I recently got installed the security system from Alliance. The team is great and will try to help in all aspects. Kevin explained me about the product and Leon offered me a good price also Mayo, technician who helped to resolve my doubts on the services.
Review by Besancenot3 weeks ago
These guys are the upmost and respectful, patient and professional people I have ever done business with and in circumstances like protecting your loved ones and all u value these qualities are a must.
Review by AmanjitS1 month ago
Leon Shackelford was our sales representative was a great experience he is very professional, fast, clean ,we in love with the service everything work amazing we are very happy with a service and with our sales representatives professionalism thank you so much!🥰
Review by Pexcious1 month ago
Leon was my rep. These GUYS , meaning him & the installer Dwight were the upmost respectful and patient gentleman I've ever done business with.i will admit I'm a very difficult customer & never once did either one show any bother from me.these qualities a must when it comes these type of circumstances , especially when it involves the safety & protection of your loved ones and all you value in your home.keep it up guys we need more patient customer priority type of service like yoursYour service is priceless and your loyalty to true customer service is priceless .my whole ora and demeanor toward you was merely a test to see how important the service was ,not the sale...Im a out of work junior loan officer, Ive worked with refi & reverse mortgage and so many clients are abused and taken advantage of simply because they trust the people whom they are dealing with our true and honest to their testimony , u my friend were on point.love Valerie alvarez
Review by Dimaggio1 month ago
Great customer service and willingness to go above and beyond. I was looking for a system for my mother (Patricia Dillon) after our Step Dad passed away and Leno Shackelford was more that accommodating and answered every imaginable question we had. With this being a first for my mother it was important to me that she was comfortable and understood everything.
We are 100% satisfied with the customer service and instillation.
Thanks again; James Nunnery.
Review by Ubiquemike1 month ago
you get what you pay for...its amazing way of interaction with your family even if you are not available arround...
Review by Maresha2 months ago
stopped by and gave me an overview of Alliance. He was very enlightening and I signed up.
Review by Emilda2 months ago
I recently purchased the Alliance Security System, and I must say, that the customer service/ support I received from Leon Shackleford was Fantastic!!!
When Leon says hes gonna take care of things, you can believe that he will, and has. His attention to details of all my needs and desires for my home security, were above and beyond board. He is very kind and courteous, and his professionalism, is super on point. Another thing I must mention, about Leon Shackleford, is that he has the patience of JOB...because, when it comes to business, and the fact that I am a woman, along with the fact that I was a woman who served in a MANS military, has taught me to be stern, and NOT be a pushover. But Leon hung on in there with me, and delivered like none other...I have never seen better customer service since I retired from serving 20 yrs in the U.S. Air Force, and believe you me when it comes to customer service, the Air Force drilled that into our heads, until it was second nature. I have to also extend my gratitude for professionalism, kindness and courtesy to Kelly, and Joe Vandyke the installation technician. I thank you All. Alliance Security Systems,...you've got a great team working for you...Thank you, keep up the great work.
Review by GCFarmembroidery Metukuru2 months ago
Great job , our sales representative Leon shAckelford amaizing services and professional job . I’m very happy with the security system to protect and keep save my house , thanks very much for the services !
Review by Takira2 months ago
I'm a new customer coming from ADT for years. I've been working with Sam and he has been totally helpful and awesome! He has came through on everything he promised. I am enjoying my new system and especially my new Ring doorbell with I've always wanted. Thanks Sam... Keep up the great work!
Review by Jameire Shumbera2 months ago
We just transferred from Brinks to Alliance Security and are extremely happy with their service. Our sales rep, Shaun Richer, did a great job of explaining everything. We feel very confident with the protection of our home. Thank you Shaun!
John & Penny Yoder
Review by Waynemac Abdubalieva3 months ago
Awsome service, and fast
Review by CFos3 months ago
I recently had the Alliance Security System installed in my home. I must say that Everyone from the installer to the person that set the wheels in motion Leon Shackelford were AWESOME, OUTSTANDING CUSTOMER SERVICE, TIMELY, I would Definitely recommend their service. Thanks again, I really appreciated you. Blessings 🙏🏼🙏🏼🙏🏼
Review by Yxo3 months ago
The Rep I spoke with Mr. Sam Loverdi was great ! I was part of there DIY program and it went very well. From beginning to end. I recieved all my equipment in a timely fashion. Mr. Sam was there for me 100% of the way during the install but unfortunately it was just a little to much for me seeing that I am 79 years old. With that being said Mr. Sam went above and beyond for me and wasted no time in getting a technician out to my house to finish the instal. I am very happy with my system and how easy it is to work it. Thank you so much Alliance Security & Mr.Sam.
Review by Stans Muralit3 months ago
The only complaint I have is it took a while for me get all my equipment and other than that I don't have any at all.Mr. Leon Shackleford was extremely awesome I mean he went out of his way to ensured everything I ordered made it to my house. He constantly communicated with me throughout the process even though he was enroute picking up his children from school. I'm really grateful for him and for his time and affords mainly he kept his word with me. Integrity is alot in my book I would definitely refer him to family members.👍🏾👍🏾👍🏾
Review by Kiddaikiddee3 months ago
I am very pleased with the system and Leon Shackelford. I have had alarm systems for the past 18 years and this is the best by far. And I actually received everything promised unlike other companies I have dealt with in the past. I highly recommend alliance and I am a hard person to please.
