We made a reservation at an upscale hotel in SF the week before our stay using Amomo. I was having sugery the morning of our stay and called the hotel to see if we could get an early checkin. We gave them our voucher number and they stated they do not use that type of reservation number nor do they have our name as guests. They did say to come in and they would work with us. Because Amomo has a no refundable policy and because I was in considerable pain, we went directly to the hotel. We showed the hotel manager the voucher and she stated that they do not use Amomo but for us to try to call them to see what is going on. My wife was on hold for 25 minutes using my phone and she left two “chat messages” using her phone. Because of my condition they gave us a room until we could work it out with Amomo. While up in the room i called again. 45 minutes before I gave up and then I posted two more chats. That night the hotel said they hadn’t heard anything from Amomo but they would honor their price as they needed us to check in. The next morning around 9:00 am we get an email from Amomo stating that the called the hotel and that they verified our booking and stated we have a new confirmation number. I presented the email to the manager and he laughed. He said the new reservation number they gave me was the one the hotel issued to us the night before. I again sent two more chats to Amomo explaining this and to not charge me as their reservation did not work and that their 24/7 customer support promise is a joke. Our credit card charge was pending at the time but by the evening Amomo pushed it through. Last night while talking to my brother I told him what happened. He just said “sh-t”! “ I just booked something with them.” Do yourself a favor and look at reviews. We have been traveleling quire a bit more recently and on top of using Expedia frequently, we just used Priceline and were very happy with their service. I had to call Expedia one time several years back while on a trip for a minor dispute and guess what? They answered their phone. I will never use Amomo again and I strongly urge any others who might be thinking about utilizing their service to reconsider. Because frankly, there is no service.
Amomo is rated 1.0 based on
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