If there were no stars, that’s the rating. Do not purchase from them as delivery will not happen. I’ve been waiting over a month and they still have no answer for me.
When I’ve emailed them for a refund they have maneuvered around my wishes of a refund. I’m now 5 emails in and I still have no email saying that we will grant you your wish of a refund, but guess what, still no straightforward answer.
Review by JesusModernLife5 months ago
Please DO NOT USE these people ... ? But if you do remember to use your credit card as you can cancel order as when mine never arrived after six weeks ...? They tell you all sorts of bull s..t contact carrier get back to you nothing .... then go download legal complaint form and return
???? So after six months of complaints they then tell me their conditions of use state time has passed for a valid claim ... ??? I am a 53 years old disabled unemployed man who has been using various 'Spanish ' seed banks for five years now . . No problems ... until now couldn't afford to lose nearly 50£ and receive nothing...? And I am certainly not in the process of ripping anybody off ... but that's exactly what these people have done to me . Original sensible seeds delivered similar order within five days and have done so on numerous occasions ... now that's proper !
Review by PatrickV9 months ago
Good products, great web site, great explanation, serious and nice costumers service Alchimia team.fast (not every time)and secure delivery.best regards to the Team.
Review by DumpoDeluxe10 months ago
DO NOT BUY ALCHIMIA'S MUSHROOM KITS!
They are RUBBISH!
We bought 3 kits which produced only 1-2 flushes and a pathetic 20g of fresh mushrooms.
We normally get about 300g from the first flush alone and up to 5-6 smaller subsequent flushes.
We have successfully grown mushrooms from other suppliers for many years.
Alchimia's customer service is appalling. They take days to reply and just do not care.
Review by Sanchit10 months ago
I grow mushrooms successfully for last three years. I normally buy from another supplier and had only once contamination problem. When I reported the problem they replaced kit right away. By the way mostly I’m buying together with a friend to share the cost. But this time my friend bought it from this company as my birthday present. We both thought we needed a change. His one gave one flush equal to tenth of what we get from a new box and I literally received three single mushrooms from the first flush. There was no second flush at all. Simply boxes were already contaminated from the beginning. He emailed them but communication was very poor. Whatever he was writing their answers were same for all. Simply they were very satisfied with our first and only flush which gave us a few mushrooms in total. By the way we’re both very experienced and we know how to grow this thing. In my opinion bunch of amateurs set up a business, they are buying from someone else and selling to us. No ethics.
Review by Cartian Procopiou10 months ago
My review. 0 star till now I'm waiting since one month for my seeds. I m gonna run out of medication because of this
They don't heaven know where is my order at this time
It took a week before you answer my email
The Tracking number says In transit
Same message since tree weeks
i hope im gonna have a lot of gift before I change my rating
Best regards Rene
Review by Briandfe11 months ago
Order never arrived, and nobody helps you!!!!!!
Review by Lumaxrose11 months ago
Ordered 10 seeds of Sweet Hemp. Only 1 germinated and when I asked for refund they told me to make a picture of non germinated seeds (how can I find them all in the dirt). And if I would manage to do that, they would send me the same seeds on my expanses. Total bs, not profesional at all.
Review by Erbil11 months ago
Very good service, I recommend 100%.
Review by Idonia Wyrley11 months ago
Please dont order here !!!!!!!6 weeks still didnt receive orders or tracking update they say they will file claim with spanish post for 2nd time ......
Ordered from seeds supreme 30 days after alchimia and my oder arrived only 2 weeks later !!!!!!
Update january 2019
Still no news from alchimia
This company is a joke !!!!!!
Still nothing 3 months later !!!!!!
THANK YOU MASTERCARD FOR THE QUICK ACTIONS ON MY COMPLAINT RECEIVED REFUND FROM MASTER CARD THE SAME DAY
Review by AndreaD11 months ago
It's been 5 month, and I'm still waiting for seeds. They keep on saying they cannot do anything about that. Please don't order wih this company!
Review by Roham Ujifusa1 year ago
I have ordered from Alchimia numerous times and have always been pleased with their deliveries and customer service. The products arrive when estimated and they have always replied to me quickly. I am going to continue to buy from them.
Review by Engine1 year ago
Not bad products but no extra seeds like he said in the comments ????????
Review by Kenedy1 year ago
This was my first order with Alchimia and everything went smoothly.
The shipping was fast and discrete and i had 100% seed germination, which means the seeds were fresh (thumps up for the breeders USC and Alchimia!).
The only thing i would recommend to Alchimia, is to add an option for simple airmail shipping, in addition to the couriers, as this would make the shipping cost smaller, when you would like to order only a couple of packs of seeds.
All in all highly recommended!