Review by Inaash3 months ago
Leon was great; after approximately three to four weeks of trying to get things in order, everything worked out to be Great at the end. Everything that was suppose to happen did. Bob was very nice and explained things to me on my level. So that I knew how to operate everything. I’m very please with my system and the both of them for helping me to keep my home safe.
Review by Lattisha Derrow3 months ago
Alliance Security is also A WOLF IN SHEEP'S CLOTHING! If you decide to go with Alliance Security; PLEASE watch your bank account! Your monthly payment may be A LOT more than what you agreed on! While their equipment is "suppose to" scare off the thieves; HA! THEY are the BIGGEST THIEVES around! I became suspicious when my POC "Shawn" disappeared. His voicemail was alway full and he never replied to my emails. This is the salesperson who called me everyday on my cell, on my home line at my job! He called until the job was complete! WHERE DID HE GO? I've been disputing higher than agreed monthly charges for over a year now! They say they'll fix it....Noo, I'm still waiting. Also, don't open an "email contract" or an eSign, once you open, you automatically sign and agree to WHATEVER they put in it. I asked them to send me a copy of my contract, via U.S. Postal... I'm still wait for that too! Check Google reviews, BBB and BEWARE! It seem I'm not the only person....
I edited my post only to be more specific, and to warn other consumers. Alliance Security wants me to call their customer service... I DID! MANY TIMES! Still not resolved! For a single mom with a child with Autism.... you guys are real CREEPS!
Review by Wanisha Serbacov4 months ago
I have to say I was satisfied with the guy that was helping me he had made sure I had what I needed to fell secure in my home I believe his name was Loen shackelford he get an 10000 in my book.
Review by Fatinah4 months ago
I had the worst experience of my life with Alliance Security. I suggest that no one go through them. They scammed my brother in law who has Alzheimer's. Took money out of his account for two months of payment when he already had a security system paid for. I have been fighting with them for reimbursement. Someone by the name of John Extension 7020. Is the biggest liar, thief and obnoxious person I have ever, ever dealt with. Someone went into my brother in laws house and removed the panel without out calling for an appointment with us. So I was unable to be there when they took it out. Now they are saying they did not go to the house, When they told me they were sending someone out against my say so because they never notified us and they know I had to be there since my brother in law has Alzheimers. this John said he was going to send someone out anyways even though I said no not until I make a schedule appointment so we are there with him when product is removed. I threatened to call the police if they came to the house. I then recalled and made an appointment for when I can be there. Low and behold when I went to see my brother in law late that day the panel was taken. My brother in law said the guy that installed it came and took it, after I told them not to come when I am not there. Now they are not giving us a reimbursement since they said the equipment was removed by someone else. They keep stating it was not them. When my brother in law said it was the same technician. The story actually goes on and on. I am so incredibly angry with how they treated me and what thieves they are. Now they have their equipment and the money they took from my brother in laws account.
Review by Kradd GurGur4 months ago
wanted to say that I am most satisfied with my alliance security system and that their customer service is excellent and they walked me through putting in my own system. Samuel Lovedie stayed on the phone helping me hook up my own system. He is quite knowledgeable and very polite. Did Not matter to him that I was a woman. He treated me with exceptional respect at my ability to hook up everything correctly. Thank you, Samuel.your help and I will look forward to working with you again when it comes time to hook up my wireless cameras.
Review by Dmeppie4 months ago
My experience with Alliance Security wasn't good. The service technician was great. The customer service was bad. The service won't work. My husband couldn't connect to the security or doorbell. I had a problem connecting to the security system. Cancel my contract and it is hard getting my funds returned to my bank account. They give you a run-around. The five years contract is also crazy.
Review by Luz Castro4 months ago
I recently purchased the iq2 system my system came with everything I needed to secure my home. The tech. was very professional and explained how the system works and helped set the system up on my cell phone.I recommend this system to any one that wants to secure their family and home. The cameras are very clear even at night. If you consider this system ask for Leon Shackelford this guy is honest and will go beyond what is required to make you happy with your purchase.I had a couple of questions after the sale and León got the answer that I needed within hours not days great person to do business with. Great system. Love mine
Review by Nayioulla5 months ago
Thanks to Leon Shackleford my experience with Alliance Security was amazing. He really stood out to me as an employee, because he assisted not once, but twice when there was a dilemma with my service. Leon advocated for me, and had set up a technician to come out within 30 minutes of my call. I'd also like to add that I had an issue with a technician who originally came, and he took care of that as well. Just when I was going to switch to another company, he changed my mind. I love this service, and will continue to stay with this company now.
Review by Arkaprava5 months ago
I am a current customer for over a year. I do pay 85 with taxes since i dont put a price to my family protection. Had no start up fees and no equupment fees. Got 2 cameras 1 door camera 1 automated front door with keypad. Fire alarm with 911 calling sensors on all 4 door entrances and all windows they even conected the old window smash sensor i had that if someone brakes a window it will go off. Best experience i had so far. Cops comes in less than 10 15 mins unless you cancel. I am a super host for airbnb and i am constantly adding people to access the house. Up to 63 people i can add to have access at the same time. Tried installing secondary home with brinks and they have 3rd parties involved that almost charged me an initiation fee and then 525 equipment few that was placed by mistake according to them. I trust alliance all the way.