This site describes itself as Kaspersky S.E.A Official Online eStore, while Kaspersky head office describes it merely as a reseller and their Official online store as Digital River. However I fail to understand how it can override a refund authorisation given by Kaspersky Lab head office for a failed installation, which Kaspersky Lab itself was unable to fix. The site is therefore not trustworthy by holding onto money that the real Kaspersky head office has deemed should be refunded. It is not a safe site to use, so this is a warning to potential customers to use the official Kaspersky download site. If something goes wrong beyond your control you will lose your money.
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