Does not deserve even 1 star,ordered 2 tops,after 3 weeks 1 arrived that has stains on the front 👹 no sign of the second top yet,not holding my breath about a return or refund,will try though so watch this space,absolutely disgusting company,do not use.
Review by Rossepeo Krakosky1 month ago
DO NOT USE
I’m currently trying to return my items which do not fit. It seems they have a no return policy because of tax costs. Going to seek legal advice. Disgusting
Review by Anusi1 month ago
Really didn't want to score this company any stars as they are so awful. I am usually a careful shopper but got drawn in by the 'beautiful ' clothes. The clothes are awful, very poor quality and the sizing is completely wrong. I requested a refund and they wanted me to forward photos of me wearing the clothes to see that they didn't fit, I refused and included a photo of their returns flow chart included in the order. They are now not replying to my emails and I've lost approx £50. Don't touch them how ever lovely the photos look.
Review by Creeperslizer Kwalton1 month ago
Absolutely awful. Please do not order. I ordered in August and cancelled three weeks later as I no longer required the clothing...they promised a five day delivery. Had several mails apologising. When I cancelled the order the company refused a repayment stating that some of the order had been sent. They finally arrived DESPITE me cancelling. Quality disgraceful...nothing like adverts or images...wrong material, wrong sizes and very cheap transfers on shirts. No hems on any item and lots of thread hanging from clothes. The company refuse to give a return address. PLEASE do not use.
Review by Hymza1 month ago
Can't provide a zero Mark but would if could. They sell items that do not match descriptions. Replies are very slow and they refuse to either refund the cost nor provide a return label. Very poor company.
Review by Huudy1 month ago
Terrible company. Bought a shirt that was supposed to be my size (checked the sizing chart to be sure) but when it arrived it was actually 3inches smaller than advertised so obviously didn’t fit. I contacted Alicemelle to ask about returning it and getting a refund. Despite their polite email they refused stating I should “just try” to get it to fit and then if it still doesn’t fit to give it to “family and friends”! Having refused this I was offered a 10% refund. Very unhappy. AVOID THIS COMPANY. Added to this the quality of the product was terrible: very thin cotton and iron on transfer
Review by Bafford1 month ago
I received this website on Facebook and it looked legitimate. The clothing looked beautiful and varied. I ordered a top, which took weeks to arrive and when it did, it was cheap fabric, shapeless and very, very small. I emailed and requested ‘authorisation ‘ for a refund. The email came back undelivered 3 times. The fourth time I got a reply in broken English from Damon, asking for photos. By this stage I didn’t want them to have any more of my details so I’ve cut my losses. Wish I’d read the reviews as I usually do but didn’t on this occasion and got mugged.....I do not suggest anyone use this site.
Review by Justino1 month ago
Awful. The site is dishonest. It claims to have an easy returns policy. There is none. You will be told you can't return. If you persist, they offer you 10% refund. If you persist further, 20% then an address in China to return items to, with a warning not to go over 2Gdp otherwise it alerts customs?!! This option will just cost you even more. I brought 4 items all in the same size. 2 fitted. 2 were enormous. I kept pointing out this had to be their error, either in sizing garments or wrongly labelling the size tag for my items. They did not accept responsibility. I have wasted my money. I am very suspicious of the ratings on their own site. I tried to leave a review but it needed my email and name. I strongly suspect the reviews are filtered. They bear no correlation to trustpilot reviews! I will never buy from this company again. The 2 garments that fitted are cheap, with ironed on stickers. Don't think they'll survive a wash.... Avoid this seller.
Review by Jknyk Beckenham1 month ago
Awful company that should be avoided. The clothes aren't like they look on the images on the site. They are cheap and the designs look like they have been ironed on.
I am still battling to return the items and get a refund but they keep emailing me back asking me to take pictures of the goods etc. Basically avoiding sending me a returns address!
Review by Groebbens Palo1 month ago
Placed order on 21-08-19 over a week later looked for update for delivery was told half my order was getting made then just last thursday they have told me order out of stock have asked for refund since Thursday but have been ignored so have had to escalate through PayPal not sure how clothes go from being made to being out of stock
Review by Trailing1 month ago
They do not deserve 1star, I am currently waiting to hear from them to arrange return and refund.
Oh how I wish I had looked at trust pilot reviews before buying
What I ordered and what I received do not bear any resemblance.
Review by Karmanoczki1 month ago
I received my clothes.
The quality is very bad.
It's also to small
I cann't send it back.
They ask pictures and I send them.
But they don't answer.
I lost my money. :(
Review by RyanA1 month ago
Never again ! I ordered some tops and waited nearly a month for the items. As they were so long I tried to cancel my order but they told me they were in the post and I couldn’t. I waited another two weeks and when I received the tops they were dreadful. The quality was so poor they looked like they had come from the rag pile. Also the sizes were all different even though they claimed to be the same size. I emailed asking how I return items for a refund and after several run around emails was told to give them to my family or friends if they didn’t fit me. Don’t buy anything from this company you might as well burn your money.
