This is why I am giving them 5 stars it was a little rough in The beginning to get on The same page but they help me with every aspect of get my Ri1000 repaired, The team at AnaJet sent me email to keep me informed and The minute it was ready to be Shipped, Tammy sent me a email with The tracking number so I could track it. In closing my friends be fair when writing a review because we are all human.
Review by Randomh5 days ago
I'm giving 3 stars but probably should be 2
im so torn on my anajet ri1000.
is it better quality than using vinyl (as I was using before) yeah probably.
is it better or easier? nope.
I got the ri1000 and was SO excited, I've had nothing but issues- i was told when I purchased it, that it would come with a year supply of ink, which it did, but only because I called every single day and emailed EVERY single day BEGGING them to give me the codes to buy the ink- and then when I do order the ink, they are either sold out or take WEEKS to ship it (not great when it only works with anajet inks)
literally they dropped the pallet on my DRIVEWAY (he said they couldn't even deliver to to my garage, and I was alone at the time, so i couldn't carry it inside by myself, obviously, so it just sat in my driveway all day, luckily it wasn't raining) and then walked away, never got any help or anything, for an almost $20,000 product, you would think it would come with some directions or something, but it really doesn't- couple of videos but that's it.
ive had a few issues, and anajet is fairly good at solving the issues, if you can get the right person on the phone, their hours are business hours, which makes sense, except I run my shirt business as a side hustle, so when I have issues is usually weekends and evenings- and I can't get help then. and there aren't enough other owners to really have like a place to go to discuss any issues with other owners.
so yeah, i ruin a LOT of blank shirts because issues come up as it prints, and then i lose DAYS of work because its so hard to get ahold of anyone.
frustrating for the price- you basically need like a college degree to figure the machine out, but all you get is like 4- 3 minute videos to teach you the entire thing...
Review by PIrranha Benkissaou1 week ago
Antonio assisted me to obtained better print results greatly appreciated
Review by Starlite1 week ago
I reached out for help with using my Sprint printer that has never been used or had ink in it. I was told you have no help for me. $18,000 pile of junk then I assume I would have gave you a zero but your rating would not allow it. I expected more from this company but will sure not buy anything from you again.
Review by Buettner Dobridge1 week ago
Problems never stop with this company. With having problems with my printer only few months after purchase, shipping it back for repair, waiting for a month to get it back. Now problem with ink, they don;t have ink in stock. Called one month ago and they told me they are out of ink and they have some expired ink that they can sell to me "expired, but it's still good" they tell me LOL. Today i called (about month later) and they are completely out AGAIN and it's on back order, they are not sure when will they have ink in stock, they are HOPING this week!!! LOL LOL LOL.... I'm not even getting mad at them anymore, now it's amusing to me, it's better then watching comedy show
Review by Fischer3 weeks ago
One of the most important things when it comes to business is customer and technical support. There is an obvious learning curve when it comes to DTG printing. Problems are inevitable in this industry, every time I’ve had any sort of issue being user error or machine error I’ve always been able, with help the help of tech support to come up with a proper solution to love forward. A special thank you to Antonio with tech support who has multiple times got me out of a pinch with what always ends up to be a simple fix. I run a ri3000 as well as ri6000. Both are definite work horses to say the least.
Review by Greatscot Varry1 month ago
Love, love, love this printer!!
Review by Aasberg1 month ago
customer service is not good, can never get anyone in the service department to answer the PHONE
Review by Galyna Calloway1 month ago
The customer service has been good and i love my machine!! The only reason i did not give 4 stars is because i am down to half on my white ink, and the cartidges are on back order...just made me a but nervous...this is my 1st supply order.
I did like that i could go a head and place the order for them though, instead of having to keep checking and them posdibly being back ordered again.
Review by Mcamaras1 month ago
Osvaldo aka Ozzie was super patient and knowledgeable. Worked through A-Z diagnostics with me and I have very little experience with the Ri6000. Ultimately, I found a cracked line that was causing the pressure issue. We agreed to cut both and reconnect the Y tube, which worked like a charm. Printers running with solid colors and no banding. Thanks again Ozzie.
Review by Provan1 month ago
Salesman was fantastic and easy. Shipping was great and easy to track. The printer is awesome but sometimes goes into maintenance during a print which wastes ink and has cost me 2 shirts so far. I guess i will manually do the maintenance before starting to print. It is slower than expected on some of the prints. The print quality is super awesome. It actually feels better than screen print or printable heat transfers. The software that comes with it is about useless. It better to use something universal like photoshop.
Review by Bulkmatic1 month ago
Oz has been the most helpful person. Thanks for helping me to fix my brand new machine
Review by Loyann2 months ago
I just want to say Luke is amazing at what he does. He knowledge of the RI 1000 is impeccable.
Last Friday Sept 27, 2019 while printing some shirts for my client, I got an encoder strip error. Followed all the steps in the manual to clean it and kept getting the same error after rebooting the printer. Tried calling Anajet but it was 8pm cst and Anajet customer support was closed for the day. Not sure why customer support is closed on the weekend especially for how delicate the printers are and couple with the fact that most people do their work over the weekend. So my entire weekend was a mess because I couldn't sleep knowing that my printer might not work on Monday because the print heads were dry. Bottom line I called Monday and behold, Luke took care of my problem. Most importantly his approach to problem solving gave me peace of mind.
