Really bad experience with AndLight! Ordered lights 8 months ago, due to factory lead times it took several months to get the lights in stock (obviously out of AndLight’s control). Once they were in stock I was billed and they were apparently sent to me in Spain, however, two months later I still don’t have the lights and AndLight have not replied to my last three emails. So, €500 down, no lamps, and no communication from AndLight. DO NOT USE!!
Review by Osayoname2 months ago
All good. Thanks!
Review by Maliush3 months ago
Products arrived very quickly. A good range to choose from.
Review by Fdk4 months ago
Quick and effective service.. I love my new lamp
Review by Haefaeresham4 months ago
Delivered to UK with an EU plug and no adapter. No mention of this on their product page and was told that's entirely normal and their policy is that customers cover costs of returns to Denmark. First time I've bought something from Europe that I can't use once it arrived, so not that normal really.
Poor experience. Now have a light I can't plug in without cutting the moulded plug off, or using a permanent adapter. That, or a UPS bill to send something they can't be bothered to describe properly back across the sea.
Polite customer service but hardly makes up for the fact. Won't be returning to AndLight and suggest UK customers stick to stores with a little more empathy for our plug sockets.
Edit (10/05/19), pasted email thread so readers have full context of AndLight's reply to this review. I didn't chop the plug off, so I'm not sure what the return part is about.
On 10 May 2019, at 15:11, Andlight.com wrote:
I am very sorry that this is the way you see our way of assisting you.
We have tried to accommodate your concern of costs as due to return.
We hope that you will be happy about your new lamp, but I must point out, that any change of the lamp and design withdraws the opportunity for claim and return.
We wish you a pleasant weekend.
On 10 May 2019, at 15:06, Christopher wrote:
That’s not entirely the case, you were given an opportunity to find a fit solution to my case from my first email, customers shouldn’t have to negotiate for service. You chose to link me to your standard return policy and tell me it was normal to not inform people of a crucial detail.
My rating was fully considered, I believe I’ve had an unacceptable experience, you sent me something I couldn’t use and told me it was ok, it’s not. My rating won’t change now you’ve taken a moment to realise your policy and original stance was frankly rubbish, potential customers (from the UK in particular) should be aware before doing business with you.
It should’ve been your immediate reply to offer a return label, as not describing the product was entirely within your control and responsibility as a business. Failing a return, offering an adapter would’ve also been fine.
I’ve since purchased a fixed adapter and won’t be returning the product. By all means process a refund of £4.79 should you feel a need to cover the cost.
On 10 May 2019, at 11:54, Andlight.com wrote:
We fully understand your frustration when you have ordered a product that wasn't as expected.
I see that you have already placed a review on Truspilot, despite we didn't have the possibility or time to find a fit solution for your case.
However we still wish to close this case best way possible.
I have attached a return label for your order. This way you won't have any cost due to the return.
We kindly ask you to pack the lamp as when you received it, without damaging the packaging.
Of course we also wish you to have a second thought of your review, as we think it is a bit harsh to review us as an "Bad – unacceptable experience, unreasonable and rude conduct.", as this were never our intention.
As soon as we have received your return, we will make the refund of your order.
Review by Laurayyy5 months ago
I have ordered from Andlight a couple of times now and I have found them to be excellent. Vast selection, all original products, great courier delivery service and returns options. I called once to discuss my order and the lady was professional and courteous. I am perplexed by people who have issue with them...they are a European company so of course your light will come with an eu plug where applicable! People can be so unreasonable! I for one will be ordering from them again.
Review by Merisdy8 months ago
I ordered 3 lamps on the 27 th of November and I still haven't recieved them.
The customer service is unacceptable because the company does not give the information it should on time. They cannot answer a simple question as to when the date of the shipping is due. After a week they gave me information that some lamps are not in stock.
Can you believe that? I would suggest to order in another shop that handles the shipping on time and doesn't decieve their clients.
I have e-mails to confirm this if anyone is intetested.
Review by Seascape8 months ago
Top! Alt ok...
Review by Cymino Vidalis9 months ago
Great original product, shipped to UK with no issues....thanks!
Review by Brunnie9 months ago
Great assortment, good prices and fast delivery.
Review by Madelca9 months ago
Very good service, help me a great deal
Review by Wisernow10 months ago
Competitive prices and extremely fast delivery!
Review by Zeimm1 year ago
Bra service. :-)
Review by Jeancc1 year ago
Better prices for lamps can be found compared to the market. Fast delivery.
Review by Anotherty1 year ago
God og hurtig serve.
Review by Apryle1 year ago
More expensive than Swedish suppliers. Price level would be ok if the service was top. Service was very good in the sales situation. For me service and customer approach must be excellent even if things go wrong....and that is not my experience.
Review by Besht Padbanaban1 year ago
Hurtig levering, trygt sted at handle
Review by Dampcure Bhéarra1 year ago
Bad delivery and payment handling.
Review by Faozy Dirkson1 year ago
Good price for design products. I ordered 3 Ballroom design by US hanging lamps to The Netherlands and I got them in some days. Excellent service!
I would definitely recommend this site.
Review by Barham1 year ago
God service, hurtig levering - Inter at klage over! 👍
Review by StevenB1 year ago
Review by Esb1 year ago
Hi, you are best IF we are talking about light
Review by ArikBinyamin2 years ago
👍 Great and fast delivery
Review by Shays Canonigo2 years ago
Review by Freeda2 years ago
They were quick to respond to emails, and they kept me updated. The delivery was efficient and easy.