Review by Kiahna1 month ago
I ordered a dress over 2 weeks ago. Order confirmed and money taken from my account immediately, however, I have not heard anything since. This company should be avoided AT ALL COSTS.
Review by Emcee Testuzza1 month ago
What a scam. Refuse to send return address. Sending address on packages was from Milton Keynes. Emails written in rubbish English. Face book should take them off there site.
Review by Haline1 month ago
On how I wish, like so many others giving a review, that I'd read the comments on this site. Blue top arrived today, 3rd October, after ordering on 9th Sept. What a joke! The fabric is nothing like the image on web site and the top is smaller than expected. Returns instructions are also a joke which is why no one bothers to return. However I'll wear my cheap cotton handkerchief of a top on holiday next week and leave it behind at a thrift shop. That'll teach me! A complete waste of fabric, time and labour by some disadvantaged sweat shop worker, waste of packaging and waste of time by postal workers and waste of my energy opening the parcel.
Review by Seirra Waltera1 month ago
Wish I could give less than 1 star. Very poor customer service when dealing with complaint. Products of poor quality, one item unravelling at the seams and sizing completely wrong. Virtually no return policy to speak of, as offering 10 to 20% max and will refund only upon receipt of merchandise. Customer has to pay pp and duty, after which refund is pointless. Will report to PayPal and hope they will take action.
Review by Elizabetb1 month ago
Have to agree the advertising was extremely misleading and the garments are not what you see in the pictures. That said, I bought 3 garments for less than £50, what did I expect (you get what you pay for)! I can, and will, use the items, but will never buy from Alicemelle again. Lesson learnt.
Review by Mohammadu Sharmanov2 months ago
I wish I had read Trustpilot reviews before ordering from this company, which I saw advertised on Facebook. The top I ordered was described as "linen and cotton". In fact, it's poor quality polyester/nylon and with no label inside the garment to identify the fabric and/or washing instructions. the seams are poorly finished. There is no address for "returns" with the packaging but the parcel seems to have come from a trading estate in Milton Keynes? I am not going to waste time and money attempting to return this item - be warned!
Review by Jánvári Bagaciovas2 months ago
I ordered £70 worth of clothes that looked very attractive on the photos - what a mistake to order something in app! About 2 weeks later the items turned up - and as others have said, the material was cheap and shoddy, designs were printed on and the fit was little better than a bin-bag! I'm currently trying to get a refund, but judging by other reviews it looks like I might have to write it off as an expensive lesson. All the 5 star reviews on their website are a complete sham!
If I get a reply and a refund I will be prepared to leave another, better review.... we shall see!
Review by Koob2 months ago
Shoddy shoddy company. Expensive so expected good quality! When I asked for a refund, I was told the high customs tax they pay would far outweigh my refund of £34.99 !!!! Really???? Never heard such a thing!!!
Trading standards and my credit card company here I come!!! Lesson learned yet again 😱😱😱😱
Review by Charika Kablammy2 months ago
1 star is too many for this rip off company! No goods and continually fobbed off by them. Had to put a claim in through PayPal to get my money back.
Review by Rowlson2 months ago
I ordered a super looking top. The details stated that it was embroidered. I used the sizing guide to order what should have been the correct size. I was so disappointed with what arrived. There was no embroidery - just a cheap print on cheap cotton and the top was rather tight. I had not realised this company was Chinese. They make it very difficult to return anything. My top will go straight to the charity shop and I have learned a lesson. I will never order from an unknown firm again.
Review by Feico Tompot2 months ago
Usually I check the reviews but for some reason I didn't. I should have. The product arrived quite swiftly. Happy days. I tried it on - it fitted..... again, seems OK as usually the products that come from these facebook pages don't fit at all. But then I look at the product more clearly - the top I ordered isn't made of nice material and is completely unfinished - the ends of the sleeves and the bottom of it are unhemmed! I tried to get a refund and this is the response:
A nice day to you!We are sorry for bring you unpleasant shopping experience .Because the goods are shipping from other countries ,the custom fee is so high when return.It maybe lost in the process of returning.If lost , we can't refund the money to you. In the process of returning goods,the high custom tax you will be charged.The cost far exceeds the value of the goods.For our sincerely,we will give you a big discount when you order next time ,we will choose the more suitable clothes for you.Hope your kind understanding.
Review by Rayyer2 months ago
Ordered two shirts of 3XL, didn't fit at all, Size M at best. Answers via E-Mail come delayed if they come at all, terrible english, nearly not understandable. Try to excuse themselfs out of their responsibilities, I am now escalating it via PayPal. Do not use, do not buy! Scam!
Update: Answer from Beauty US Corp (Obviously a firm behind AliceMelle) via Paypal: I'm to send the goods to China (!), which is nearly as expensive as the shirts themselves. Ridiculous!