Please add another star so I can give Luke 6 stars.
One happy customer
Review by Orev2 months ago
I’m extremely happy with my purchase of the RI 1000.Especially after running into a few bumps in the road and knowing that the tech support was there immediately to me help threw the learning curve. No thx to you OZZY. Just kidding😂everyone that I’ve spoke to have been great. I want to give a special thanks to Sean Geoffroy who’s patience and professionalism go unmatched. It’s a blessing to talk to someone who cares about your printer as much as you do. Thanks again Sean I owe you
Review by Caole2 months ago
Please do your research before you invest in a DTG machine with this company. Obviously, they can't keep the products you need in stock to operate your machine. The mandatory weekly cleaning should be done using a cleaning solution. Unfortunately, Anajet doesn't keep this solution in stock. Plus, they don't offer you an alternative solution. No other companies to purchase from or no way to maintain your machine during the waiting period, which is outrageous, to say the least. What's really frustrating is that I purchased the product on their site which they didn't have in stock apparently. After contacting the company several times, I'm fed lies about when the supplies should arrive.
My next machine won't be from Anajet. Please don't waste your time or money on a company that has a culture of telling it's customer lies and offers you no real solutions or assistance to problems. Before you invest in a printer at this price do yourself a favor and make sure that they will have the supplies you need to operate the printer on a day to day basis.
Did I mention that the printer should never operate below 5% of white ink? Well, hopefully, anajet has white ink for you to purchase. If not, you'll be told lies about when the ink is coming and if you're lucky, they'll have some in stock within the next 2 months.
In the meantime just hope that your machine survives without it. This is very tough due to the fact that it does daily maintenance using the white ink cartridges.
I'm not sure if Anajet wants your machine to break down or they just plain out suck.
However, my next step is to speak with my lawyer to discuss removing myself from the financing obligations because this is definitely not good for my business.
Anajet, if you're listening, honesty works. Lying to your customers in an attempt to make yourself not look bad only damages the customer experience and it ruins your brand. Personally, I'm tired of the lack of professionalism and the lack of real solutions to problems that your customers face. I've tried to be patient with you guys and it's clear that you all don't care or you're just really inefficient at operating the company.
To my fellow anajet product owners, share your story so that others don't have to deal with this.
Review by TheLever Khoshnodi2 months ago
Worked with Antonio today, he was extra helpful and put in a trouble ticket and ensured it was ready for same day pick up. Finished a 200 shirt order. Thanks.
Review by Himalti Vlbghe2 months ago
Great service and fast shipping. Our RI1000 has been awesome so far!
Review by Sovann2 months ago
About 6 weeks ago I called Antonio to get some help with a leaking T in our Ri6000. Antonio suggested we try one particular fix with a part he mailed out to us. This part temporarily solved our problem but was not a permanent fix. Process of elimination led us to know for a fact that we had a T that had a tiny knick or crack in it causing air to get into one of our white lines. I called Antonio back and shared with him what we had determined and were confident it was the T. He kindly mailed us a replacement T and we have been printing great! I have worked spoke with Antonio several times and he has always been helpful in getting us back up and going.
Review by Schirin Krisnawan2 months ago
Great experience I’ve learned a lot more than I ever known. Customer service is great
Review by GillP2 months ago
Top Notch Service from Osvaldo Flores. I had an issue with my blue ink and within a very short period of time, Osvaldo was able to trouble shoot and help me make the necessary adjustments to get me printing again!
It’s the Customer Service element that continues to enforce I had the right decision in choosing a Ricoh Ri3000 as my first DTG printer.
Review by Staffnurse2 months ago
Customer support poor
Product very user friendly
Review by Simsalabim2 months ago
The machine broke down twice & the customer service IS THEE WORST!!
Review by Norshila2 months ago
If I could give negative 1000 stars I would. This company is by far the worst company known to mankind! The customer service is horrible. You will never be contacted by the same person more than once and NO ONE communicates with each other. They will tell you anything to get you off the phone, lie to you any chance they get. But when you ask them to pull the phone conversation... they "cant". What a joke. PLACES OF BUSINESS DONT USE THIS COMPANY!!
Review by Legnabug2 months ago
I had nothing short of World Class Service from Sean G and Osvaldo Flores. Had an issue with my printer and they helped out when I needed their help the most. thank you so much.
Review by DenisToka3 months ago
Antonio Ospina was a huge help as we worked to get my Printer up and running again. We had been printing well for a few months when all of the sudden my printer insisted my full white ink cartridges were empty. Antonio was very very knowledgable on what was going on with my machine, and he also was a calming force as I had to take apart and reinstall some parts that I was a little concerned about trying to accomplish. He kept assuring me I could do this, and walked me through it step by step. I could not ask for a more competent tech at the other end of the line when I call the help desk.