Made a booking to go on the Pizza dinner cruise. The address given was 10 minutes walk away from where we were meant to be which made us late after having to ring the office to obtain the correct address. We had to run, which is not ideal preparation for a relaxing dinner cruise. Particularly as we were aiming to arrive early to get a window seat. When we arrived, the operating company had no record of us booking the tour which they advised that the Amsterdam City Tours had failed to communicate our booking to them. After much discussion with the operating company, they kindly put us on their cruise making note of our booking reference. We were the last ones on the boat which meant we did not have window seats either.
Review by Sanhá5 years ago
Great to deal with, very quick to respond
Review by AMcJ5 years ago
I followed the location map on the home page link in the confirmation email to find where I should meet the cruise boat and found that, although I was there in plenty time, the boat did not leave from that location. On speaking to another cruise company nearby, I was told that the boat did not leave from the location in your map and I would not be able to get to the proper location in time. I therefore missed the cruise.
I requested that I be refunded the Euro35 that I paid through the website as I missed the cruise not through any fault of my own but due to the wrong or misleading location information being displayed on the company website. Although the link has since been corrected, no refund has been receive although I've been querying this for months.
Review by BWard Zahwi5 years ago
We had a very nice walking tour through the Red Light District of Amsterdam. Our tour guide, was punctual, and had a great deal of information to share with us regarding the area and the lifestyle of the people/workers/businesses that were in the area. We would highly recommend Amsterdam City Tours for your tour through this very interesting area of Amsterdam.
Review by Sultanov6 years ago
We booked a Channel Dinner Tour, after having enjoyed a Candlelight Tour during our last visit.
We enjoyed this tour a lot, the meal was really good and the service, too.
Review by Adinarayana6 years ago
The only bad point is that the service is a bit slow...
Review by KERRY WOODS Cheriyammal6 years ago
Our day trip didn't start off on time due to the fact that they only had one bus so some of us had to wait for a second bus to arrive which took about 15 - 20 minutes. But, after that we had a great day visiting Antwerp and Brussels! One thing that we noticed is that we didn't visit a lace factory, in Brussels, as the info had stated. We had a good bus driver and tour guide. Would definitely take another Amsterdam City Tour!!
Review by Fredst Jozwik6 years ago
I had a great experience with the Amsterdam City Tours. Everything was perfect: the internet purchase, the booking, the tour... So, I was a nice trip and the Amsterdam City Tours team is very efficient.
Review by Daresa6 years ago
İt was realy great,We spented good time with you,I can suggest you to my surround,
I can say one thing as a complaint, Weather was cold also bus's air conditioner was active so we had cold(I have 2 child) I told 2-3 times please shift of or down bus's air conditioner but no body listen us! İt was upset me...
Review by Dushanda6 years ago
Very nice, even for beginners!
Review by Shacayrah Serrechia6 years ago
Enjoyed a fabulous sunset, canal cruise in Amsterdam. I highly recommend it!
Review by Lizander6 years ago
We booked a trip to Keukenhof and everything went as planned. We booked tickets online and just showed them when arriving at appointed place of departure. Bus left on time and returned on time - good information from guide on bus. Would book again.
Review by Bafford6 years ago
The rooms were very clean and tidy, room service was prompt and very friendly. Loved the staff, they were all very helpful and I'd definitely stay here again, without a second thought
Review by SGallagher Penoyer6 years ago
The tour to Country side and Keukenhoff were awsome !! Guides were friendly and excellent . Buses are confortable . I recommend this company. Thanks.
Review by Yasminah6 years ago
I was impressed with the friendliness and approachable attitude of the tour guide and departures all on time. I would strongly recommend any people to book your tour with them.
Review by Raadiyah6 years ago
great tour, lots of information and FUN for all ages
Review by Bouwens Wolfgram6 years ago
The 6 hour tour to Volendam and Marken, and the windmills, was excellent in all respects and suited me perfectly for a one day (11 hours) layover in Amsterdam. It happened to be on my birthday and it was the best birthday present I could have given myself. The guide on the tour was very good and this contributed to our enjoyment of the tour.
Review by CraigF Cervelli6 years ago
We expected more from this city bus tour.
When we were in the bus, aircondition started to work only when bus started to go. Lady that was talking about buildings was very much in the same tone and half of the bus was sleeping. It would be better if she was in our eye site and sowing with hands and talking not like she was reading.
Boat tour was very good.
Visit to diamants muesum vas also very good but you should plan 10 minutes there in the park next to museum to take some photos.
Our conclusion was that it would be better without bus. Maybe to change it with bikes.
Review by MichiganTraveler Maybie6 years ago
We loved Amsterdam. The tours we took were very informative. I was surpirsed at how crowded everything was so I was especially glad that we got our tickets in advance. Even the rainy weather did little to hamper our tours. Loved the canal tour and the food everywhere we went was wonderful.
Review by Yegna Revilo6 years ago
Very nice and fulfilling tour, even on a gloomy day. Comfortable, clean car. Experimented driver, well chosen attractions to visit.
A "must do" event while in transit or even if staying longer in Amsterdam.
Look forward for a new one.
Review by Jayhar6 years ago
It was excelent service and everything was in time without any delay. Drivers was very polite and helpfull during the trips
Review by Droll6 years ago
Great, we enjoyed, but during break time,we got lost.
Review by ThomasHiggins6 years ago
We greatly enjoyed the tours that we took while in Amsterdam. It was very interesting to see the surrounding cities and towns and to experience the countryside. The tours we took by land and water e nhanced our trip and gave us an understanding of the country. We have no hesitation in recommending similar tours to our friends.
Review by Geo Doronins6 years ago
I recommend using this service to my friends, it's simple, fast worth every penny! We loved the packag pizza cruise we booked and would definitely do it again!
Review by Kiplon6 years ago
Our family, along with a 91 year old mother, used Amsterdam City Tours for our first time trip to Amsterdam. We did not want to rent a car so we used the bus system and walked. I set up all of our tours -the best of Amsterdam, a dinner cruise, tulips, windmills and cheese making. We also purchased tickets ahead of time and avoided lines to the Ann Frank House. We used the water taxi for the day and it took us back to our hotel! We loved Amsterdam and will return again! All tours were run on time with very friendly and knowledgable operators. We definitely got our monies worth!