Stayed in the Central budget studio in Amsterdam which was sufficient to our needs up until the lack of a deposit refund.
We had placed a €150 security deposit and was told we would get this back at a maximum of 3 weeks after check out. 5 weeks later we are yet to receive our deposit back and after a number of emails we are yet to have any sort of a response.
I would not recommend, unless you want to be ripped off by an ignorant company.
Review by Purayil1 year ago
Apartments Unlimited lied to me and I have it in writing. This makes it a company I would not do business with under any circumstance. They promised me in writing a refund of one night, of a 6 night paid stay , and never paid it even after numerous emails.
I booked an apartment in Amsterdam with them. They required 100% payment upfront + 250 euros security deposit. We sent them the full amount. Our flight was cancelled due to weather conditions in Amsterdam airport- the whole airport was closed down December 11 2018, due to snow storms . We immediately contacted all parties , and received a full refund on all our prepaid tickets, including air tickets,(El AL) taxi pick-up, Museum tickets (Anne Frank) and theatre tickets (toneelgroep Amsterdam).The only company who refused to give us a refund was Apartments Unlimited, however they did agree to return our security deposit and refund the one night in which the Snow storm closed the airport . Naturally we could hardly have done any damage to an apartment we did not set foot in. However when we received the refund, I noticed some time after ,the one night stay had not been refunded. (we had paid for 6 nights- I expexted a one night refund as promised) After writing to them and asking them to keep their word and refund that one night , Rui Bandeira , the manager ,replied that it was too late, 4 months had passed.
which means he lied to me in writing .
A company that lies is not to be trusted!
Review by JohnParsons2 years ago
Whereas larger companies suffer from a lot of background noise when it comes to information-flow, Apartments-Unlimited offers tailored workforce and flexibility combined with attention to detail. Simultaneously steering us - about subjects unknown to us - into successful business results. That creates a lot of trust! Thanks team apartment-unlimited.
Review by Trombone2 years ago
Everything done with great care, eye for detail and reliable. Personal touch, attentive, and great sense for quality!
Review by AandM2 years ago
I have great contact with the people behind AU, but the bookings are very low. I like to see more active selling activity and/or advise what the owner of the property can do to sell more.
Review by Flagrant2 years ago
Apartments Unlimited is always prompt to help with options on the apartments range and also makes the booking and paperwork easier for the client. Everything is well explained and clear on what you get and how to get to your destination.
Review by Malialouise2 years ago
Apartments Unlimited manage everything for me, from answering email, keeping the calendars up to date and sorting out all those little questions and problems guest have. All i do is sit back and wait for the guest to arrive. Couldn't be easier! Well, it could. I could also use their check-in and cleaning service but then what am i going to do with all the free time?
Top notch service, pleasant and friendly staff and flexible to work with my needs. i really believe they are looking out for my best interests.
Review by Floroiu2 years ago
The staff is very helpful, patient and kind. I love the fact that they give you personal attention and don't rush to make a sale. Also good that it's a small company so you know who you are talking to.
Review by Manojkumar2 years ago
They help you with finding the best options, take all the time, ask for specials with there hosts and get back to you. Really great.
Review by Wisco Flammild2 years ago
The team of Apartment unlimited is friendly, professional, putting the interest of the client first, helpful. I recommendate this company for guests looking for a nice quality place to stay and for homeowners who want to let their apartment. Perfect!
Review by AsmoDEUS3 years ago
At AU they really understand the needs of their travellers. I have a guestroom and the guests I receive through AU are always well-informed, and very friendly.
Review by LessPlayFairplay3 years ago
I used the services of Apartments Unlimited over the last year to rent out my property in Amsterdam. They were a pleasure to work with and I didn't have to worry about the guests that were staying in my home. Thanks again!
Apartments Unlimited is rated 4.0 based on
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