost purely just for fun but I find myself using it as transport for light shopping trips because it’s faster in the city than driving my car and a lot more fun. I could go on and on how much fun it is and how fast it goes but at the end of the day I can’t see anyone being disappointed with this scooter. The other thing that is just as pleasing as the scooter is the people I bought it from you can buy this unit from a bunch of different places but these are the folks to get it from first class service! This has probably been one of my favourite purchasing experiences in a while enough said I’m a happy dude👍🏽