Review by Selvir1 year ago
Run away from this shop....For a 1st order it was a very bad experience. They sent 10% (1/10 ) of the seed order crushed to powder! they should have apologized and sent another seed, but instead their policy is "No commercial gesture, the client is a suspect!" but They are the crooks!
I wanted to try one particular seed but had not seen the many negative comments before ordering. Thank God this was only a test. They failed..
I recommend SENSI SEEDS which has a much better attitude towards clients in case of problems.
I write this review obviously after many exchanges with customer service Alchimia who refused any kind of repair and they have now the audacity to respond to this review "please contact the customer service etc ... see below ... I confirm, shop to be avoided!
Fuyez ce magasin ....Pour une 1ère commande c'était une très mauvaise expérience. Ils ont envoyé 10% (1/10) de la commande de graines écrasée en poudre! ils auraient dû s'excuser et envoyer une autre graine, mais leur politique est plutôt: "Pas de geste commercial, le client est un suspect!" mais ce sont eux les escrocs!
Je voulais essayer une graine en particulier mais je n'avais pas vu les nombreux commentaires négatifs avant de commander. Dieu merci, ce n'était qu'un test. Ils ont échoué..
Je recommande SENSI SEEDS, qui a une bien meilleure attitude envers les clients en cas de problème. J'écris ceci évidemment après de nombreux échanges avec le service client Alchimia qui a refusé toute réparation et ils ont l'audace de répondre à cet avis "veuillez contacter le service bla bla ... voir ci-dessous... Je confirme, boutique à éviter !
Review by Impatient Derrow1 year ago
I FEEL ROBBED by ALCHIMIAWEB......as an epilepsy sufferer Im very very disappointed with the Service & the Seeds that Alchimiaweb sent me from BSF Seeds. (BSF=Bigger Stronger Faster) and what I got was 4 RUNTS with Bad Genetics. When you contact them for an explanation & a FULL REFUND or REPLACEMENT they just simply IGNORE YOU...wow😮😡
Typical Spanish Professionalism for you. "Fawlty Towers"comes to mind.
Thanks alchimiaweb for destroying my trust & grow cycle, im now actively looking for a new reputable seed bank.
*** Keep Away From This Seed Bank Like The PLAGUE..!
What good is a Great Website when your CUSTOMER SUPPORT SKILLS STINK.
This Company is a Joke, they wont contact you by email but will reply here on TrustPilot to make out they really care...
The company Personnel have Very Low Morals compared to the rest of Europe standards.. What a Pity there a bunch of Deceiving Spanish LIERS. 😡🤬
I wont buy here ever again, lesson learnt.
(SDM) w.w.w.semillasdemarihuana dot es. Have been Fantastic in contrast to Alchimia. SDM have already sent me 2 replacement seeds that did NOT germinate... 😁. Thank You SDM(Spain) ROTT in Hell ALCHIMIAWEB..👅🖕
Review by Ficken Storheil1 year ago
Perfect transaction, reasonable postage costs and fast shipping,good prices and promotion.
Will gladly recommend to anyone.
Review by Taminica Deahna1 year ago
Great company friendly and professional customer service.. HOWEVER
I ordered 1 gram of hemp flowers but when I received the package There was only sun glasses, a Alchimia bag and some rolling papers there was no hemp flowers :/ .. I only ordered one thing not sure how they could forget to send it..
I messaged customer support and it took them a week to sort this problem out I sent many emails but didn't get a fast response. I have now been waiting 2 weeks and I have to wait another week for these hemp flowers to arrive so I've been waiting 3 weeks for this order.
They have confirmed today that they Will send the hemp flowers I ordered so at least this problem is resolved. It's just a shame it has taken this long. And your company now has to pay for shipping again which is expensive hope this problem doesn't happen again to anyone else..
Review by Richarxd1 year ago
seeds got safely to me within a reasonable time(between 2-2 and a half weeks). I don't know yet about the quality of the seeds but I hope they will be good :) good experience for me
Review by Gartman1 year ago
Thank you Alchi!
Review by Beby1 year ago
TOP SELLER ! no problems with shipping or payment.
Review by Nochtova1 year ago
They are selling seeds that they dont have. Shipping time 2 weeks after the order created.
Review by Zanobia1 year ago
From ordering to receiving content everything was excellent
Yves from Canada
Review by Mproctor Cernusca2 years ago
I'll revise this as things change. But for now I received my second order before the first has arrived. I received a number of order from the same area, my first has still not arrived. Of the 10 regular seeds in second order a few looked like they've already started to pop. Although they do still look viable. Assuming these still mostly germinate, and my first order does get here eventually; I'll revise to 5 start. Fingers cross that these guys deserve their stellar reputation.
Review by CBiNGR2 years ago
Good service,quick response maybe something to think about is to change the delivery service to France this was bad!